The staff member that helped me at my appointment was courteous, knowledgeable, and very helpful in…read moreassisting me with paperwork in applying for or Medicare. The website is more than a little confusing. I know the website actively tries to encourage people to do applications online, but I preferred having a human being assist me.

Going online or even by phone isn't as easy to get through as they recommend, (yes, I tried), so…read morebecause this office is so close to my house, I was able to leave my dad alone for a short amount of time. I just made a quick trip to get "in person" help and arrived a half hour before they closed hoping they would be able to see me. Fortunately, the interior was pretty empty of social security recipients, so I was lucky that day. At the time, I was doing hospice care for my dad and wanted to report to them that he had a change of address living with me. Unfortunately, making a change of address turned out to be more complicated than expected. They also wanted me to declare being his social security payee which I didn't realize would be necessary. I was given a list of things that needed to be done before his change of address could even be considered. I have to agree with Geneva L.'s review about how stressful and emotional going to the social security office can be when dealing with a parent's last days on earth. It took some time, (mostly because I had to wait for the next available appointment opening), but I finally checked off the list of things they needed (including his personally signed doctor's diagnostic statement) to finally get my dad's change of address recorded. Unfortunately, my dad passed away before the appointment, and they couldn't do anything more to help me since his account was no longer accessible due to his death. I ended up leaving with tears in my eyes and not even a "sorry for your loss". The small parking lot sucks, but at least the security guards were nice.

I don't know why people have a bad experience here. I had a really good experience. I waited in…read moreline and when it was finally my turn, I had to go in. I didn't know how to use the kiosk, but the really nice security guard helped me he showed me how to change my settings. And helped me scan the QR code. The process was fast and easy. I waited in the room. They called my number. I went up to the desk then they tell you to leave your phone number and they put you in a queue and you leave and they give you a phone call well they gave me a phone call within 30 minutes. I had already gotten home and resolved my issue. They've really stepped it up. It was a smooth transaction. And I didn't have to wait outside a long time either.

They helped me with the application process and were friendly. There were a few people that were…read moreupset and claiming (loudly) that they never received their $$$. There is a security guard onsite just in case it gets out of hand. GO AS EARLY AS POSSIBLE!! Even going early you will be Waiting, but "the early bird gets the worm".

This is responding to the online birth certificate "service" that is an outsourced bilking machine!…read moreA copy of a birth certificate is now pretty much required by law, and making it cost so much with additional fees is outright abusive. This level of hostility from a public service is a shame.

Ok i never knew this place was here and i almost drove all the way to florin after my Sam's club…read morerun. But something told me check google to see what was close and this came up. Of course i was unsure if they were going to be able to accomplish my needs but i walked in and was greeted by this amazing angel person! I didn't get her name but she was a young Asian lady with gorgeous hair and very personable. She explained my options for what i needed and once i let her know she was able to actually research my request and take care of me right away. I hope she is rewarded daily for just being her! Her service was 5stars and the actual location is nice clean organized, with many staff and a computer station for record copy applications

Came here to get things done. I read other reviews saying that the wait could be 2 hours long and…read moreto bring a book. I happened to come on a Friday before a 3 day holiday, so perhaps it was busier. I came in just around 10:15 am and left close to 1:30 pm, so nearly 3 hours of waiting total. The service I needed to get done took literally only 5 minutes. The case worker said that usually the wait is closer to 1.5 hours on average, but he thought maybe people wanted to get things done before the holiday weekend. He also mentioned end of the month was also either a busier or less busier time (not sure if he misunderstood my question). There's plenty of parking. There are many people outside seeming to be just hanging around. When you enter there is a security guard. There are two kiosks where you select the service you need and you get a ticket. You sit down and wait for your number to be called. Make sure to keep your ticket. There are also a lot of no-shows. Once your number is called, if it is for station A, you have to wait at the "Stop" sign until a case worker comes out to accompany you to their office to get your service completed. I mention this because as soon as my number was called, at first I thought someone would come right out. I thought my number was skipped when the number after me had someone come out for them and walked them back. However, shortly after that, my case worker came out to walk me back. There are restrooms if needed. They do have what looks to be a play area for little kids. They do have masks if you need them. I would probably recommend wearing a mask here especially since everyone could be seated so close to each other. Overall, it was an experience that was as expected, aside from the slightly extra long wait time.

Came here because I needed to talk to someone after calling multiple attempts on the phone and the…read morephone line says it's busy and can't even get through to a person. This place is always so busy. There aren't clear instructions on how to do anything. Basically you go to a kiosk and put in your information and then it prints you out a number. They have two big screens that tell you when your number is called. It's pretty similar to a DMV where you wait for your turn. The first time I waited I didn't wait that long maybe only 30-40 mins. But then the most recent I waited 1.5 hours just to be seen for 5 minutes. It was a little frustrating. The place always smell so musty and crowded. There so many chairs but the building is old. I got seen and the answer I got was unsatisfied. But I guess it better that I got seen.

Helpful. Assistance above and beyond. They stayed past…read moreclosing to help us. Thank you for your kindness

I have tried their website twice and there # several times in several different ways and can't…read morereach a soul. it says they are always busy and it hangs up. I owe money through a different insurance and they want proof of Medi-Cal and I don't know where my cards is. I can't even get a replacement card through these people!

I can honestly say I never thought I'd have such a pleasant experience at a Sherriff's department…read more I had to get a LiveScan for a volunteer gig , I guess they wanted to make sure I wasn't a creep before entrusting me with a bunch of kiddos. Anyhow, from the minute I walked in the door everyone at the Sheriff's was so friendly, helpful, and randomly chatty. They helped me right away, fingerprinted me, and even gave me a discount to help save the school a little money. Score one for public service!

Door says 9-5pm..so you would think livescan would have the same hours or they would be posted…read moresomewhere. I came in to get a livescan.. Was missing a document because apparently a passport works as identification everywhere except here.. I said the words "I will be right back" when I came back.. I was told she had left and closed at 4pm... Knowing I have a small baby with me which makes everything a hassle. They could have mentioned that before I came back. Just plain freaking rude.

Made an appointment online for 2:30pm on a Thursday to change my last name after marriage. Parking…read morewas plentiful and you go through security screening when you enter the building. If you make an appointment, you can check in on your phone after arrival or check in through a kiosk by the exit. We waited about 5 minutes before being called to the window and another 10 minutes to go through the name change process. Really quick and easy, I recommend booking an appointment if you can!

I needed to attach a form to my Medicare application. I did a walk-in, no appt available for 3 wks…read more From reading other people's comments I expected to wait 1.5 hours. I was called in 1 hour. Charles was professional, efficient and helpful. He took the time to scan my docs and explain what to do next. The two guards at the door were very efficient + patient too. Thank you Folsom Blvd SS Office for a good experience

This is our local water district. I used to think it was inconvenient to arrive there during the…read moreweek to make my payment, but there's a payment drop for after hours. We've used that and they're always prompt with mailing a receipt for the payment. Pam is always the main front desk staff whenever we drop off payment. She's friendly and helpful. Payments currently are cash or check. No online payment option. Let's put it this way, it's the only home bill I can't put on auto-pay.

They treated me like garbage..they ( managers cut down water supply to my property without any…read morenotice. When asked for reconnection then told me to hire a contractor, he said it would cost me the most 10 k then he spoke with FWD management and came back with 49 k +... they ignored me ,file false complaint against me

This office is absolutely incompetent and rude. I cannot express how disorganized, rude, and not…read morehelpful there. Even as a "Custodial" parent, I had to fight literally for years for them to open a case. If you are not on Welfare, they don't care about your case. No money is owed to them, so it is not their priority. Several supervisors, child support attorneys, and years late, I am still fighting getting my cases done. On one of my children, the attorney for child support went directly against what the judge ordered, and made up his own ruling, saying "The judge cant do that". My children are 10 and 12.

They do a great job at obtaining child support orders for women who have a bunch of kids by…read moredifferent men on welfare. But only if you are not the father, the mother admits you are not the father, other men have been tested and are not the father, and you have tested multiple times to not be the father. They will do whatever is underhandedly necessary to get that order. Did you know that the more money states charge and collect in child support, the more funding they get from the feds? For you women not getting child support & are not on public aid, and if they tell you they cant find the father, its a lie. They can, they are not looking. Children on public assistance are their priority.

I see a lot of bad reviews.... I just want to thank the…read morepeople who answer the phones when you call about your background check and updates. I've had a great experience with you guys and want to say thank you! Call in the morning guys, it doesn't take long if you call in the morning!

Called the DOJ today about a firearms question. I must say the Department of Justice person who…read morehelped me was one of the most pleasant, informative, and efficient people that I have talked to in any state office position. Well done DOJ!