We came to Torquay for the night and our airbnb host suggested we should try Whytes as it was a nice upmarket restaurant.
* We viewed the website (no prices online) and we really liked a few of the dishes. Once we sat down the menu was 20% different to online, not a very good start.
* We ordered a dozen oysters and a bottle of Champagne. The staff brought out the wrong bottle and if we didn't speak up they would have lost $300. The knowledge of their own small wine list was terrible. Once we got a bottle we wanted we were offered to pop the cork and keep the box (very strange in such a restaurant).
* The oysters were tasty but there was no sauce provided, this seems quite standard when you have oysters at a restaurant.
* We ordered entrée and mains. The prawns had no real taste but the chorizo was nice. However, the bread which came with it almost broke a tooth as it was so over grilled or toasted.
* After waiting over 30 minutes for our tables to be cleared we asked how long the mains would be and the manager said they hadn't been started. By then we had not been very happy with the overall experience so we asked the waitress to cancel our mains and we would get the bill.
* The restaurant was maybe 60% full and there were plenty of staff, they just didn't seem to have specific jobs to do so we were left for 30 minutes once we had finished our meals.
* The manager was then extremely rude to me and tried to let me know it was my fault our mains weren't delivered as we were still finishing them and having a 'romantic night out'.
* When we got the bill the manager didn't apologise or even talk to us, he was one of the most rudest individuals I have ever come across in a restaurant.
I would never go back here and I would recommend to the owner to review his staff, they seem under trained and the manager is not customer focused. When you are charging $18-26 for entrées and up to $46 for mains you really need to have everything running smoothly. read more