W H Smiths have improved their offering dramatically in recent years.
Somehow though it has not been translated to this store in terms of customer service.
They have 8 checkouts. There are never more than 2 open, despite a queue of 10 people, whilst unhappy looking store staff rearrange books and magazines on the shelves, doing anything to not look at the queue and - god forbid - actually have to serve some customers.
A store that the company transition plan has clearly by-passed. read more