Where do I start...8) When I was first getting started with "Velocity" it was a bit frustrating on all sides. I run two different business's and both are unique. One being a private chef service and the other was a recruiting firm, that caters to the staffing requirements for the top 1% of the worlds wealth for estates and yachts. I needed to find the best solution for my international enterprise when it came to processing. I wasn't just looking for the best rates or machines ( although important), but I was looking for the best team. After 4 to 5 weeks and Heather Rowley's assistance( what an angel to work with) we were able to format a solid and stable footprint. Every time something was meant to be upgraded or special offers presented, Heather would go out of her way to insure I had what I needed to make every transaction seamless. You see, being in customer service myself, I look for a company that gets me, they will learn my business in time as they get to know who I am as a professional and as a human being. But we need to understand that as a "being" we all make mistakes and the good ones learn how not to make them, That's "Velocity", but more importantly, that's Heather Rowley. Hands Down and I can't forget her team, great fucking people. To be able to adapt, improvise and overcome together and as a team, they have been by my side all the way. They appreciate their clients' and I know that I truly appreciate them and see myself with no other. We stay together and we shall grow together. Be patient in the process. Be clear with your vision. Take the time and get to know them and they you. And it will be a great ride. Travel Safe Matthew Hoyes read more

I am re-posting my prior review with an update. The key card holders have been at the hotels. I put a coupon in my ad and it is definitely paying off. But going down to the hotel and introducing myself to the hotel staff went a long way too. I have now created a relationship that will last forever. I plan on doing more hotels with this business and again would highly suggest them. Thank you again. Prior post (which was removed for some reason!!): What a great company to work with. I was assisted throughout the entire process by my rep. I was concerned about my artwork as I had no logo to provide being such a new business but their art team was great! We went back and forth via email and I became frustrated and my designer had no issue whatsoever picking up the phone and further discussing with me. The ad came out great! Better than anything I could've done myself. As far as then advertising, I am definitely so glad I moved forward as it has open up many doors with my local market. I have introduced myself to the hotel management and haven't even brought them a few free gifts from my business. I am looking forward to further working with this company and would highly suggest their hotel ad placement for any local business owner. Keep up the good work Velocity :) thank you! read more

Working with Velocity has been the biggest headache ever. Do yourself a favor and do not use it. I am currently a client of theirs on the processing side and I am not proud for it. Their sales team is not trained at all and they promise you things "to get you off the phone" but nothing is followed up on it or no issues are solve. This is a company that should be working really hard in getting your 100% trust since they are working with your money and unfortunately they do not do it. I am currently looking for other companies so I don't have to deal with them anymore and I am starting to feel that we were scammed! If you like to run your business with vendors that work as ethically and as productive as you; look somewhere else and do not use Velocity! read more

Hi. I own a buisness in Tallahassee. I have been looking for a great merchant service. I have been talking to ms. Nicole C. At volocity. I joined up with them. Then later my bank made a mistake an blocked my account so they couldn't pulled money out of my account for no reason. Nicole called me to tell me not to worry about it. I had several other problems with my bank. My bank is tanking me through a lot. Nicole was there to assist me Every time I needed her. If she wasn't, she would always call me back. I would recommend her an her company to anyone who might need merchant service. read more

Please read the reviews on this company before you advertise. They will take your $700.00 and not hold up their end of the agreement. They will actually BLAME it on the hotel they are in agreement with. This is such a racket. STAY AWAY from this company. If I ran my business the way this company does I would not continue to be in business. Please save your advertisement dollars for a reputable company. This isn't it. read more

I am a life long customer with Velocity. I have been using them for my merchant processing for a very long time and do not plan on leaving anytime or soon or ever for that matter! They have helped me when I really needed them the most and their customer service is always willing to help. I can't remember who helped me out in tech but they were very knowledgeable. I would highly recommend them. Thanks! read more

We have been processing with Velocity for about 5 years now. Any time an issue popped up (as they always do in day-to-day business), we were ALWAYS able to reach out to Heather Rowley (Operations Mgr) and rely on her to dive in and correct the problem. She is a woman of her word and we will keep our business with her...wherever she goes. Velocity is fortunate to have her on their team! read more

I used Velocity to get into a couple local hotels here in Bradenton. As a local business owner, this was great exposure towards travelers but also a wonderful networking opportunity with the local hotels and their management team. The art team did a great job with my ad and I would highly suggest doing the hotel ads to any business owner out there looking for this type of exposure. read more

I really enjoy working with this company. I own a small business and got the opportunity to be featured at a local hotel down the street from my shop. It really helped boost business from the out of town demographic. I plan on working with them on additional hotels and highly recommend their print department. Love the artwork on the key card holders too. Thank you! read more

This company should have more good reviews. They have been honest and helpful since day one. I recently called customer service to ask questions about my first bill and Christopher Hammond was very friendly and helpful. Some of the best customer service I've received. Thank you for being so patient with all my questions. read more

Wonderful experience with Justin and the team at Velocity. They have proven to me that they are more than capable to handle any task and work thru any concerns with promptness and professionalism. The ad created for the key cards is perfect! Would recommend if you are looking for sales and marketing professionals. read more

I've been with them for almost 5 years and I highly recommend! They are the first company I found that makes merchant services easy to understand and never tried to raise rates on me. Customer service was on point! I have had problems in the past with other companies and I'm glad I found these guys. read more

Christopher H. was fantastic. He was so helpful in finding the reason for overcharging from my previous merchant services company. He even sent me a generic letter to send them. Wow! Great customer service! He helped me validate my account and was friendly. Made my day! Thank you Christopher! read more

Mychal was amazing with helping me set up additional advertising for my unique business situation. Very easy to work with he was extremely helpful with suggestions on how to reach out to my customer base Thanks again Mychal I will definitely see you again. read more

Michael and James answered all my questions. I was very nervous and they help me to understand walked me through everything. I definitely recommend them in dealing in any promotion services and advertising for your business. Thank you Micheal and James! read more

I have had nothing but excellent service from Mykal, I appreciate his prompt attention making sure we have everything we need.. I will continue to use Velocity for all our future business needs. Thanks again. read more

I liked working with them, they are very nice people. I had the pleasure of talking with Brian and he was very professional and polite. I would highly recommend him and his services for future business. read more

This is great credit card processing company, which we have worked with for many years. The customer service representative, Rachel Mitts, is very knowledgeable and helpful. Highly recommended! read more

Myke was my account rep. He was great and always kept me posted with the status of my hotel key cards. I have a good feeling about the results to come for my business with this project! read more