I never write reviews but feel compelled to leave this because of the horrible treatment that I received at Whole Note Music Store and school. As I entered the store to drop my kid off for music lessons, one of the employees calls out in the crowded store that I need to pay my bill for the new month. I ask her how much I owe and she tells me I have to take it up with the owner. The owner Steve Geis enters 5 min later and rudely tells me in a very loud voice with a room full of people looking on that we did not show the week before (though I told his staff and and our instructor 3 weeks prior and still paid in advance for the lesson). After explaining to him that we alerted them in advance he accuses me of lying, shows me the schedule where they wrote "no show" and pulls the instructor out my kid's lesson to challenge me. As as I talk to the instructor Steve cuts me off and starts loudly talking over me.
Long story short, Steve Geis is rude, disrespectful, and has no concept of customer service. After my kid uses the lessons we paid for in advance, I will think long and hard about continuing to patronage this establishment. I would recommend that if you are looking for professionalism, customer courtesy and ownership of reputable character GO ELSEWHERE. Great business practices start at the top and trickle down to the employees... and this is certainly lacking on many fronts. There are too many other great schools out there. SAVE YOURSELF THE TROUBLE. read more