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    Whitney Oaks Realty

    5.0 (1 review)

    Services - Whitney Oaks Realty

    Buyer's agent

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    8 months ago

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    Sun West Mortgage Company

    Sun West Mortgage Company

    (2 reviews)

    On or about March 7th, 2026, after my experience with Swift Mortgage fell apart, I moved my home…read morerefinance over to Barrett Financial Group, a broker for Sun West Mortgage. I restarted the entire refinance process, hoping this time would be better. It wasn't. All of my paperwork--including the appraisal--was transferred over to them. Then the issues in the Strait of Hormuz began. I signed a few additional documents after that, and then everything went silent. It is now April 27th, 2026. Nearly eight weeks have passed, and every time I ask for an update, I get the same answer: "It's in underwriting." Seven weeks in underwriting is unbelievable. Meanwhile, my rate lock at 5.25% expires on April 30th, 2026. It's clear they've done nothing but stall while interest rates rise. When you lock a rate, you expect the lender to honor that agreement--not drag their feet and string you along. This has been a terrible experience and feels more like greed than good business.

    I feel that little else needs to be said here aside from the fact that Sunwest wired our loan to…read morethe wrong title company. I'll type that out again so you can let that sink in. Sunwest. Wired. Our loan. To the wrong title company. They told us we had to wait for that title company to send it back before Sunwest would wire it correctly. We had already moved out, and were waiting outside our new house, in another city. We were forced to dump everything we owned in a storage unit while we waited for Sunwest to sort their issues out. It took days. And this is just the tip of the iceberg of everything that went wrong dealing with Sunwest. There was also plenty of mismanaged time and utter disorganization that forced us to cancel and reschedule multiple flights and push back closing several times, to the point where we were out of contract and our seller had the right to back out of escrow. To their credit, Sunwest agreed to compensate us for damages we were forced to incur because of their incompetence. The only issue was, after already agreeing to our expense report, weeks later they told us they didn't want to pay for some items on the list. And then it took over a month for them to get a check out to us. On top of making all of these egregious errors, Matt was rude the entire time and never accepted responsibility, despite all of his co-workers apologizing for him. I cannot believe he's the *branch manager*. You can do better elsewhere! We wanted to support a smaller bank for our loan. That was a mistake.

    Matt Miles - Premier Mortgage Resources - Meet Matt

    Matt Miles - Premier Mortgage Resources

    (2 reviews)

    I hate writing bad reviews, but would not recommend working with Matt. It is very obvious that he…read moredoesn't care about his clients or his job. When you think of lenders you want someone who has attention to detail, responds to all your loan questions, and manages your timeline correctly. We really wish that was the case here, but it wasn't. He was very friendly at first, but quickly became unresponsive and rude when he and his team started to make errors. He helped lock in a good rate, but I would have rather gone with the highest rate possible if it meant I didn't have to go through what we did with Matt and Sunwest. Chase took over our loan shortly after thank goodness, so we don't have to see anything Sunwest ever again.

    Quite possibly one of the most irresponsible and incompetant individuals I've dealt with…read more Matt essentially put our entire loan case on the backburner for the first several weeks of our escrow. Days before closing, we suddenly began getting daily requests for introductory documents-documents that should have been filed weeks ago. Matt was difficult to reach, disorganized, constantly blamed others, and continually missed agreed upon deadlines, forcing us to reschedule flights, and eventually made the egregious mistake of WIRING OUR LOAN TO WRONG TITLE COMPANY. This mistake caused us to be outside of our new house with an idling moving truck, having just arrived from another city hours away, only to scramble after an entire day of waiting to redirect the movers to dump all of our belongings into a storage unit leave, while we were forced to find a place to stay for the night. We were unable to close for several days because they decided they needed to wait for the title company to send the funds back before they could be re-directed correctly. So we're basically homeless with everything we own crammed in a storage unit. And what does Matt say? "You guys are on the emails. My hands are completely tied." And he tossed the ball into someone else's court with no apology. And we never heard from him again. Matt, you were an absolute nightmare, and I seriously hope you've either chosen a different career path or have committed yourself to significantly improving and learning from your unending tapestry of mistakes.

    AAA Roseville Galleria Branch

    AAA Roseville Galleria Branch

    (60 reviews)

    My first review of 2026 and this place is worthy of it. I…read moream not currently a AAA member but after my visit here today, my husband and I have decided to sign up. This triple AAA Galleria location is a one stop shop for so many things home/automotive/home security.. We were buying a used vehicle, private party, and met the owner there to do the DMV transfer paperwork. We were in and out in 20 minutes! It's located in the Galleria parking lot near the entrance for El Fornaio restaurant. Everyone was so very kind and it's such a clean and organized building inside. I would rather spend 20 minutes in an office in an hour at the DMV any day! Time is so valuable- and having a AAA membership being able to pop in here for so many things is such a huge help. My husband even asked the greeter at the front. Oh, you guys have a whole body shop here? And they said yes.! how cool is that?

    I came in because my registration was due on January 8, and I stopped by on January 7 without…read morerealizing how last-minute it was. I walked in, let them know I needed to renew my registration, and was asked to wait in the lobby. I waited maybe two minutes before being called back to the AAA DMV registration area. The whole process took about seven minutes total. The woman who helped me was very pleasant, made small talk, and didn't hassle me about anything. I got my tags and was out the door in no time. I absolutely love that AAA offers this service it makes everything so easy, and it's even cheaper than paying the fee online through the DMV. Highly recommend!

    Orange Coast Title Company of Northern California - Roseville

    Orange Coast Title Company of Northern California - Roseville

    (18 reviews)

    As a loan officer, I work with many escrow officers throughout the industry, and I can honestly say…read morethat working with Elizabeth Herlihy (Roseville) on this transaction was an exceptional experience from start to finish. From the moment we went into contract, she was incredibly quick, responsive, and on top of every detail. I was especially impressed when she provided the escrow fees in less than an hour after the request was made once we entered contract, which helped move everything along efficiently right from the beginning. Throughout the transaction, she was always available to answer questions and did an outstanding job keeping all parties informed on important milestones and updates. One thing that really stood out to me was her attention to detail and personal touch. When an email bounced back, she took the initiative to personally call and confirm that I received the important information. That level of care and professionalism is rare and truly appreciated. Her communication, work ethic, responsiveness, and commitment to providing excellent service made this transaction incredibly smooth for everyone involved. It was truly a pleasure working with her, and I look forward to many more successful transactions together in the future.

    Because of issues with having appropriate legal documents drawn up I wasn't able to deposit a check…read moreissued until after it had stale dated. Once I emailed our agent advising that I was ready for the check to be reissued I received an out of office message referring me to the Branch Manager, Sue Brown. I emailed Sue 3 or 4 times, with no response. Once I emailed her a final time citing every prior attempt at communication with a lack of response she finally replied that she wasn't able to review my file and I'd have to wait a couple more weeks for my agent to return. Why can't a branch manager review a file? Why can't a branch manager review a file and request a check be reissued? Why can't a branch manager respond to an email until you point out every single time they have not responded to an email? If you have a choice of what title company to use, please consider avoiding this one.

    CornerStone Title Company

    CornerStone Title Company

    (5 reviews)

    I have used Cornerstone Title for as much of my Coldwell Banker real estate business as possible…read morefor many years and never have been disappointed by the service. In fact, I am the one who is disappointed when another party insists on using a different title company. Adriana Melo and Tim Mikulin of Elk Grove, in particular, consistently have gone far beyond the norm for me. They are helpful with information, whether or not we have an escrow working,, and are remarkably patient with my missteps and frequent special requests. My clients also have been uniformly satisfied with Cornerstone and have enjoyed their interactions with the Elk Grove crew. My last escrow was handled flawlessly by Leslie Mitchell of the Cornerstone office in Roseville. Same level of service. I could not recommend them higher. And, as many can attest to, I am not easily pleased. Bob Walter

    I can't express how great this title company has been. I've used them for several real estate…read moretransactions (purchases and sales) and they've been nothing but perfect. To the reviewer with the negative comment (Karen I believe it was), I'm sorry to hear you "may" have had some slight glitches with your transaction. But, I'm very skeptical of such negative comments (especially regarding a title company). I mean, if you can't rectify the situation (mistakes happen, especially in real estate) then the blame is partially on "you" as well (grow up and deal with the situation before coming to a comment board and thrashing a "Great" company). "You" are also responsible for any "error" that may been recorded by Cornerstone Title ("you" have to "review" and "approve" any documents prior to them being recorded). Either way, all my future real estate transactions will be via Cornerstone Title!

    Whitney Oaks Realty - realestatesvcs - Updated May 2026

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