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Whitmer Services Heating and Cooling

5.0 (1 review)
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Services - Whitmer Services Heating and Cooling

HVAC installation or replacement

HVAC system repair

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6 years ago

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Summers Plumbing Heating & Cooling

Summers Plumbing Heating & Cooling

(20 reviews)

We called Summers on a Sunday (the Sunday before Memorial Day). It was 90+ degrees and our air…read moreconditioner made a grounding noise and would no longer start. The company who installed our Carier unit isn't open on Sundays so I called Summers due to the positive Yelp reviews. The service call was $150 to come out and look at it - totally understandable. The service tech listened to my son explain what happened and where on the unit the sound was coming from and it was quickly diagnosed and working within 5 minutes. Great right! BEFORE the guy fixed it, my husband asked how much it would cost. The guy said $200. We looked up the part on-line and it was $10 so we figured $150 for the service call and $50 for the 5 minutes it took to diagnose and install the $10 part. The bill details read the following -》trip charge $49 + Dual Cap installed $190 + $159 comfort plan agreement for a whopping total of $398. $200 over the quoted price of $200 OR $50 over if you add the $200 + $150 trip charge. When I questioned the bill, the tech just kept telling me how great the comfort plan was and gave me zero option of not purchasing it. In essence, I purchased an agreement NO ONE told me I had to buy either before they came out or before they would repair it. I was the told the agreement included a 2 year warranty on the part and labor along with a free fall cleaning of the air conditioner, the furnace (that was just cleaned) and a water heater flush. I don't even own a water heater! I have a boiler. Frankly, I am leery of having them back to 'clean' anything because it will just lead to more hidden fees.

This is a poorly run business! After charging me $170 for a…read morehalf hour of labor, and a small piece of duct tape, I called in the same day and asked a supervisor to call me. It has been three weeks, and they still have not called. If you want to head on the path of going out to business, this is the way to do it!

Whitmer Services Heating and Cooling - hvac - Updated May 2026

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