I stopped in while shopping around for some good deals on tools and I definitely found what I was…read morelooking for. But what really stood out to me wasn't the prices, it was the character of the people working there. While I was checking out, an older woman came in trying to pawn some of her late husband's tools. She was a mother and newly widowed, and you could tell it wasn't an easy moment for her. At first, the staff didn't know the full situation, but once they understood what she was going through, they immediately stepped up in a way you just don't see often anymore. They offered to nearly double their original offer close to 100% more. From what I could tell, they absolutely paid more than the tools were worth, but they did it purely out of kindness and compassion. That kind of integrity and heart is rare these days. For what this review is worth, I truly hope they receive tenfold in blessings for the way they treated her.

absolutely awful service from the older woman at the counter. the younger woman is very nice. the…read moreolder woman gave me attitude about my television, said it wouldn't turn on when it was on in front of her it just took a second to load. tried to tell her it wasn't connected to the internet and she was rude. WILL. NEVER. BE. BACK.

I had a great experience with the staff and owner, the whole transaction only took about 15 minutes…read moreand the value was extremely fair.

They are very nice. It was an easy process I went through…read more They did a great job with informing me what silver was going for.

Fool me twice... I'll give you my experience. I went in about a month ago for my first…read moreexperience, and the staff was very friendly and helpful and I got a great rate for my silver 1oz coins. Today (6/4/26) I sold a 100oz bar for $6500 when the price was $73.90/oz. It was 10:30, and they don't open til 12 during the week, but they let me in anyway. Then they quoted me $6500, and I agreed to that price without checking. Upon closer inspection, that is only 89% of the spot price -- I realized that I shouldn't have taken that price; I should have done my due diligence and looked elsewhere. I think my first impression of Tulsa Gold & Gems is that they are an honest company that "makes a little profit on a lot of sales". But now I'm not convinced that they live by that mantra. 89% is well below what most buyers will pay. Yes the staff is very friendly. But even though they are on my side of town, from now on I will not just bee-line it to this establishment; I will check prices and make sure I am well informed before thinking of selling to them. I do not consider my most recent experience to fit with my expectations of competitive buyback value; it left a bad taste in my mouth.

Friendly service, will help you out anyway they can. A trusted dealer through many purchases.read more

The only place you need to go for firearms and related products. Great guys and extremely…read moreknowledgeable.

Amazing service. Very polite and patient staff. Nice selection of watches and jewelry…read more Here is my experience: I walked in wearing my weekend "Around the house clothes"... shorts and $5 t-shirt. I am a watch collector. I have went into other jewelry stores and have been borderline discriminated.... lack of service based on looks..... even though I was wearing a 2024 Rolex no Date Submariner.. ... BUT NOT AT Diamond Cellar They were great. The gentleman there Took his time and went over several different watches. I finally settled on A new Blue Dial black bezel Tudor 68... beautiful watch..... Now I did go in looking for a new Rolex to add to my collection, but none were available that day ..... but I am used to being patient and waiting..... I still got a great watch for my B-Day Thanks. I will be back for more!

Barrett is always a friendly face when I walk in. I originally met him when looking at a Rolex 41…read moreOyster Perpetual and ended up buying different pieces sold in the store. He is quick to communicate and never pressuring us into buying anything. Hoping to do business with Barrett and Diamond Cellar in the near future.

These are amazing folks Always friendly helpful and great…read moreselection Lonnie is a sweet heart too

We have been using VA for a little over a year now and we are always very impressed with their…read moreservice and selection. Connie was a huge help in getting our wedding rings and other items. We will continue to use VA!

I got married almost three years ago and I hadn't cleaned my ring AT ALL. I knew I had to do it but…read moresince my husband bought it online, I wasn't sure where to go. I hear some jewelry stores offer complimentary cleaning if you purchase it from them. The ring was so dirty, it was really bothering me and I knew I had to take it somewhere even if I had to pay for the cleaning. This location opened not too long ago. It's where jiffy lube was located and the space is huge. I walked in and the two employees were immediately attentive and welcoming. I explained my predicament and they treated me like I was a long time customer. They examined my ring and since it's an opal and prone to getting damaged, they can't just put it in their cleaning machine. They had their jewelry expert (who works in the basement) clean it themselves. While I waited, they offered me water, chocolate, and a catalog of their latest collection. The price ranges vary widely, which surprised me. I thought everything would be super expensive but that's not the case. Once my ring was cleaned, they brought it back and it was unrecognizable. It sparkled again! I was so happy. It looked brand new. I asked how much I owed and they said nothing. I was floored. Is this normal? If so, I had no idea. They even told me I should bring it in every 6 months or at least once a year to make sure it stays sharp and all the diamonds are in place. I had never set foot in one of their stores but now I will definitely come back and actually purchase something. Highly recommend. The customer service is unmatched.

I needed my wedding re-sized, I had seen J. David's commercials and social media post so I decided…read moreto give them a try since they were close to my house. I'm so glad I did! And that's even when the first time didn't work. For some reason it was still too small. It was done quickly, price was reasonable, and they didn't charge for the second time around. Craftsmanship was incredible, you can't tell the ring had been re-sized. When I got it back they had polished and cleaned it up, it looked brand new. This is my new go to place.

What an INCREDIBLE place for an engagement ring. It can be difficult trying to find a jewelry store…read morethat really cares about the product they're selling and who they're selling it to. Abby was responsive, hard at work, and a fantastic sales woman. I could not be more satisfied with my ring. BUY FROM ABBY!!!

I just had the most unhinged experience at their Harvard location with what I believe may be Abby's…read moreson. I took my ring in to be resized in late April. I picked it up several days later and it fit, so I left not thinking anything of it. Put it in my jewelry armoire as soon as I got home. Took it out several weeks later to put on and noticed the stone was loose. It's loose enough I don't feel comfortable wearing it, so I put it on my to-do list to take it back for the prongs to be adjusted. I called the store earlier this week explaining and they advised to bring it in. My dog got sick not an hour after I hung up so that consumed the next two days and I was unable to make it back. I went in today since I'm off work and explained and the man at the desk said he remembered speaking with me. He then inspects the ring and says it will be another $150 (on top of the $250 I paid for the resizing) to fix the issue. I explained it didn't seem logical for me to have to pay additional money for what was clearly an issue caused by the resizing. The man went on about how it wouldn't be fair to them, so I said, "Okay, I'll take my ring back, then." He wouldn't give it to me! He then said, "You have some options: you can either stand there and be hard, or you can take a seat and we can see if we can work something out with you." Appalled by his aggression and his unwillingness to hand over my ring, I stated again, "I'm good standing, and I'll take my ring back now, please." He proceeds to demand I leave "his" store, to which I replied, "I will GLADLY leave as soon as you give me my ring back." He finally returned it after I asked for the third time, all while getting even more aggressive and raising his voice about how they "don't want my business" as I was walking out the door. I was shaken by the aggression as it was, and then he started following me to my vehicle, still yelling; what, exactly, I don't know as I couldn't hear over the traffic noise. I immediately locked my doors as soon as I got to my car and left. There was a security guard there who witnessed the entire incident. I was never aggressive, never raised my voice, etc., yet was met with utterly unhinged behavior. Do NOT give this company your business. Women are clearly unsafe with this unstable man.