Last Sunday, August 16th my husband took our Ford F150 in to whitewash in Lockhart to get it washed as we do at least once a week. As he went into the section to hand dry it he noticed the code pad on the drivers door had been damaged. He went in and spoke to the manager, William Warren, on duty and was told that it was just an applique and that it is not covered for damage. I don't think that FORD considers the code pad on their trucks an applique, especially since it is attached with electrical wires. My husband left and came home and I thus emailed the General Manager Derek Samaripa and explained what had happened, He replied within 30 minutes telling us to take it back in on Monday and get an incident report completed. My husband did so on Monday, August 17th around 11:30 am. The manager saw him walk in and came from a back office and said yeah I know Derek told me what happened, but you will have to come back in. I am not on duty till 12 so you will have to come in after that time. SERIOUSLY!! Is that the type of customer service that Whitewash trains their managers to use . I thus again emailed Derek the GM letting him know about what had just happened and told him we would go in when he himself was at the location. I did not get a reply. My husband went in this Morning, August 22nd around 10am knowing the Manager might not be there, but he went anyway hoping he could get the report completed. The GM, Derek was there and my husband was told he had waited too long to file an incident report. Unbelievable!!! What could have been a minor incident report for Whitewash has now blown up into a blackeye for Whitewash. Today, August 25th, my husband took our truck to the Ford Dealer asking them what could be done about fixing it, they quoted him about $500 worth of damage. They also stated that they had just worked on another vehicle that had the same damage from the same car wash. Please let me know what I can do about this since management has not been of any help. I've sent this same letter to the Attorney General's Office. read more