Worst customer service arrogant and ignorant - period!
I am a professional artist and I was using Whitewall for a special order for prints on plexiglas. According to there website the work should have been ready for shipment after 6-8 days. After 6 days I have send an email asking when I could expect the work to be shipped. No answer, next day no answer...... I have send 5 emails asking what is going on no answer. I have informed them, that I do need the prints and that now would like to cancel the order and order them somewhere else. No answer. Without any reaction I have gotten an email with the tracking number, even I have ordered the prints somewhere else, because I thought this company is out of business.
When Fedex tried to deliver the prints,I have told them, I won't accept the delivery, because they prints are 7 days to late. Emails to Whitewall stayed unanswered, therefore I disputed the amount of $691.99 with my credit card. They informed me, that it can take 3 month until I am getting an answer. The answer was, that Whitewall is refusing to refund the amount, because they don't take returns. I called Fedex to ask what has happen to my work, what is under copyright. They told me that Whitewall gave the order 2 month ago, that the prints should be destroyed. Even I was technical the owner, because I have paid for it. Again they even didn't try to contact me to let me know, that they
will do that. Now I have paid 691.99 I don't have the prints and nobody knows what has happen to them, because after Whitewall gave the order to destroy, they also released Fedex for any responsibility. This is artwork in limited edition of 5, worth $3'600.00 and they don't care what has happen to my work. One of worst experience ever. There customer service is the worst what I have seen in this business .
After contacting the management, they have agreed to refund the money, because
I told them I will sue them for negligent against my artwork, but no word, that they are sorry, instead they wrote "Wir behalten uns eine weitere Zusammenarbeit vor"
Wow a great example for "Service Wueste Deutschland" read more