Elegant, friendly, and multilingual staff who are considerate and never pushy. I didn't end up buying a watch, as I hadn't realized how expensive most of them were, but it was refreshing to see how the staff took the time to explain everything and clearly knew their products. They never pressured me, and they gave my wife and me a wonderful experience. Next time I'm in Berlin, I'll definitely return to pick something up. read more

As a recent customer of this boutique, I strongly advise against giving them your business unless you're comfortable with a business that only cares about you when they are making money. Because once the merchandise is paid for, their service to you is no longer needed and unless you are paying them more, they will NOT go above and beyond to service their clients. I recently paid full price for a time piece and followed their instructions completely for a Global Blue refund. They missed an important detail about keeping the original box and it hindered me from receiving the refund (I didn't keep it because I was backpacking). I asked for help to send me a box; they asked for €290. How petty. Sure, this is a profit-based company, but when you spend this kind of money, it's poor taste to have a customer pay for the company's poor advisement. After contacting the representatives that assisted with my purchase, Johanna and Adrian, for help - they wanted more money. What's worse, they never even checked back to see how things were going or offer any reasonable help after I explained the predicament THEY put me in. In this type of industry, they don't represent the excellent service standards expected. Not elite, not excellent, not even worthy of an honorable mention. When your transaction is complete at this business, they will smile and give you their business card. But it's worthless because trying to ask for help after you leave the store is impossible. If you don't care about money, give them your business. read more

Bought a Tag Heuer watch from here recently. Excellent service with a very knowledgeable staff. They were very patient and helpful while I decided on which model I wanted. This is the second time I have bought at a Wempe jewelry store in Germany and both experiences were very good. read more

Wempe - Jewelry Near Me - Berlin, BE

5 stars! Wempe is a wonderful mid and high end luxury brand carrier of jewelry and fine watches. I had the pleasure of purchasing a Wempe Zeitmeister chronometer watch there recently and Martin was a most professional cordial and patient sales associate. What impressed me the most was his attentiveness, listening skills, and earnest attempt to help me find the perfect watch within my budget. After sealing the deal they even broke out two glasses of champaign! As a nonresident of Germany I was able to process a tax free purchase upon arriving at the airport by having my receipt and paperwork stamped by customs then processed by "Global Blue Tax Free" services. This provided me with 245€ savings off the purchase of my watch. Very easy process to manage. Make sure you allow at least another 30 minutes ahead of your normal arrival schedule. When I was at the airport processing my duty free papers there was a small and manageable line, but I imagine it can be somewhat unpredictable. read more

Very very nice shop with an excellent selection and variety of peaces of the best brands. The personnel were extremely careful, polite and well informed about what they sell. You can trust them in their advise. My experience was more than positive so definitively I deeply recommend this spot. read more

I don't normally write poor reviews, yet this Wempe location deserves the worst level review possible. Whenever I travel on business I like to add a watch to my collection, the store manager here is pompous to say the least....I have purchased over 10 watches from this company and whenever I visit this location I always get the runaround.....like he is saving the watch for his good German customers.....I STRONGLY SUGGEST AVOID THIS STORE AT ALL COSTS either buy the watch across the street at BUCHERER also a large chain store but nice people or take the taxi ride to HANS LORENZ on the other side of town and be treated with respect, also they have a great selection of Omega Rolex and Cartier read more