Started coming here 2 years ago to get all of our cars inspected the lady at the front desk has…read moreALWAYS been rude she has no respect nor has manners. By working in the front your the first face clients see. Manager has always been nice but unfortunately we cannot keep putting our money somewhere we are not welcomed.

We were traveling out of state from Tennessee and had some issues with our ABS sensor on our 2016…read moreToyota tundra. We stopped there because it was the closest thing from where we were having our issue. Within 15 minutes they had the truck looked at and the problem diagnosed. They were fast and friendly, and got us on our way. THANK YOU!

We hit a deer on the intestate 10 hours from home. They got us right in and on the road again. Good…read moreservice and good price. I would use them again. JPB

My truck overheated on the side of the mountain and had to be towed in. They were able to order the…read moreparts I needed and make the repairs in well under 24 hours. I give them high marks for being forthright and fastidious!

DO NOT RECOMMEND!! I paid Dillon for new parts and service, and never received the new parts, a…read moreresponse, or a project completion. I paid the asking price for buying the parts and installing them (new front and rear brakes, front and rear rotors, windshield wipers) for one vehicle, and a throttle body (part only at that point) for another vehicle. NEVER repaired the throttle body. Removed it, 2 other parts were broken during the removal process, left that vehicle in parts in my yard with the engine cover missing. Then stated he would need to take the entire rear part of my motor off (and maybe another part), it would be a 2 day job, he needed to order a part that could only be purchased from the manufacturer, that part would take 2 weeks to arrive, would cost $2000 due to tariffs, and he could get it all finished for 2500-2800 when parts arrived. I questioned the continued increase in the price and was told it was because of tariffs and no place has the plastic part only the manufacturer. ALL of that regarding the necessary parts or how to fix the throttle body was incorrect. I ordered new parts for the ones that were broken (they were not broken before the old throttle body was removed) for less than $200, and the repair was done in a couple of hours for no where near what Dillon was stating he would charge. NEVER replaced any rotor or the front brakes for the other vehicle despite stating the rear rotors were replaced when the rear brakes were replaced. He only replaced the rear brakes (and they started making noise less than a week later--never made any noise prior and I stated I needed brakes and rotors based on my visual inspection of them and that is how i knew the rotors were never replaced--I looked the following morning). Stated there are 2 different types of front brakes for my vehicle, and he purchased the wrong ones despite entering the VIN in to search for parts. That also is incorrect--you type the vehicle information into the system, and there are different brands for brakes, but not different types (he said one type had 2 prongs and the other had 3 prongs). He stated that if I paid him for the parts (and he showed me some price list on his phone), he would drive to my work the next morning and repair my brakes so that I could get it inspected on the way home from work. That never happened. I never heard anything until after I sent emails and texts stating I was very concerned because I paid for the parts and install, but had not heard anything. Hours later he responded and stated he would be heading my way after he finished an alternator job. He never came or responded again that day/evening. I reached out again the following day inquiring about when the work would be done since I had paid for the parts and install already. He came late that day and then only "replaced" the rear brakes, but said rear brakes and rotors were replaced. After not repairing the brakes and rotors as paid for, he told me to take my vehicle to a shop in Churchville for a state inspection since the person working there "knew his [Dillon's] work and doesn't really check anything for the inspections, so it will be a guaranteed pass and will save you in the long run". I just want a refund for the parts and services I paid for and never received or give me the parts that I paid for and never received and refund for the install fee that was paid upfront as asked. They do not respond to texts or emails and the voicemail is full, so you cannot leave a message.

Dillon and his team are great!! Our car overheated at 8pm on a Friday. Dillon was the only mechanic…read morein the area open and willing to meet us where we were. They got to us within an hour, diagnosed the issue, and made sure we made it to our destination. He wasn't as responsive over the next couple days (he said he'd do some long term fixes), but the temporary fix was exactly what we needed. And the price was more than fair! Thank you, Dillon and team!

We were returning home in our RV from vacation and broke down off the highway. We were put in touch…read morewith Brandon through our Good Sam's RV travel insurance. It was a Sunday afternoon and when we called, he was more than happy to try to help. We got a tow and together with some thinking and an internet search, finally figured out which type of engine was in my RV (it wasn't really labeled well), we got the correct serpentine belt and put it on and we were back on the road home. His prices were extremely reasonable and he turned out to be a godsend to get us home. He was very nice and even asked us if we needed anything as we were stranded in a parking lot until he got there. Thanks so much.

This business is wonderful. Brandon is very professional and personable. From time of call to…read morearrival was 10min. I would definitely recommend this young man and his business. P. & B. Strawderman

Helpful and honest mechanic. Highly recommend. this shop conveniently located on route 250.read more

he put a brand new AC compressor. didn't charge. it said he put a new starter on my truck. it's not…read morea new starter up there. what he did was change the battery up under my seat for my push button and I'm very upset

Brought my car to Ladd Auto in January for a tire install. It drove fine going in, but upon leaving…read moretheir lot, I noticed a bumping sensation when accelerating into a turn. When I mentioned it, the mechanic told me to bring it back if it continued. When I took it back for them to try to determine the problem, they had no record of me or my previous visit in their system--even though I paid them twice. They claimed I needed an alignment due to uneven wear, but I'd had one just 6 months earlier and hadn't hit any potholes. A trusted mechanic later confirmed my differential had chunks missing from it ($850 repair). Talking it over with a friend, who explained what was required to do such damage, it became clear: someone must have taken my car (a twin-turbo) for a joy ride after the tire install and hit something hard enough to damage both the alignment and differential. Bottom line: avoid this shop--your car may come back worse than when you dropped it off.

Fair price, honest mechanics. Work is always warrantied, they also offer towing services. Shop is…read morealways busy.

I give it try since it was near my house. Unfortunately, they could not deliver the quality of…read morework. Have to go to different shop to fixed the issue they couldn't rectify.

This place continues with the never ending saga of dishonest mechanics. Don't waste your money…read more Even under "new management." Integrity still doesn't exist. They had my car in for an expensive repair. A year and one week later the problem returned. They barely honored the warranty, said "this happened under the old management (which is his brother)." When I told them that the "new manager/owner" inherited the good and bad of his new business, they said they would only cover half, because it's technically out of warranty (one week). And now, only 3 months later, the problem seems to be returning.

This place is AWESOME. Jenny was fabulous. Tristen and Keith were awesome!!!! 100% recommend…read morethis place!!!! Couldn't ask for better service!! 5 Stars PLUS!!!

Mr. tire saved my trip! We travel from DC to Shenandoah NP…read more It was June 27 Friday at 6pm. I got flat tire (big nail ) when I drove through skyline drive. When I finally out of the park. All other store closed. Mr. tire saved me! Otherwise I could be stock on the road, paying big money for road side assistance. Staff is super nice and professional and fast. Big thanks to them. Super recommend Mr. Tire!