Gets even worse. After alerting them about the issue, I was called on Friday stating a manager would be calling me Monday. Fast forward Monday at 2:48 PM. I get an EMAIL basically saying we don't think we did it. They offered to refund the cleaning charges. I called the manager immediately and after a long back and forth she stammered when I said I had a picture of the suit date and time stamped the evening of and the faded area on the thigh wasn't there. She proceeded to tell me that it's impossible to tell that from a photo. I let her know what type of camera was used and she back pedaled. She said I could try to get Boscovs to refund me. I said why would Boscovs refund me for something you did? She said well I don't think we caused it. She then offered that if I were to go purchase a new pair of pants and bring them the receipt that MAYBE they'd reimburse me. That suit separate was literally the last one in my size at that location. I've wasted countless hours and gas on this. I've submitted a BBB complaint and will be reporting it to the AG's office. read more