I engaged go clean adelaide to remove blood stains from carpet, they were paid over $200 and we…read moreended up with disappointing results, the owners were rude and refused to refund the money. Amateurs

NEVER AGAIN. Contacted the company requesting a quote for…read moresteam carpet cleaning, which they replied to promptly, but service from then on was shocking. I made it quite clear in my emails that I wanted my carpets steam cleaned, not dry cleaned, and they said they were glad to oblige, even though they believed dry cleaning was superior, but ultimately, it was my choice to make, which I confirmed. TWICE. They showed up more than an hour early, rudely insisting I had gotten the time wrong despite me having the email confirmation of the appointment time. Then proceeded to tell me that my carpet would be dry cleaned only, not steam cleaned as they promised " because it's just better and a steam cleaned carpet would take 3-4 DAYS to dry!" I politely told them that I have had carpets cleaned before, and it should not take more than a day or 2 to dry, otherwise it'd reflect on their lack of technique, and suggested that if they could not deliver the service they had promised, there was no point in them being there. The man then proceeded to rudely tell me that he didn't bring any steam cleaning equipment with him anyway and that if I refused to have my carpets dry cleaned, he would charge me a 35 dollar call out fee - for a service they promised to provide but would not! Thankfully he left, and I contacted Benson's cleaning instead who provided excellent service- professional, punctual, friendly and most importantly- a job well done. Carpets cleaned and dried in less than a day- no thanks to Go Clean.

I booked a detailed clean for my 5 bedroom, 2 bathroom house. It was supposed to be the clean you…read morepurchase when you want your house scrubbed top to bottom, and not a speck of dust to be seen...ha! I walked in and saw a dust bunny, found any area that was covered (eg: underneath kettle/toaster) dirty, some of the services that were supposedly included on the website completely neglected (bins not emptied, appliances not cleaned) and everything done to a lesser quality than I would expect. The cleaner took just about 4 hours, and this included an oven clean. In my estimation $60 an hour, which is what it would have equated to, is an extremely expensive rate for the quality of service provided. The kicker was that I didn't have correct change of $239 so left $250 with a note apologising, and though all the money was taken there was no change and no note back. Poor form in my opinion. As well as this, despite there being an 'easy Internet booking' service, the company was unable to provide the clean at the time I specified. The company claims to have a 200% satisfaction policy, and I could complain and possibly arrange a follow up clean, but given the difficulties so far I'm reluctant to bother. Best advice, find another company...I will!

From the owner: House cleaning - End of Lease cleaning, Detailed cleaning, Spring cleaning, Regular Maid Service.read more