Sometimes the best land lords are the ones you don't notice. And I barely noticed Lisa... and I…read moremean that in the absolute best way possible. I never noticed Lisa being hard to get a hold of because she never was hard to get a hold of. She responded to my messages and concerns very quickly and professionally. I never noticed things around the property broken or not well kept because they never were broken and were never not well kept. The property was regularly maintained and if anything did break Lisa made sure it was taken care of quickly. I never noticed how mean Lisa was because she never was mean. She always greeted me with a warm smile. She always treated me with respect. She always showed grace if my rent was going to be one day late. I am going to miss my time in the apartment she managed. I would recommend Lisa to any who would ask!

I have been a long time tenant of High Five Properties managed units and can't imagine renting from…read moreanyone else. Lisa promptly responds to issues and maintains contacts and relationships with local contractors and services who fix said issues as they arise. She has always been fair and considerate and maintains clean lines of communication with her tenants, especially if scheduled maintenance is due (gutter cleaning, furnace, etc.).

In response to my earlier 1 star review, Living Room suggested that our problem related to the…read moresecurity deposit. There was that issue, of course, because they made that process difficult. But, the big issues were the handling of their management duties. Here are some examples: They "inspected" the property at least 1x/year (indeed, I recall that paying them to do that was built into our contract with LR) but they did not note any of the multiple lease violations (e.g., three people living there when only one was on lease), furnace filter not changed - (ever!) - nasty and also very bad for the furnace, installation of window air conditioners by tenant without notice to owner in violation of law - and the tenants damaged two windows and completely ruined another in the process (which is why law provides that owner be notified so owner can arrange proper installation, which we would have done happily). Another example: a lease violation they did note at *every* inspection (e.g., disabling of smoke alarms) were not enforced - a huge insurance violation that would have been disastrous in case of a fire - someone could die and owner would be responsible - and even without a death, insurance would have an "out," which would cause horrendous owner headaches! And the penalty clause in the lease requiring the tenant was to pay fines for disconnecting the smoke alarms was never enforced by LR even though the violation was repeated. LR charged over $100 to replace a refrigerator pan to catch leaks/spills from the refrigerator with a plastic pan that was clearly designed for something else because it had an open drain hole in it (!) - and this "replacement" occurred after LR was informed we were replacing the refrigerator; they issued "normal wear and tear" reports even when tenants used of bathtub for dyeing materials and scribbles (presumably by their child) with permanent markers on bath enclosure left permanent stains (the move-out cleaning helped but did not fully cure the problem, so the tub and enclosure are still faintly stained); also included in "normal wear and tear" was damage cause to the wall/ceiling by burning candles in one of the bedrooms. Toilet seat covered in candle wax - replaced with a cheap plastic cover that was the wrong shape. LR did nothing for a long time about need to replace caulking in bathroom which, of course, could cause expensive water damage and mold, and when we discovered the problem, LR charged us for takeing care of that item -- and when we discovered the work had never been done, LR said, oh, too late to take that up with the company doing the work because we (the absent landlord paying a for property management) should have reported the problem right away. Two other issues with that: first, it's up to LR to be sure the work is done; second, it was their in-house maintenance folks who did the work! After we proved was LR who had been paid to do the work (note: they put the burden on us to review files, etc. to establish what they should have known), LR sent someone to do the job who did not do anything close to a professional job. Seriously. The joints in the bathroom were not sealed!! Also, LR said tenant reported a roof leak but LR did not check; rather just sent a roofer who came up with a very pricey contract - and when we asked about other bids, we were told we would have to pay LR 10% of the any other bid we accepted!!!!/.... Then - and this was very disturbing --- it turned out there is no evidence at that the roof was leaking then (and there have been no leaks to date). Too, paid for front door to be shaved down because tenant complained it was sticking; turned out really not problem with front door (except now a gap because shaved down) but problem was with security screen door, which LR never fixed -- we did that easy repair after LR was out of the picture. So, nope, our problem with LR is not about being unhappy with the laws concerning security deposits. Its about frustration - not to mention the substantial cost to us -- with dealing a group of people who always struck us as very nice folks but, at best, are simply too disorganized, and either do not know how to maintain property or enforce n lease terms or simply do not want to deal with the hassle of ensuring the property is maintained and that the tenants are complying with their lease.

A terrible company to rent from. These landlords care little for their tenants, and I have had…read morenothing but disappointing interactions with management since moving in. Everything from the application process, to their emergency maintenance line booting us to a useless AI respondent, to their lack of attention to common areas and machinery is just abysmal. They try to get you to pay for things that are not tenant responsibility as per Oregon Law. No integrity- do not move into these rental properties.

Very clear management and policies. The values of the…read morecompany are excellent. Although I am relatively new to living as a resident in one of their properties; I am enjoying my lodging and see value in their management of the apartments.

I would give zero stars if that was an option. I had no problems with the prior management company…read more I have had issues with a loud upstairs neighbor for almost a year now and management has yet to fix the situation. I have have been compliaing since March 2025 when the inconsiterat cow moved in. Management does not return emails or phone calls. By far the worst property management company ever!!!! I strongly recommend you stay away from any property they manage.

Justin and team are beyond compare. I've been a property investor in the Portland area for more…read morethan 20 years and have worked with varying degrees of conscientious PMs. Justin is the first professional who balances the priorities of tenants and owners and strives to get ahead of maintenance and other issues before they become a problem.

I can't praise enough for this team! From the very first interaction (inquiry for availability)…read moreand every interaction following the team was above and beyond. No robot or AI responses. Genuine, friendly, super helpful and attentive. Justin always provided the best customer service and makes you feel like you're his only client. His quick replies and constant can-do manner makes you feel truly appreciated. The property was amazing, well kept, and a great location as well. If I could only rent from this team every time I'm in Oregon, I would be happy as can be! 10 out of 10, A+ ... no team can beat this one!

I have never been more let down by a business than I was let down by Best Life. Run away from this…read morebusiness. Everything seemed really great BEFORE I had tenants, there was lots of open communication, she explained everything. I felt like we were partners. But then as soon as I had people interested in the house, I had NO INFORMATION given to me about any of the financials. I was not privy to their lease agreement, the amount of the deposit, anything. I was also not given any information about when payments would be disbursed until I reached out and asked. This didn't feel like transparency. I was finally given my first payment 12 days after tenants moved into my house. I received a very small fraction of what they paid on move in. This was expected! Expensive, but expected. What was not expected was the re-key fee that Best Life charged me. I left complete sets of keys, there was no need to charge me the rekey. This shouldn't have been a big deal, but I received nothing but defensive communication in response. No apology. She offered to remove the fee but didn't apologize, when I explained why I was frustrated she FIRED ME. That was it. I would have loved for this to be a great experience with no hidden fees--this business advertises pricing transparency--but instead, on my very first disbursement there was a hidden fee. Disappointing to say the least. ALL I NEEDED WAS AN APOLOGY, INSTEAD SHE FIRED ME. I have no idea what will happen to my poor tenants.

As a tenant, it can be hard to find a property manager who is timely, kind, and responsive - we got…read moreso lucky! Noelle was professional and went above and beyond to ensure our rental experience was as smooth and comfortable as possible. Highly recommend!!

Why is there only one email account for this rental? I have been waiting to hear back from…read more"Patrick" for weeks now, and have been unable to find any other email but the office@starmetro.com account. For records keeping and disability reasons I only have communications via email and No where can i find a better email to reach this property at!!!

They started ghosting me once they had a deposit that I'm trying to get transferred/used. Prior to…read morethis, they were constantly responding to emails and texts and now silence. I really don't respect businesses like this

I found Barker & Calkins by chance. I was looking up property management companies that could…read morepotentially find housing for my mother. I got a call from David on his day off. He explained he just happened to stop by his office to pick up some keys and when heard my voicemail he thought to give me a call. David was very professional, offered some wonderful advice, and even shared a few of his personal contacts with me who he felt could help my mother. My impression of David is that he is a very genuine and caring person, he is very passionate about what he does, and loves to help others find a good fit.

David Weislogel was our property manager for about 9 years, at 2 different buildings. That's right,…read morewhen it was time to move, we called up David to find our new place. Fair and thoughtful in dealing with problems, high integrity, compassionate yet has good boundaries. Responsive in emergencies, yet a respectful hands-off approach is the day-to-day standard - which is nice, because it gives the residents space to take ownership. My neighbor and I created a vegetable garden out of an unused part of the property. It was lovely to have the freedom to do that. David also has an excellent sense of humor, which is so helpful when bizarre problems with your neighbors arise. It's been a pleasure to get to know him over the years. PS. Property owners appreciate this quality of service too, because David attracts loyal tenants who stick around and take good care of the property. PPS. There is no "Barker" or "Calkins" anymore, for well over a decade.... it's just Weislogel. Yeah, it's quirky.

I was interested in a property - viewed it and applied. Paid $120 for an application with a…read morecosigner. Had to pay for the cosigner's application as well. I was denied due to a credit issue, they said I was allowed to appeal but did not work with me. I asked if I could use a guarantor, and they responded via email but did not keep in contact with me. I just checked their listings and the rental I applied for is gone. They did not bother to let me know other applications were in and the rental is filled now. Just another realty company that operates as a business and doesn't have any concern for people.

Extremely poor communication and no concept of tenant service. I rented an apartment from them for…read morefive years and in that time I consistently saw examples of this company not caring about tenants. First, they left a gaping hole in my living room wall that was created for plumbing work for three months with no sense of urgency to fix it until I told them I would not pay rent until J had an apartment that was in livable condition and stating my water pipes is not livable condition. The shared laundry facilities also experienced recurring issues. Despite regular rent increases over the years, the property remained dated and I saw few meaningful improvements. Before moving out, I proactively reached out to management regarding disposal of several large items and attempted to coordinate a bulk pickup. I understand that leaving property behind can result in additional charges, and I do not dispute that disposal costs may be incurred. My frustration is with the complete lack of communication surrounding the process. At no point was I informed that bulk pickup was not a viable option, that maintenance staff would instead be used for removal, or that the resulting labor and dump fees would exceed $500. Had I been told that bulk pickup could not be arranged or that the anticipated costs would be so significant, I would have made different arrangements myself. Instead, I learned about these charges only after moving out, when I received a bill that exhausted my entire security deposit and left an additional balance due. To be clear, I am not upset that there were costs associated with removing items left behind. What concerns me is the lack of transparency, follow-up, and communication. A reasonable property management company would have explained the available options, communicated any limitations with bulk pickup, and provided an estimate of the likely costs before proceeding. Prospective tenants should ask detailed questions about move-out policies, disposal fees, maintenance response times, and how communication is handled. Based on my experience, you should expect to be proactive and persistent if you want updates or clarity on important issues.

I worked with Alissa and her team to purchase my second investment property, and I will definitely…read moreuse them again. I found her to be knowledgeable, very friendly and outgoing, a good negotiator in closing the deal with very challenging sellers and listing agent and an educator as well. I especially appreciated her honesty at one point in our process where she gave me honest feedback as a buyer and how I was, literally, getting in my own way, and showed me a new way of thinking and approaching it, which resulted in an accepted offer a few weeks later. Thank you Alissa!

Working with Alissa and her team was an excellent experience. My wife and I were new to Portland…read moreand Alissa and her team were great in advising us on a wholistic real estate investment strategy. As real estate newbies they helped us navigate the complicated PDX market by clearly explaining the process, helping us figure out the right neighborhoods to look in, and more importantly thinking about the long term vs. short term. Essentially, they gave us the tools we needed to understand the market and make educated decisions about buying a home. The team is extremely professional, communicative, and thorough. Interacting with a few other agents during the process, whether at an open house or through the seller's side, it's clear that Alissa and team are extremely experienced, and know all the ins and outs of the industry and market. I was particularly impressed by the financial analysis she provided when considering a rental property. Alissa and her team provided us with a clear breakdown of the numbers for each of the properties we were considering ( including taxes, comps, closing costs, expenses, management etc.). This really helped us in our decision making. We were only in town for a few days and amazingly the entire process from first kick off meeting to making an offer on a house took 10 days. From there Alissa and her teams assistance was key - we managed the entire negotiation remotely!! She connected us with a local mortgage broker to help close a loan with a unique financial situation. She walked us through the contracts and comps, and when we bought the home she referring us to contractors and service providers for everything imaginable. We will definitely be going back for our next home purchase!

I have been renting with Green Keys for about a year and a half…read more The application process was extremely quick, transparent, and fair market pricing. Green Keys respects our space but also has been incredibly helpful for some issues that we have had come up the last month. I appreciate the conistentent and clear communication from both Noelle and Gail who have time and again helped us mitigate any issues in a timely manner. I would recommend Green Keys.

DO NOT RENT FROM THESE GUYS. when I say RUN I mean RUN. Not only is Chloe extremely disrespectful,…read morerude, and just genuinely should NOT be working in any position where she talks to people, but they will literally ignore every single maintenance request, any kind of privacy concerns (like having the owner of the actual property showing up in my backyard looking through my windows at any given time that he wants to) yeah you read that right. They did nothing to keep that from happening either. They just let people show up un announced at any given time so if you have kids deffinitly don't rent from them because youll wake up at 5am to a crane setting roofing on your roof waking up both your kids because they decided that was okay. Again. With zero notice. .They just do what ever they want when ever they want to with ZERO regard for you. They have no respect and then they will also try and keep every single penny that you gave them for a deposit. As it states on their website If you pay a cleaning fee in the beginning you will not be charged again for the cleaning fee at the end of move out (APPARENTLY THATS A LIE) which tbh i fully expected them to try and pull some shady crap so I went ahead and paid a professional company $650 for a move out clean. Everything in that house was spotless and they're still trying to charge me $750 for "excessive dirt" which is funny because that place was literally spotless I have the receipts, pictures, and even video proof. They cannot and will not provide me with pictures of this supposed "excessive dirt" theyalso stated that after a 3 year lease mind you that there was apparently excessive "paint dammage" which i know for a fact is not true because again, pictures, videos that I took before leaving the keys on the counter as I walked out for the last time. They also can't provide picture evidence of this apparent "excessive paint dammage" they then tried to call me and tell methey were willing to give me $700 of my $3200 dollar deposit back instead of the $200 and something they originally stated was the case. Our attorney is putting the case together now and they will be dealing with him shortly. But to save yourself from the extreme headache and stress that they will cause you. Just run the other way. Rent from anyone else. They're hands down theworst managment company I've ever rented from. Im glad to have finally bought a home so I no longer have to deal with places like this. They're just here to rob you. So RUN. Tmg is great though! I had nothing but great experiences with tmg.