This place is robbing people and shell customers, this fk place is advertised the 87 gas at5.49 but charging at the pump w cash paid at $5.79 why bcs of car wash , I don't need car wash and there was no car wash advertised based on the price , it's a bad place to put gas hope the shell corp close this fk place bcs literally they are stealing $$$$ from people god I hope this place closes soon .fk this place read more

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I've never been inside here but started coming here on the regular because it's the most affordable Shell station I've found in my area. The pumps are also newer and I've never had issues with them not working. I came here for the first time at night a couple of nights ago and loved how it was well lit and felt safe. I use their Fuel Rewards program as well as the T-mobile Tuesday discount for extra savings. read more

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I was at the Shell station on 17660 Burbank Blvd in Encino Ca today and was not only charged for gasoline wrong (I was due an additional $.30 with a car wash)but I was charged $11 for a car wash last week (that I couldn't use until today)and the code wouldn't work!! The expiration date was 6/19!!! In order to wash my car, I used today's code, which worked. The attendant told me that I probably couldn't see and put the number in wrong - I put the correct number in three times and it said "number not authorized"! He told me (very RUDELY) that I had to talk to the manager. The "manager" told me that I don't know how to read a receipt. He refused to help me...he kept trying to say that I was stupid AND he kept telling me that I didn't get regular gas (which I did and my receipt shows that) and that where it showed my gallon total was the price per gallon. In other words, he was trying to gaslight me all around. When he screamed at me, called me names and threatened me, I got out and he came with me and threw my receipts at me and screamed at me to call the gas station phone number (which I did and it was the attendant inside answering! Todat, I was verbally assaulted at a gas station representing Shell. I have been a rewards member for so many years that I can't count. So, I only asked for a car wash code to cover the bad one and the $1.67 discount that I deserved for the car wash! I have been attacked for that small amount!!!! However, if they STEAL $1.67 or the $11 from most customers, they are making a fortune via obvious overcharging! read more

very rude attendant. shell station in Tarzana closed and now is another oil co. so went to the closest Shell near me. I used to get discount with my cigarettes and sodas. Now I don't and the attendant does not know why. Can't even get the manager read more

Only use this place as your LAST RESORT. Today, I went to this location and dealt with a rude attendant who was clearly on his phone as he had his AirPods in. Because of this, he prepaid the wrong gas pump and tried to pin his mistake on me saying I gave him the wrong pump number. I asked him to remedy the situation by moving the money I gave him to the pump I was parked at and he refused. I asked him to call his manager and he refused until I called the police. His tune immediately changed after that and the manager quickly appeared within minutes. The manager allowed me to look at the cameras and sure enough I said the correct number. They both tried to play it off but the damage had been done. 30 minutes of my time was wasted due to the ATTENDANT'S MISTAKE AND LACK OF CARE! Ridiculous! Take out your AirPods and you will be able to hear customers correctly. read more

Pretty cheap gas compared to most. My dad used to take us here a lot and I've come thru many a car wash here. I thought I would do a quickie on my lunch break but this is not a quickie. Gosh does no one work in LA??! Midday and this line is long as heck. Each car is taking like 10 min! Still waiting for the $9 car wash. Price of a wash ranges from $7-9. read more

White Oak Shell - Hurry TF up - Gas Stations Near Me - Encino, California

Gas pump 10. Never fill up on gas pump 10. Better yet, just don't fill up here. Ridiculously unsafe! FOUR TIMES the stop mechanism has failed and has overflown on my hands and clothes. Should've learned after the first 3 times not to use that pump, but the station was packed and I decided to give it another go. Every other pump has worked fine on my cars except gas pump 10. I've notified the attendant multiple times already, with a bandaid of a fix being implemented to pour sawdust over the spilled gas on the floor. But I guess for the hoards of money they make from this cash piling business, fixing a KNOWN defective pump that could seriously cause harm isn't worth it. read more

Awful service. I started putting gas in my car then when I started to walk away to let my dog piss on the side of the station instead of where people put gas at their car and I was told I wasn't able to while it was 10 steps away. F you guys read more

I would give this gas station zero stars. The Indian male working at the gas station extremely rude. I will never buy gas here again. They treat customers like garbage. I have never been treated so poorly at a gas station. read more

I had two bad experiences here and will not be going back. The first one was when I went for gas and needed to use the restroom. It's a tiny little closet of a bathroom that was filthy, full of storage, and had no toilet paper, paper towels or seat covers! The second time was when I went there to use their car vacuums. I had a lot of stuff in my car so I pulled up on one side of the vacuums and started to clean my car out so that I could vacuum it. After about 10/15 minutes, an employee came out and started yelling at me that I was parked there for too long without using the vacuum, even though there was an open parking spot on the other side of the vacuums! I told him I had to clean my car out before I could start vacuuming but he just kept yelling and threatened to call his manager! I laughed and told him to go ahead and call his manager and tell him I'm never coming back. read more

Of course there is not too much to say about a gas station, however, I am reviewing White Oak Shell because it has several advantageous characteristics. First of all, this gas station is right off the 405 freeway exit at White Oak. This makes it so convenient. The other advantage is that the prices are extremely competitive as a whole. Generally speaking they are one of the least expensive gas stations in the area, this week they are the least expensive, this coupled with the convenient location makes it worth noting. Hope this helps those of us who are in a hurry but don't want to pay more for the convenience. read more

I parked at this gas station and Freddy ran to my window and almost broke my window stating that the parking is for employees only, but there was no employee parking signed WFT so he decided to block my car and refused to move his car. There was no sign stating that this parking space was for employees only. read more

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This is a gas station that dispenses Shell-branded gasoline. It's pretty straightforward. However, the reason why I'm writing this review is that It appears there was a very large and intense fire at this gas station a few months ago. Do you know how I know? Half of the columns and ceiling are charred to a crisp. Every time I fill up my tank here I just look and think and wonder why the owner feels this is a good look. I understand paint is expensive but dang is this a good business decision? Why leave this damage here for months? Yes, at least half a year if not longer. Who is this owner/manager that literally does not give a fuck. I want to meet this person and try to understaaaaaaaaaand. read more

White Oak Shell - why? - Gas Stations Near Me - Encino, California

I live in this area and it's very convenient for me to use this station, I have a rewards card, the seller named Lal, he deceives me more than once! once he claimed that on Sunday the rewards card does not work, the next time he simply did not use my card by canceling the transaction and claimed that there was no discount on gas, I asked him to do the action again and my card gave a discount, but today this is already the third once he swiped the card but gasoline was filled at a price without a discount! this man is not able to work he constantly deceives customers! his name is Lal read more

White Oak Shell - Gas Stations Near Me - Encino, California

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Zero stars Had to buy something to use the filthy bathroom that had no seat covers , no soap, no paper towels, and smelled. While trying to enjoy the $2.79 good and plenty from my needed purchase, I almost broke a tooth because the good and plenty was 3 months expired. read more

Terrible and rude! Bought gas and carwash. They didnt honor discount and told me car wash broken, return next day and they honor it 20c/ gallon which adds up! I did and Lal was rude and unhelpful. Disgusting treatment to a loyal customer. I wont be back. Car wash sucks too...doesnt even dry properly and expensive! read more

tried to use the bathroom after i bought gas and they asked for a receipt i showed him i bought gas and he said the bathroom was out or order this is bullshit dont go here read more

Got charged $100 on my card when I only got $50.87 of gas.. never coming back to this gas station! Stay away they are scamming!!!

Gas price CASH VS CREDIT we're different. When you pay cash is cheaper but the Indian staff said "it doesn't matter same amount" I told him he is putting wrong advertisements read more

I have been filling up gas at this gas station for the last 5 years. The car wash is always inconsistent. I had a problem I paid for a supreme wash had to go back inside for a new code I went back inside now the line was longer and I was given a new number but this time as I was driving through I noticed a difference sequence and realized he had given me the code for an express wash which is several dollars cheaper and my car was still all wet when I drove out when the light turned green... so after the car wash, I went back inside to mention it to him and to tell him the dryer did not dry my car. Well he said I'm the first person today to complain you must've driven out too fast... then all of a sudden a customer comes in right behind me the car after me complaining of the same thing and then the same Indian man with the glasses he starts to call me a liar, very rude. I will never step foot in this gas station ever again it was very convenient but I don't need to be abused like that!BEWARE!! read more

Got a lot better than how they used to be. Haven't been in the station for a long time and the last time I was there was very good. Prices were reasonable and service was fast. No attitude at all. Might be starting to come back here again now that they really improve their service. It is on my way to work in due to past negative experiences I stopped coming here. Based on the last visit I can recommend it. read more

Authorize my card twice for over $100 and been on hold for a week and I was not even able to get gas because it declined the transaction

Dishonest! The owner/manager of this place is dishonest. Bought gas and carwash, and it charged me for the most expensive carwash without asking me. I confronted the man working there, and he blamed it on me. read more

The pumps work! Ever pump gas and it locks up every ten seconds? Not here. Good people, no hassles. I recommend it over the Get Upside fair. read more

I updated my review because I found this place renewed also the new attendant is great.

Been going here for years, as I live close by and I have never had any issues prior to today. There were serval stations open when I arrived so I was taking my time before getting out to pump gas. Mind you I have also recently injured my back and neck so a movement that would normally take me a minute or two took me five this time. Just as I was about to pay I was rudely interrupted by an employee telling me I had been there too long. Not true at all. They just wanted me to move to make room for a bigger car but that was not the correct approach. I ended up leaving and went to Mobile across the street instead. I'm very unhappy by this, especially since I've been going there for years. I don't think I'll be back until you work on customer service. read more

the restroom are dirty, there was blood all over the toilet and they had roaches too.

As the name implies, this Shell is right off the White Oak exit on the 101. Incredibly convenient to stop by and get some, shockingly, well-priced gas.. especially now that they're doing the additional 10 cents off when you get a car wash! Location is clean and open, few creepy people hanging around and right next to a Trader Joe's so you can go grab some yummy snacks and get back on the road. read more

Hello everybody, That's my gas station, I meant whenever I want to put gas I come here, because it's cheap, I never had a problem before, until today I realized that the customer service it's even cheaper then the gas itself :( Long story short, I bought a car wash, and the machine was down for some raison, it wasn't a big deal at all, when I went inside the store to understand what's going on, and to ask for refund, the cashier was very rude, giving me attitude, he told me that it was my fault, he even insinuated that I was blind !!!! Because I didn't see the small notice that they put ( car wash out of service ), Really that's the way how you treat your customer? Even if it was my fault, because I didn't read the notice about the car wash, that's allow you to treat your customer like a shit, with no respect? I told him that I am going to complain, so I asked for his name, he said : yeah go complain and I don't have a name !!!!! I was trying to call the number ( gas station ) .: 1-818- 705-7311 several time to report the issue but no answer, anyways I give up ... Be aware guys of the cashiers, they have poor customer service unfortunately. read more

The gas price is very reasonable comparing to most gas stations in the valley. Also you get 20 cent off a gallon if you go to car wash. But the car wash takes forever. It's too slow. You will have to wait long time in the line for the car wash. You are lucky if there's no one line the line. I think should probably update the car wash. read more

White Oak Shell - Gas Stations Near Me - Encino, California

I just paid $10 for the car wash here and after I went through my car was still dirty any other time I have had this problem at any other car wash usually they send you through a second time or refund your money. Not here not only did he refuse to let me go through the car wash but then when he said where is your car? I said right out here would you like to go look at it? He made it seem like he was coming to look and then when I walked outside closed the door in my face completely rude. I paid for the "best" car wash they have and my car is not clean and it wasn't even that dirty to begin with. His blatant rudeness and disrespect was completely uncalled for I wasn't being nasty in any way I just wanted a clean car considering I paid for the highest level of a car wash which I don't think is to much to ask. I was told if I wanted to pay again I could like what??? If I wanted to spend $20 on a car wash I could have gotten it hand washed and no spots would have been missed but it looks like I will have to do it myself now and I'm out $10. read more

I've been using this Oak Shell for 45 years and they have real honesty in their transactions and are very friendly. I brought my car in to be serviced after being told by my local Lexus dealer I need over $5000 in repairs. They examined the car and forget about everything is ok and let's look at it again 20,000 miles. Real integrity and really good automotive care. services .Lexus service has lost a 30 year customer . read more

This place has one of the lowest gas prices in the area and if you buy car wash you will even get lower prices. I don't know why some ppl have given this place a bad review, but after coming here for 8 years, I have nothing bad to say about it. read more

White Oak Shell - Gas Stations Near Me - Encino, California

The gasoline here is always fresh and delicious. Also the car wash is a nice five minute vacation from the world and it does a fine job!

The attendant was so helpful! He took my card inside to help me pay for the car wash and brought it back out to me because you can't pay at the wash itself, you have to pay inside. I didn't have to get out of line or anything! Thanks so much for your help! Great customer service! I appreciate it! read more

Stop!! If you are thinking about using the car wash here just don't do it! First of all it is the slowest car wash ever, if there is a line, forget about it, you are there for a half hour stuck. Worse that that, is the damage it did to my hood, of my truck I just bought 1 week prior. See picture. Of course I can't prove it was their car wash, and I am sure they have some lame sign saying they aren't responsible. All I know is that damage was not there before I went into that damn car wash. I should've trusted my instincts, which were F this car wash. read more

White Oak Shell - Scratches on my hood from this janky ass car wash. Oh and wasn't it supposed to be spot free?? - Gas Stations Near Me - Encino, California

Been going to this gas station for awhile now and had no issues until I tried the car wash. Don't do it, such a scam. I went in and the car wash put soap on my car and stopped working, after waiting a few min I drove out and went to the teller and explained the situation and got no help or reimbursement. read more

CAUTION: DO NOT USE THE DRIVE-THROUGH CAR WASH! It left two deep scratches and HUNDREDS of small scratches on my new car. I am going to have to file a claim with my insurance company. How is this car wash allowed to stay open? read more

This is my go to for gas!! The prices are always lower than any other gas station around and its shell! They have a drive thru car wash which is good if you need a quick wash! i love how the have kinder chocolates!! The guys working are polite and friendly. What more could i ask for? ;) read more

Expensive gas, crappy carwash that never works properly and constantly malfunctions and even more horrible customer service. The guy in the gas station is absolutely horrible. He yells at you saying carwash malfunction is customers fault. It's always the customers fault according to him although the car wash will just shut off on it's own or not complete the cycle u pay for and they refuse to return your money. Much better hand carwash at gas station down the street!! read more