I had my wisdom teeth extracted in September 2025. The procedure itself went very well -- Dr. Kim…read morewas excellent and had one of the best bedside manners I've experienced. I felt comfortable throughout the process and was really happy with the care I received. Before the procedure, I was quoted my copay and paid the full amount upfront, totaling $640. About a month later, I received a bill for $2,340 for the same procedure, and none of the payment I had already made was reflected. After calling the billing department, I found out the issue was caused by an insurance filing error on their end. They submitted the claim only to my secondary insurance instead of processing it through my primary insurance first and then the secondary, as they were supposed to. I had already provided all of my insurance information before the procedure, but I provided it again and was told the issue would be corrected. Unfortunately, it has now been 8 months since the procedure and this still has not been resolved. I checked with my primary insurance and found out Aspen Dental finally submitted the claim to them in March 2026 -- six months after my procedure. However, they still have not submitted the claim to my secondary insurance as of today. I genuinely cannot think of any reasonable explanation for why it would take this many months to properly submit an insurance claim, especially when all information was provided in advance and again afterward upon request. At this point, it honestly feels like an attempt to push responsibility for a bill onto me that should have been processed correctly through insurance many months ago and after I had already paid my quoted portion upfront. While I truly appreciated Dr. Kim and the clinical care I received, the billing and insurance handling experience has been incredibly frustrating, stressful, and disappointing.

The staff was exceptional. The attending professionals made sure my partials had a precise fit…read more That was first visit. Next visit I left with a secured fit and a great smile

Dr. Weng is the most caring and honest dentist I have ever in my 77 years (started when I was 6…read moreyears old, thanks mom and dad) had the pleasure of taking care of my dental issues. He will explain every step of the procedure he is going to perform and will take his time to make sure you are comfortable and relaxed. He is a perfectionist! I am so happy to have him for my dentist!!!! Thank you, Dr. Weng!

If you are seeking quality care, friendly & relatable staff, impeccable chair-side service, and a…read moreteam that is passionate about their practice and their people then this is the dental team for you! I found Dental Designs of Maryland (White Marsh Location) on Google and I am kicking myself that I haven't been here sooner! For context, I had a pretty gnarly dental experience that kept me away for two years (for shame, I know. Don't judge me), so I had a lot of trepidation going back after so long and after such a terrible experience. From the moment I walked through the door and was greeted by the biggest, brightest smiles, I knew I was in the right place. This office exudes warmth, inclusivity, and care. I was immediately taken into the back (I pre-filled my forms, so no wait time at all), given a tour of the office, and was informed every single step of the way to help me set expectations. Not only was Dr. Santos extremely knowledgable but her and her team were also kind and informative - I knew what was going to happen, what was happening, and what next steps would be each step of the way. I've already convinced my husband to make an appointment too! I have a long journey ahead (wisdom teeth removal, braces, and cleanings) and I couldn't feel more at home with this practice. I trust them completely to take great care of me on this journey to reinvent my smile! I'd give them 100 stars if I could!

First and foremost, I would like to thank Clear Choice for giving me the opportunity to get my…read moreconfidence back. The entire process was, from beginning to end, was above outstanding. I want to thank the following personnel for their professionalism and great customer service: Jen (PEC) - Who explained the entire process with ease Dr. Cho - Who gave me a detailed explanation of the procedure Dr. Rami - Who performed the initial procedure and was available until the last appointment Beth (Front Desk) - Who was, always, available to answers questions Keekee, Ciara, Laura and, Maria (Assistants) - Who were dedicated to giving me the best implants that I couldn't imagine I would like to say, as a USAF Veteran of the Armed Forces, who worked in Medical Treatment Facilities throughout his career, I can say that Clear Choice and their staff are phenomenal. They made me feel welcomed at each and every appointment. Once again, I'm very honored to have been a part of this enormous experience. I would recommend them to anyone who's looking for a "New Smile". Thanks again, Julius Bee Proud Patient of Clear Choice

I had the unfortunate pleasure of having an horrendous customer service experience with Chen &…read moreAssociates and particularly with Chennel Walters their Insurance Coordinator. I had an appointment scheduled for February 6th at 2025 at 8:20 in the morning. I woke up at 7:20am to find a text from Chen and Associates informing me that my appointment would need to be cancelled due to inclement weather causing icing. There was no serious storm just light rain in the forecast and it had been warm and mild the whole week. However, I did not think much of it and happily rescheduled for the following Monday. Unfortunately I developed an ear infection on Sunday and needed to make a urgent care visit for Monday morning. I informed Chen and Associates on Sunday at 4:00pm that I would need to cancel, significantly more notice then they gave me for my prior appointment, which they confirmed. On Thursday morning of that week I received a $50 dollar charge for a missed appointment. I was not pleased about this charge and demanded it be removed and inquired why there was no policy for a $50 credit for patients if Chen and Associates needs to cancel as that would only seem fair. They removed the charge and apologized which I would have been happy to leave it at. However Chennel Walters decided it was their mission to justify charging clients for missed appointments and not having a credit if Chen and Associates cancels. They eloquently, explained that the office had to control for "thoughtless" , they never asked me why I was canceling, cancellations from patients and that Chen and Associates would only cancel for a real reason like inclement weather which she likened to a medical emergency. She also explained that they would never try to overcharge "loyal" clients. I pointed out that the weather that day was not particularly inclement and their reason for cancelling may have also been thoughtless saying: "The inclement weather? It didn't even get below freezing temps at any point below Thursday morning and it was above freezing several hours before my appointment. In fact I'm fairly certain it was raining which Additionally it had been gorgeous all week leading up to the day. But I didn't see the need to assume the worst, I suggest the doctor do the same for people who need to "thoughtlessly" cancel appointments." Obviously left a sentence incomplete, I was at work while trying to respond to Chennel Walters lovely correspondence and made a mistake. However, I think anyone reading this could see that I was pointing out that the weather conditions made improbable justifying a cancellation on their end unlikely. Chennel snarkily informed me she couldn't respond to my statement because it was incomplete before then responding to the statement she said she couldn't respond to by saying that I didn't know the weather where all their staff lived. It was above freezing through the entire state on February 6th and had been in the high to mid 40s the entire week leading up to the appointment. Needless to say I will no longer be a patient at Chen and Associates despite being a "loyal" patient prior. I would highly recommend they use this as a learning moment for Chennel and reconsider if they are the kind of person who should be interacting with clients.

I am a 78 yo woman who cannot afford dental care, Medicare doesn't cover it. I have dentures and a…read moretooth fell out. I went Maryland Dental Care to have the tooth cemented back in. A grumpy dentist informed me that it may not work, then took the denture and tooth that I had saved, let me sit for an hour for it to dry, then returned it to me in a bag. One day later, tooth fell out. I wad charged $410 and when I complained, it was reduced to $302. Is this a rip off or what. Do think about this next time you need dental care. This dentist was only interested in the bottom dollar and thought I would be interested in new dentures from his dental service. Seniors beware of this dental service only out for $$$. Old ladies especially be aware.

Canceled appointment without notice in the office. Last visit wasn't even seen by dentist, just…read morehygienist.

I'm stunned by the 1-star review that reflects nothing of what I experienced. The doctor and his…read morestaff are highly professional. Dr. Joseph worked an implant I'd been told had too little bone (he showed me exactly how much bone) and he saved me money referencing me back to my general dentist on another procedure rather than take the money and run. I am returning years later for a second opinion on a possible tooth replacement. While Dr. Joseph is clearly confident--with the skill to back it--he is also friendly, straightforward, and considerate of a patient's concerns. He is not cheap (or extravagant), but if I want a tough job done right, he's the guy.

Referred to Dr Joseph for bone graph work by another denist, within 10-minutes of meeting he was…read morethrowing me out of his office and calling the police. This whole unfortunate encounter was caused by my spontaneous reaction when he jabbed me in the gum. I'm no whimp, but after him jabbed me in the gum I reacted by pulling my head away and saying; "Ouch, what the f@ck?" He asked me to leave and when I questioned the reason for his strange behavior he kept saying; "leave the practice" "I'm calling the police". I've dealt with his alpha-personality type before, while acting nice if you do not allow them to dominate you then they become threatened and want to excert their assumed authority even more. I started taking a video towards the end of this bizarre encounter and you can see that he even tries to involve one of his patients sitting in the waiting room. Found on Youtube [/shorts/pdWLZ2Rsj7g] In my opinion, this is one Unprofessional who needs to see a professional. Greg O - March 01, 2023

Great staff , clean office , very friendly The Dr was very…read moregentle and Ms Wallace , the office manager was very helpful at addressing my need . I go there every 6 months for my cleaning and Nicole is the best hygienist ever .

So I really can't say enough good aspects of this practice, but I will try. I accidentally broke a…read moremolar biting into a piece of popcorn. I immediately called my regular dentist of over 45 years. Unfortunately for me he is in a new practice and they don't take our insurance. He did see me however & I paid cash so I knew what I needed done to fix the tooth. I came home and started calling the dentist he recommended to confirm they accept my insurance. None did. I finally found White marsh dental & Dr. Kelmenson. I arrived at the office early to fill out any additional paperwork and was promptly greeted & checked in. I quickly went back to get X-rays done and then into a chair. The dentist reviewed the X-rays and said it could be fixed with a new filling but it will likely need a root canal since it is broke just at the gum line. I explained to Dr Kelmenson I don't do well with needles especially coming towards my face/mouth. He said I could get nitrous oxide to help relax me. I just had to pay out of pocket for the nitrous. Ok, I was fine with that. He put the mask on me and take a few deep breath's and he was able to get the novocaine injection done and move right into fixing my tooth. He explained everything he was doing and respected me being a medical professional so he could explain things in medical terms and I understand. Excellent bedside manner. I am definitely going back for my 6 month cleaning and as tough as it is to find a good dentist.... I have found 2 Dr Kelmenson here and my previous dentist. Overall I would recommend this practice4/5 I'm only taking a star off because it's hard to get an appointment. I am used to having a few Saturday hours but this office doesn't.

Sad,sad place. If u need a great dental experience, try Dr. SURESH Pattanashetti in Towson. I…read more guarantee u will never go elsewhere again. My sister comes from. Florida just to see Dr P.

Dr. Muths started out to be a great dentist, however; over recent years, he CALLS OUT and cancels…read morevery important visits. I've had my braces in over 5 years and I'm so tired of this long wait to get the top one's off. I was able to get the lower ones off & now my teeth are shifting. Just great!!!! I've lost so much time at jobs due to cancel and rescheduling . Just recent story My husband received a call in the middle of the week from the office to confirm a Saturday appt. When he told me this I knew it was going to be canceled. Yup, Sat morning, they called and canceled. Well, now my husband is walking around with temporary wear once again. It is very rare and difficult for my husband to take off for an appt due to work or our daughters game functions. This is NOT acceptable. I'm so done with this dentist!!!! His ass need to RETIRE LIKE YESTERDAY & stop robbing people!

Review for Nuvia Dental Implants**Located in Whitemarsh Maryland…read more In my recent experience with Nuvia Dental Implants, I ran into several issues that really impacted my impression of their service. Initially, there was a significant communication gap that led to my procedure date being canceled, and the financing company tried to charge me before any work was actually done. After I got my physical done, I reached out to Jack, the coordinator, to see if he could reschedule me. Unfortunately, he never responded at all, which I found to be very unprofessional. It felt like he just disappeared once there was a complication. To add to that, Jack had originally hyped up that he'd secure me a discount. But when I did my own research, it turned out that his "discount" wasn't much of a deal at all. Other providers were offering the same procedure for about $38,000, while he claimed their price was $50,000 and that he was giving me a "discount" at $39,000. Overall, while Nuvia may have solid technology, the lack of professionalism and transparency, especially from Jack, was a real downside in my experience.

I can't even begin to put into words about nuvia dental i could write a whole book about how…read morehorrible this place is and was. From day one on febuary 27 2024 until today 5 sets of teeth and they are still not right. I was told i would get a partial refund due to going through all that i have went through and they lied the managment is a joke i will post pictures of all the tag they gave me and told me that im a complanier and i will never be happy we'll I'll leave the pictures down below and still my teeth are not done they haven't even reached out my teeth have holes in them they didn't fill in and other issues. If you need arches DO NOT GO HERE. I PROMISE YOU WILL REGRET IT. 2years of huge bad teeth and so much pain and even scared my face due to an infection in my mouth arms they don't even care. They're all about money

Cleaning service is quite good. The hygienists do a great job. Dr. Shih is competent and…read morefriendly. My main problem is waiting. Once called, my kid has to wait around half an hour before the hygienists get started. That is way too long! The next issue is cancellation. If you need to change your appointment, you may add MONTHS to your appointment.

I have been taking my son to Dr. Shih for since he was a toddler. For the past couple of visits or…read moreso, the lady at the front desk, named Lisa has been completely rude to us, both on the phone and when we arrive at the office. I think she might hate her job! Well today was the last straw with her attitude towards us. I called to make an appointment for my son and her attitude and condescending tone on the phone were completely unacceptable. I honestly have never been spoken to by a receptionist in any office, like I was today by Lisa. We did like Dr. Shih and appreciated the work she has done with my son, but unfortunately if she employs people like Lisa at the front desk, (which is usually where you would want your most friendly, welcoming employees), we cannot continue to come there anymore. We have decided to move on to another dentist...whom I called and spoke to the nicest, sweetest welcoming and accommodating lady. today! First impressions should be the best impressions!!