This is the second time I've gone to Aspen Dental Dundalk! I can't say enough about the friendly,…read morecaring and professional people who work there! I am usually scared to death of dentists, but the staff at this location take all of that fear away! They offered me the ability to finance the work I need done! Thank you to everyone from the front desk to the young lady that helped me with the loan!! C McMillan 9/29/2026

I had my wisdom teeth extracted in September 2025. The procedure itself went very well -- Dr. Kim…read morewas excellent and had one of the best bedside manners I've experienced. I felt comfortable throughout the process and was really happy with the care I received. Before the procedure, I was quoted my copay and paid the full amount upfront, totaling $640. About a month later, I received a bill for $2,340 for the same procedure, and none of the payment I had already made was reflected. After calling the billing department, I found out the issue was caused by an insurance filing error on their end. They submitted the claim only to my secondary insurance instead of processing it through my primary insurance first and then the secondary, as they were supposed to. I had already provided all of my insurance information before the procedure, but I provided it again and was told the issue would be corrected. Unfortunately, it has now been 8 months since the procedure and this still has not been resolved. I checked with my primary insurance and found out Aspen Dental finally submitted the claim to them in March 2026 -- six months after my procedure. However, they still have not submitted the claim to my secondary insurance as of today. I genuinely cannot think of any reasonable explanation for why it would take this many months to properly submit an insurance claim, especially when all information was provided in advance and again afterward upon request. At this point, it honestly feels like an attempt to push responsibility for a bill onto me that should have been processed correctly through insurance many months ago and after I had already paid my quoted portion upfront. While I truly appreciated Dr. Kim and the clinical care I received, the billing and insurance handling experience has been incredibly frustrating, stressful, and disappointing.

Dr. Weng is the most caring and honest dentist I have ever in my 77 years (started when I was 6…read moreyears old, thanks mom and dad) had the pleasure of taking care of my dental issues. He will explain every step of the procedure he is going to perform and will take his time to make sure you are comfortable and relaxed. He is a perfectionist! I am so happy to have him for my dentist!!!! Thank you, Dr. Weng!

So far, I'm impressed! After moving to Baltimore, I needed a new dentist. My search narrowed it…read moredown to 2 and one couldn't see me for months and then wouldn't answer the phone. Dental Designs it is, and I think I chose wisely. The staff was so pleasant when I arrived. I even got a quick tour, which included a peep at their 'molar making machine'. No that's not what it's called, but I don't remember its technical name. It's like a Dental 3D printing machine that makes teeth (an easy description, but in a nutshell). Can you believe that?! Crazy. Dr. Dezwirek and the whole team were on point. Of course, as a new patient I had to take Xrays. When Dr. Dez examined me he had already reviewed my XRays. And when Cindy cleaned my teeth I realized she too had reviewed my XRays. They were all on it. What's that saying, you never get a second chance to leave a first impression; they left a good one.

First and foremost, I would like to thank Clear Choice for giving me the opportunity to get my…read moreconfidence back. The entire process was, from beginning to end, was above outstanding. I want to thank the following personnel for their professionalism and great customer service: Jen (PEC) - Who explained the entire process with ease Dr. Cho - Who gave me a detailed explanation of the procedure Dr. Rami - Who performed the initial procedure and was available until the last appointment Beth (Front Desk) - Who was, always, available to answers questions Keekee, Ciara, Laura and, Maria (Assistants) - Who were dedicated to giving me the best implants that I couldn't imagine I would like to say, as a USAF Veteran of the Armed Forces, who worked in Medical Treatment Facilities throughout his career, I can say that Clear Choice and their staff are phenomenal. They made me feel welcomed at each and every appointment. Once again, I'm very honored to have been a part of this enormous experience. I would recommend them to anyone who's looking for a "New Smile". Thanks again, Julius Bee Proud Patient of Clear Choice

I had the unfortunate pleasure of having an horrendous customer service experience with Chen &…read moreAssociates and particularly with Chennel Walters their Insurance Coordinator. I had an appointment scheduled for February 6th at 2025 at 8:20 in the morning. I woke up at 7:20am to find a text from Chen and Associates informing me that my appointment would need to be cancelled due to inclement weather causing icing. There was no serious storm just light rain in the forecast and it had been warm and mild the whole week. However, I did not think much of it and happily rescheduled for the following Monday. Unfortunately I developed an ear infection on Sunday and needed to make a urgent care visit for Monday morning. I informed Chen and Associates on Sunday at 4:00pm that I would need to cancel, significantly more notice then they gave me for my prior appointment, which they confirmed. On Thursday morning of that week I received a $50 dollar charge for a missed appointment. I was not pleased about this charge and demanded it be removed and inquired why there was no policy for a $50 credit for patients if Chen and Associates needs to cancel as that would only seem fair. They removed the charge and apologized which I would have been happy to leave it at. However Chennel Walters decided it was their mission to justify charging clients for missed appointments and not having a credit if Chen and Associates cancels. They eloquently, explained that the office had to control for "thoughtless" , they never asked me why I was canceling, cancellations from patients and that Chen and Associates would only cancel for a real reason like inclement weather which she likened to a medical emergency. She also explained that they would never try to overcharge "loyal" clients. I pointed out that the weather that day was not particularly inclement and their reason for cancelling may have also been thoughtless saying: "The inclement weather? It didn't even get below freezing temps at any point below Thursday morning and it was above freezing several hours before my appointment. In fact I'm fairly certain it was raining which Additionally it had been gorgeous all week leading up to the day. But I didn't see the need to assume the worst, I suggest the doctor do the same for people who need to "thoughtlessly" cancel appointments." Obviously left a sentence incomplete, I was at work while trying to respond to Chennel Walters lovely correspondence and made a mistake. However, I think anyone reading this could see that I was pointing out that the weather conditions made improbable justifying a cancellation on their end unlikely. Chennel snarkily informed me she couldn't respond to my statement because it was incomplete before then responding to the statement she said she couldn't respond to by saying that I didn't know the weather where all their staff lived. It was above freezing through the entire state on February 6th and had been in the high to mid 40s the entire week leading up to the appointment. Needless to say I will no longer be a patient at Chen and Associates despite being a "loyal" patient prior. I would highly recommend they use this as a learning moment for Chennel and reconsider if they are the kind of person who should be interacting with clients.

I am a 78 yo woman who cannot afford dental care, Medicare doesn't cover it. I have dentures and a…read moretooth fell out. I went Maryland Dental Care to have the tooth cemented back in. A grumpy dentist informed me that it may not work, then took the denture and tooth that I had saved, let me sit for an hour for it to dry, then returned it to me in a bag. One day later, tooth fell out. I wad charged $410 and when I complained, it was reduced to $302. Is this a rip off or what. Do think about this next time you need dental care. This dentist was only interested in the bottom dollar and thought I would be interested in new dentures from his dental service. Seniors beware of this dental service only out for $$$. Old ladies especially be aware.

Canceled appointment without notice in the office. Last visit wasn't even seen by dentist, just…read morehygienist.

I'm stunned by the 1-star review that reflects nothing of what I experienced. The doctor and his…read morestaff are highly professional. Dr. Joseph worked an implant I'd been told had too little bone (he showed me exactly how much bone) and he saved me money referencing me back to my general dentist on another procedure rather than take the money and run. I am returning years later for a second opinion on a possible tooth replacement. While Dr. Joseph is clearly confident--with the skill to back it--he is also friendly, straightforward, and considerate of a patient's concerns. He is not cheap (or extravagant), but if I want a tough job done right, he's the guy.

Referred to Dr Joseph for bone graph work by another denist, within 10-minutes of meeting he was…read morethrowing me out of his office and calling the police. This whole unfortunate encounter was caused by my spontaneous reaction when he jabbed me in the gum. I'm no whimp, but after him jabbed me in the gum I reacted by pulling my head away and saying; "Ouch, what the f@ck?" He asked me to leave and when I questioned the reason for his strange behavior he kept saying; "leave the practice" "I'm calling the police". I've dealt with his alpha-personality type before, while acting nice if you do not allow them to dominate you then they become threatened and want to excert their assumed authority even more. I started taking a video towards the end of this bizarre encounter and you can see that he even tries to involve one of his patients sitting in the waiting room. Found on Youtube [/shorts/pdWLZ2Rsj7g] In my opinion, this is one Unprofessional who needs to see a professional. Greg O - March 01, 2023

Great staff , clean office , very friendly The Dr was very…read moregentle and Ms Wallace , the office manager was very helpful at addressing my need . I go there every 6 months for my cleaning and Nicole is the best hygienist ever .

So I really can't say enough good aspects of this practice, but I will try. I accidentally broke a…read moremolar biting into a piece of popcorn. I immediately called my regular dentist of over 45 years. Unfortunately for me he is in a new practice and they don't take our insurance. He did see me however & I paid cash so I knew what I needed done to fix the tooth. I came home and started calling the dentist he recommended to confirm they accept my insurance. None did. I finally found White marsh dental & Dr. Kelmenson. I arrived at the office early to fill out any additional paperwork and was promptly greeted & checked in. I quickly went back to get X-rays done and then into a chair. The dentist reviewed the X-rays and said it could be fixed with a new filling but it will likely need a root canal since it is broke just at the gum line. I explained to Dr Kelmenson I don't do well with needles especially coming towards my face/mouth. He said I could get nitrous oxide to help relax me. I just had to pay out of pocket for the nitrous. Ok, I was fine with that. He put the mask on me and take a few deep breath's and he was able to get the novocaine injection done and move right into fixing my tooth. He explained everything he was doing and respected me being a medical professional so he could explain things in medical terms and I understand. Excellent bedside manner. I am definitely going back for my 6 month cleaning and as tough as it is to find a good dentist.... I have found 2 Dr Kelmenson here and my previous dentist. Overall I would recommend this practice4/5 I'm only taking a star off because it's hard to get an appointment. I am used to having a few Saturday hours but this office doesn't.

Sad,sad place. If u need a great dental experience, try Dr. SURESH Pattanashetti in Towson. I…read more guarantee u will never go elsewhere again. My sister comes from. Florida just to see Dr P.

For cleaning it's good, but if u have an emergency or u need an appointment to see the dentist…read moreforget it or come with a Lunch.

I received my full set at another Nuvia and was not happy with them. They refused to fix them for…read moreme and I ended up transferring to the one at White Marsh. It was the best decision I ever made. The staff at this location is fantastic. I am on year two and I finally received the teeth that I paid $45k for. The minute you walk in the staff is kind and professional. They really make you feel at home I met Dr Pak and we talked about the problems I was having including a chunk of gum that fell off near my one implant. The gums also flaked off within the month of getting them but was told it was "normal". It was not. I also could not floss the top front as the previous Dr at the Chevy Chase office made the top with too much material and literally crushed the bone under my nose installing them so tight you couldn't get floss in. I believe he is no longer there and I hope he isn't practicing any longer. Dr Pak also addressed things that I had no idea could be corrected. It was a relief to discuss the problems and be told they can be fixed. Dr Pak and his knowledgeable assistant Kenya were understanding and could see how messed up these arches were. They listened and worked with me every step of the way and did a complete hard reline which was redoing the gums top and bottom. I was actually dreading when they were to be reinstalled because the other office took 3 hours and many pain shots to get them in due to not measuring correctly. Dr Pak and Kenya took an hour and absolutely no pain whatsoever to give me the teeth I had hoped for from the beginning. Dr Pak and Kenya gave me my happy Smile Reveal two years after I got my teeth! They fit so well they felt like my own teeth. And they look and feel amazing. I also cannot say enough about Johnny the technician in the lab that in my opinion performed a miracle. I went from shotty ill made arches to arches I expected to get from Nuvia at the beginning. He is a master in that lab and I am thankful he redid mine. Nuvia implants are the way to go as you get your permanent teeth 24 hours after they install implants. You can eat anything you can cut with a plastic fork for the 4 months of healing. I had researched different companies and Nuvia won by far. You just have to find the ones that get great reviews. You cannot lose with this location. I am thankful I was able to transfer to this location and work with such wonderful, and knowledgeable professionals. Thank you so much Dr Pak, Kenya, and Johnny for truly showing me how it should have been done from the beginning and giving me a better outcome that I could have dreamed of. I will see you next year!

These people are scammers. I scheduled an initial appointment which you have to secure with an…read moreeighty nine dollar refundable deposit. I went to my scheduled appointment arrived on time if not early and I have yet to get my refundable deposit back. I'\nVe spent at least an hour on the phone with them.Text messaging , emailing them , and all they can tell me is their system is set up weird and it just looks like I was given my refund. I can assure you I have not been given my refund.They do not are not helpful on the phone. Now I have to spend another hour disputing this with my bank going back and forth with emails showing proof it's such a hassle , stay clear of this establishment.

Cleaning service is quite good. The hygienists do a great job. Dr. Shih is competent and…read morefriendly. My main problem is waiting. Once called, my kid has to wait around half an hour before the hygienists get started. That is way too long! The next issue is cancellation. If you need to change your appointment, you may add MONTHS to your appointment.

I have been taking my son to Dr. Shih for since he was a toddler. For the past couple of visits or…read moreso, the lady at the front desk, named Lisa has been completely rude to us, both on the phone and when we arrive at the office. I think she might hate her job! Well today was the last straw with her attitude towards us. I called to make an appointment for my son and her attitude and condescending tone on the phone were completely unacceptable. I honestly have never been spoken to by a receptionist in any office, like I was today by Lisa. We did like Dr. Shih and appreciated the work she has done with my son, but unfortunately if she employs people like Lisa at the front desk, (which is usually where you would want your most friendly, welcoming employees), we cannot continue to come there anymore. We have decided to move on to another dentist...whom I called and spoke to the nicest, sweetest welcoming and accommodating lady. today! First impressions should be the best impressions!!