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    White Marsh Clear Skin Center

    5.0 (1 review)
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    15 years ago

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    Luxmode Aesthetics & Wellness

    Luxmode Aesthetics & Wellness

    4.5(8 reviews)
    3.6 mi

    What we're not going to do is rewrite what happened to make this sound like a scheduling…read moremisunderstanding or a communication issue on my end. That was never the issue. Screenshots attached. I spoke directly with Dr. Hank before traveling from Boston about my follow up and additional treatment so it could be handled during the same visit. I then arrived and found out he was not there. Your office told me he was in training and couldn't get out of it. Dr. Hank later told me he had a plumbing emergency at home. Those are two completely different explanations, and that's exactly why this felt misleading. Dr. Hank's text that "if travel and provider availability are important factors to you" is frankly absurd. Travel and provider availability should be important factors to every patient. That is not some unreasonable or unique concern of mine. Whether a patient is local or flying in, clear communication about who will be available and what to expect is basic professionalism. There are plenty of aesthetic practices that can perform these treatments. That is not the point. This was a follow up related to treatment I had already done with Dr. Hank, which is exactly why I flew in. Trying to reframe this as though I should simply go elsewhere completely misses the issue. As someone who also works in healthcare, I find the nonchalant handling of this especially concerning. Aesthetic practice or not, patients still deserve honesty, continuity, clear communication, and respect for their time. What's most concerning is not that something came up. It's the inconsistent explanations, the dismissive response, and the attempt to minimize a very valid complaint instead of just owning what happened. That's not a misunderstanding. That's poor communication and poor customer service.

    Customer service is 10 out of 10 Dr Hank walked me through…read moremy treatment plan and made me feel very comfortable!!

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    Luxmode Aesthetics & Wellness - Lip Filler

    Lip Filler

    Luxmode Aesthetics & Wellness - Facial balancing with dermal fillers. Upper and lower face botox.

    Facial balancing with dermal fillers. Upper and lower face botox.

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    Blu Beauty Bar Salon

    Blu Beauty Bar Salon

    4.5(11 reviews)
    1.2 mi
    $$
    Budget friendly
    Women-owned & operated

    I found Blu Beauty Bar last year via Groupon .Mrs.Terri did a great job with my natural hair.I…read morewanted something new and she surprised me with a beautiful vibrant red.She was fast and very professional.Recently I ran into a scheduling conflict with my hairstylist.I found a Groupon at $99 for a full sew in I called and booked online at 9:30 am for the next day with Hershey there is a $25 deposit fee.I was there on time but no one else was ..I called & called finally left a voicemail around 9:45ish.10 o clock I noticed the lights were on ( there's not many parking options at this location so I wasn't directly in front) .I walked up & rang the door bell.I was greeted with big smiles from Hershey & Mrs.Terri and unfortunate apologies.We had a brief conversation ,took a few before pics and she took me back to wash my hair.While washing my hair I told Hershey that Mrs.Terri had done a great job on my hair color the prior year.She was happy to hear I came back.FAST FORWARD through wine ,convo and the cable being cut off mid service.3:30ish I was finally finished Hershey took more pics and we met at the reception area where she said I had incurred a $70 fee (Which forfeited her tip because I wasn't aware til after the services were done) she also said that Her & Mrs.Terri had a conversation and she didn't realize that I had already been here (Even though I already told her Terri dyed my hair the prior year) using Groupon the prior year saying "In the small print it says Groupons are only for new customers so we hope to see you again but you can't use Groupon" I told her that I wasn't aware of that policy. Just shy of $200 later this experience left me with a bad taste in my mouth about Blu Beauty Bar.I will be more patient with my stylists as well .I consulted with Groupon on this matter and there actually isn't in policy My hair does look nice that isn't up for dispute.

    Quick service and friendly staff. I went to get a weave taken out and the stylist was very…read moreprofessional and knew to comb my hair before a wash. It's amazing how many stylist don't know how to do this after type 4c hair was braided for over 2 months. The weave prices are moderate at around $200-$250. They have a yelp deal, pay $25 for $40 worth of service. Don't hesitate to make an appointment. CON- the shop smelled like food. It's best to have plug-ins or open the window when customers are in the shop.

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    Blu Beauty Bar Salon
    Blu Beauty Bar Salon
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    White Marsh Clear Skin Center - spas - Updated May 2026

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