Their voice mail box is always full and other than an initial response to my email about hiring them, I never heard back. I would not trust this company based on this and the other reviews. read more

The times we have used White Glove they did a great job cleaning, but the last time they only sent one worker and only addressed part of what we asked. They are not good at returning phone calls or responding to quote requests. I requested a quote last year (2018) and only received a "we received your request" response. I sent in a request for cleaning to them as part of a Mother's Day gift this year and never received a response. I followed up with a voicemail and still haven't heard back a month later. It's a bummer, my wife's "gift" never came. The workers always did a good job, but we have moved onto another local Boone company. read more

Nearly impossible to get in touch with Elizabeth, the owner. The girls do good work, but who ever schedules the cleaning crews should be fired. They rarely show when they are supposed to. I feel bad for the hard working girls who have to put up with angry customers because Elizabeth cannot properly run her business. Also, I ended my services when I found out Elizabeth didn't cover her employees with workers comp. Actually, she doesn't pay taxes on them either. Very shady, and I don't do business with shady people. read more

Over the past couple of years we have had complaints from our guests and I have mentioned a couple of the problems in the past to the owner/manager but the response seems to be one of denial. When I contacted her once last year her response was she would speak to me about it when she returns from out of town. This never happened. This year we have been hammered with complaints. Everything is there in the pantry for the maids, I know because when I go I stock it completely. It seems when the guest gets upset with something the maids don't do then they look around for other things to complain about. We only rent the upstairs of our house which is only one bedroom and one bath so the job should be very easy for anyone. I am sure we will have trouble renting after the remarks made by our last guests. The person we spoke with said she knew they had not made the bed or put out towels. Wow! Why would you even go or say you have been to the house to clean it if you did not make the bed or put out towels. The guests said there was no paper products. I am just assuming no-one went to the house those two times, there is no other reasonable answer. The maids had even put a note on the refrigerator saying the owners had run out of paper products and trash bags. This is just not acceptable. We go to the house regular enough to know how much is there of each. The guests even said they had to look for soap and I leave several fresh bottles of soap there. A few months ago we had a complaint about the house not being cleaned and I have to say they did take ownership of that, they had indeed not been. I am thinking this has been the case lots of times. $72 after each guests and this is what we get. I have always paid this company within 24 hours, I have done my part. The main things a maid service should be responsible for have not been done. I don't know what the future holds for our vacation house but I would not want anyone else to have this kind of experience. After sending them our reviews their response was that they would give us back what they thought we were entitled to and that was $18. I tried to give it back on Paypal but could not figure out how. That is very insulting. You have to be able to trust your maid service to make your house presentable, clean, and take care of at least the basics. Worrying every time someone rents is very difficult. Scheduling is difficult but I did try to work with that by having a back up service. The owner/manager only comes back with how dissatisfied our guests were with other things, such as the lighting in the house. The house has a cathedral ceiling and the lighting is a little shadowy but we have added lots of reading lights and extra lamps. We have tried really hard to work on that but still it only gets brought up when someone is upset about the house not being cleaned. If I showed up at my vacation home and found that I had to search late at night for linens, had no bathroom tissue, soap and no bath towel I would be furious and sit around and nit-pick too! So, what it comes down to is a house that is loved by so many and yet makes some folks upset I got to figure the lighting is only an issue when other things have made you upset. You cannot offer your vacation home to people when you don't know what they are walking into. I think maids are paid a fair enough amount that someone should make sure they are doing the job and if there is a problem, a reason the towels aren't going to be handled, the beds aren't going to be made, the paper products aren't going to be put out, the soap isn't going to be put in the bathroom when needed-well, what are they doing? A year ago I picked up a rug and there was so much dirt under it I was amazed, the response was "no, I know they vacuum the rugs." I guess we overlooked a lot of things in the past and should not have but it has gotten too bad. We asked to take us off the calendar knowing we now have to search for another crew. But at least then we know that the linens won't be done, the paper products won't be put out and there will be dirt under the rugs. So, I guess I better close and start looking again. read more