We were amazed at the quality of work by Dolbier on our old Persian rugs, they came out looking…read morelike new! Derrick Bond, the gentleman who delivered our rugs, could not have been kinder and more helpful. He helped us move all our furniture around until we felt it was in the perfect place. We just can't say enough good things about Dolbier, we highly recommend them to anyone who wants professionally cleaned are rugs. And hope that you get Derrick to be the one who delivers! Great work!

I am filing this complaint against Dolbier Disaster Restoration (DDR ) for reasons that are listed…read morebelow. These events occurred while they were repairing our roof. A large tree limb fell onto our roof. It created holes in the shingles, sheeting and decking. The damages were covered by our home owner's insurance policy. The insurance adjuster allowed for replacing the shingles and sheeting on the entire roof and to repair the damaged decking. DDR was selected to do the repairs, they were provided with the adjusters' scope of damages--replace the entire roof and repair decking. I used the following terms to identify my view of the structure of a roof. Shingles are on top of the roof, sheeting goes between the shingles and the decking, we had two layers of sheeting, felt and titanium, decking are 4x8 sheets of wood that are attached to the rafters. The roof that was struck by the limb and authorized for repairs was one entire side of a gable roof. I happened to climb on to the roof and observed the roofers as they were working.This is what I observed-- 1. Approximately 1/3rd of the roof had been removed. The roofers were in the process of replacing this part of the roof. The balance of the roof was untouched. DDR was authorized by the insurance adjuster and myself to replace the entire roof. They arbitrarily opted to only do 1/3rd of the roof. Why would DDR replace 1/3rd when they were requested and authorized to replace the entire roof ? 2. I observed that the roofers were in the process of laying down felt paper. They were rolling the felt over a large hole. The hole was very noticeable- it was about six inches wide. A visual inspection showed the hole was also in the decking. The titanium was not present. It was very clear that the workers were going to cover the hole and not repair the decking. There were other holes in the roof. They had already covered these holes with the felt paper. There was no material on the roof to repair holes. It seems reasonable to assume that the other holes were not repaired-they were covered with felt. Later I found on the ground the piece of titanium paper that cover the hole, apparently the roofer cut it off and threw it over the side. It has a large tear where that the limb made I have this piece of titanium. I contacted DDR and advised them of this situation. A few days later a different crew arrived. They properly replaced and repaired the entire roof. A frightening thought --Without proper roof repairs, rain would continue to entered our home year after year. We all can envision the consequence of the damages this would have cause to our home. Thank goodness my 78-year-old body gave me the strength to climb onto the roof. I do wonder if this happened to a person unable to climb onto the roof, or assumes the repairing company would do what the insurance company felt necessary to properly repair their roof. Can you imagine what their life would be like when these defects was discovered ??? FYI, I've been in the property casualty and risk management insurance for over 40 years. My first job was a claims adjuster. I've worked with very honorable professionals. It is very difficult for me to imagine that companies can provide this type of service and walk away leaving the homeowner in a pickle while there were fully compensated. Thanks for taking time to review this matter. Regards, Tim Cummings, CPCU

I called Dewayne at Appalachian restoration after buying an investment home. Little did we know the…read moremold issues were more severe than we thought. Dewayne was able to provide us with the estimate of how much it would take to treat the mold issues to go forward with the sale so we could escrow the estimated amount needed from Dewayne's estimate for the buyer to move forward...

We had a dishwasher flood at our house and Appalachian came right away. Rick, Dywane, Billy, and…read moreCody were wonderful, kind, and very hardworking. They got the water up and started the dryers right away. They packed away our belongings. We did not have to do anything! They took great care of us during a really stressful time. They worked with our insurance company, advocated for us, and also worked with all the contractors to make sure that we got everything we needed for restoration of our kitchen and downstairs. I am so pleased with the way my kitchen was restored and I would highly recommend Appalachian Restoration and Cleaning again and again. Much appreciated Appalachian!

Jaime and his team helped us out after we had water damage from Hurricane Helene. His team was…read moreprofessional, on time and super easy to work with. After his work it's like the damage never occurred. Attached are before and after pictures.

ERT responded promptly and consistently throughout my Master Bathroom water leak mitigation and…read morerestoration project. They communicated with my homeowners insurance company quickly and effectively for estimates and payments. Pricing was very reasonable for wall repair, painting, and ceramic tile replacement and Jaime was very responsive to all of my concerns throughout the project. I am very pleased with their work results, attention to detail, and quality of service. My Bathroom looks better than when they started! I highly recommend Emergency Response Services for bathroom restoration work.

Royce and team are responsive and do great work. I've done several projects with them and the…read morecommunication is excellent. I will continue to use them in the future.

From the owner: We have been in the construction business since 1998 with a clear vision; a company with a core of…read moreskilled professionals consistently delivering high quality at a competitive price. We are licensed, insured, and bonded company serving Ashe, Avery, Caldwell, Watauga and Wilkes Counties. Our teams of professionals are among the finest craftsman in the area, each taking a great deal of pride in all our projects. We are proud to have completed projects in Banner Elk NC , Boone NC, Vilas NC, Newland NC and many more high country locations.

very responsive. on time and did the work. removed substances from a broken pipe under the house…read moreand installed fans to dry under house.

The good- everyone we've dealt with has been pleasant. The cleanup was done quickly…read more The "not so good"- communication on when things would be taking place was poor. I reached out on a few occasions to try to get a timeline, and even so, the job site manager called on a Friday to see if he could come out Monday. This all took place in October. The leak occurred in July. We did decide to go with a harder to find flooring-so I can understand some delays there, however, between August 22nd and November 8th, we received almost no contact. The only communication we've received regularly is from home office asking for payment (we cannot get in touch with our adjuster-he fell off the face of the earth), and the jobsite "manager" texting to ask if we have made the payment yet. The things I found to be most frustrating, we were asked to clean and prime the bathroom, which they specified specific products. I purchased these out of pocket and did the work. The workers were late, which overall isn't a problem- I know the drive time was a lot-but we were never told if/when someone would be at the house say-to-day. If we didn't have to have a person there to ensure the animals didn't get out, it would have been okay. After the work was completed, I've found a couple of gashed in the floor, and the tub, and the transition strips that were placed are loose. Overall-the work got done. I wouldn't say I recommend them for a smaller job, or residential. Perhaps the commercial and larger jobs are done more efficiently and in a more timely manner, but as it stands, I ended up doing some work, and spent almost 4 entire months with a bathroom that was unusable and having to commute to shower.

If you are reading this than you must have had something devastating happen to your home or…read morebusiness. I want to say I'm so sorry and you will be able to recover somehow. I had a raccoon get stuck and die in between my first floor and basement. Though I didn't exactly know what it was until Puroclean came to rescue me I knew something was very wrong. When I first started smelling the faint but unmistakable odor. I started calling around. I called everyone in the tri-cities. (This was on a Thursday). The answers I got from other companies were either A. It is just a mouse or squirrel and the smell will go away or B. Sorry we don't do that kind of work. On Friday I woke up with a massive amount of flies in my house. Called more companies from here to Texas. No one would help because of the location on dead animal. I'm a single mom who just moved to the area. I didn't know anyone who could help. I called my insurance agent they don't cover animal damage. Apparently this is a thing with insurance. So I went to the hardware store and donned myself in PPE and tried to cut it out but I couldn't find it... On Saturday I tried again. I switched my search on google and found these guys. Called them on Sunday. Crying ... because it was awful.... I will spare you the disgusting details. Puroclean came out on Monday. Rick was very professional and listened to me. He was the first person to believe me. Tuesday I made plans with the office staff which was just as emphatic to my situation. They moved around their schedule so my daughter could have her second birthday at home on Saturday. They saved her presents and decorations! My mom heart is exploding! Wednesday my heroes showed up. Michael and Rick went to work. I was not there but I know this job was not for the faint of heart or stomach. Like I said I'll spare you the most awful disgusting details. They only planned to do one round of disinfecting and purification but it was bad! So bad! Just awful that they came back for a second round to make sure they got it all. Lucas and Michael went inside my home watered the plants on my back deck (it's 95 degrees outside right now) grabbed more dog food so I wouldn't be more traumatized. They went above and beyond. They listened to me cry and answered all my questions. They didn't judge me. I thought I was going to lose everything, my carpet, my mattresses anything soft but they saved me! They saved me! I will always be grateful to this amazing company that did the impossible. Thank you Puroclean! Thank you from the depths of my soul and I feel so blessed to have found you and met you. Look no further this is who you need to help you. They will be patient, understanding, professional, go above and beyond to bring your home back to your safe place. There's still much to do but I can do this now.

I don't think i have ever encountered a group of people who were more compassionate, professional,…read moreand hard working than this bunch. They helped us sort our stuff after a calamity at our home, and not only did they take everything and pack it well and hold it for us for months while we sorted our situation, they helped us find objects we'd lost years ago! Also once I left them waiting like an hour due to a miscommunication on my part and pure professionalism ensued. If you're in a situation where you have to use this company know you're in super good hands.