Really disappointed with our experience at this hotel bar and spa. At both places the new staff was blamed with the mistake, and although it's the start of the season it was atrocious. They tried to make it right so I can't leave a 1 Star review, but the damage was done and we won't be going back. read more

Yes!!!! This place was amazing. Right on the water, amazing views.... walking distance to downtown, what more could you ask for?!! The staff are polite, helpful and take customer service to the next level. Can't wait to go back! Yes, it's pricey but worth it. read more

Best spot for brunch on the island! Great view very nice outdoor seating flawless service. Just be ready when the bill comes. read more

Make sure that when you reserve a room here you check on the location. We're paying a premium price - over 1000 a night - and our "cottage" is feet away from an alley where garbage and recycling is constantly being collected by idling dump trucks. When that's not happening delivery trucks are idling or staff is outside our windows smoking. So overall, not very relaxing or pleasant. The room itself is quite nice but they shouldn't rent this place given its location read more

I absolutely love this place. Yes, it is very expensive in season, but it's amazing. Off season the prices are great. The grounds, decor, comfort, food, amenities are all wonderful. And, of course, views are superb. The staff is nice and accommodating. I had a wonderful facial in the spa. I also love that they have shuttle service. Elegance and a true resort at it best. I would highly recommend and will definitely be back. read more

Really nice hotel in a great location. However . . . I stayed at the hotel during a wedding weekend. My room, on the end of the hotel, was constantly noisy from the trucks and workers bringing in the tents and supplies. They could all look into our room, so there was no privacy. During my stay, my eyeglasses and Sonicare electronic toothbrush went missing from my room. I'm not sure when, or how this happened, but I did not remove these items, and the hotel staff seemed entirely unapologetic, and did not return my call when asking about these disappearances. Lastly, we stayed during heavy rain. Our room started leaking brown water in the hallway near the bathroom. I called maintenance, but it took nearly an hour for someone to show up. He left, said he'd be right back, and after another hour, at around 2am, I called the front desk and told the maintenance person not to bother returning, because we could not stay up any longer to wait for the water to stop leaking from the roof. I placed the ice bucket below the steady dripping water and tried to sleep. This, like the missing glasses and toothbrush, were met with indifference by the hotel staff. This is probably considered one of the nicest hotels on the island, but for the price, quality and service, I'd stay elsewhere. read more

Absolutely THE BEST hotel experience I've ever had. Every single member of the staff goes out of their way from start to finish to make your stay at the White Elephant a personal, perfect indulgence. It was worth every penny, and I can't wait to book our next trip to Nantucket. I refuse to stay at any other hotel on the island. Absolute perfection - from pre-arrival support, ferry transportation, check in, spa, dining, a friendly hello (by name!) at every turn, to making recommendations, reservations and getting our luggage to the ferry back to Hyannis. The hotel, staff, amenities, service and end-to-end experience were all complete perfection - and I usually have something to complain about! I highly recommend this hotel - you won't regret it!!!! read more

So, as you can see I don't write a ton of reviews, but occasionally the experience warrants it. This is one such time. My wife and I planned an anniversary getaway and she'd always dreamed of staying at the White Elephant in Nantucket. So, we booked it. Unbeknownst to us we arrived during a convention for The Nantucket Project - a star-studded affair that completely overtook the hotel. Big names like Jennifer Garner, Glen Beck, etc. We had no idea this was happening during our stay or we never would have booked. The security was tight and we were treated like infiltrators in our own hotel, with people with headsets barking at us that "you can't go in there!" and "you're not allowed down here!" when we tried to walk down certain hallways or simply go outside. We were supposed to have a beautiful view of the bay, but nope: A GIANT TENT blocked our entire view, with loud interviews being pumped out via microphones. It was like a circus in more ways than one. Moreover, the restaurant and bar on site was shut down, so we couldn't even hide in there and grab a drink and watch football to unwind. So, on the first day we talked to a manager and she agreed we got screwed and decided to give us a bit of a discount, which was appreciated and definitely the right thing to do. But WE HAD TO ASK. It wasn't volunteered. Okay, so now let's talk about after the event ended and they started breaking down the circus of tents and equipment at the hotel. It was as if the "season had officially ended" in terms of customer service upon the completion of the Nantucket Project's conference. The staff (with the lone exception of the nice gentleman who helped us with our bikes!) was just seemingly checked out, rude, disinterested and unhelpful. Tried to book a massage. "Call back in an hour." Called back in an hour. "The person isn't here, call back in an hour." Called back in an hour. "Sorry, the last appointment was just booked." Gee, thanks. What a high-end experience. What a romantic anniversary getaway. Truly, the best part of our getaway was getting away from that hotel where customer service was apparently ended when the celebrities checked out and immediately afterward the staff shuffled around joylessly and unhelpfully like extras in The Walking Dead. On the bright side, we did have some lovely meals in town -- Nautilus, for example, and had a great time riding bikes around the island. The real bummer is that as a little girl my wife had always dreamed of staying at the White Elephant. I regret having had to write this review of our time there. read more

Great spot but bartender inside couldn't be ruder. Made us want to leave. Xmas stroll should be fun, happy but this bartender totally ruined the day. Go to the outdoor bar - Nate Rocks!!! read more

We stay at the White Elephant Hotel every June for a vacation to Nantucket. EVERYTHING is amazing here. The rooms, the cottages, the staff, the food, and location you can not beat. You can walk to everything downtown however if you aren't up for walking their amazing staff will take you by a shuttle van. We return every June and I don't ever anticipate staying anywhere else other than maybe the Wauwinet! read more

We had a small, Sunday wedding here this past weekend. It was a first for both of us, luckily, so there were quite a few things that came up the day of we hadn't planned for. Mark and Natalie were truly wonderful throughout all of it, and a couple of our guests commented that it was the best wedding they'd ever attended. He even let us light off 3' long sparklers on the brick walk-out towards the ocean, which allowed our photographer, Katie Kaizer, to capture a few shots of us under the light. So, so accommodating and lovely people to work with. Food was superb, cupcakes were delicious, couldn't have asked for a better experience. read more

We came here to have drinks and food on the patio and unfortunately at the time they were setting up a huge tent so our view was of a ton of construction workers blocking the view and making a bunch of noise. The food was average (we ordered the oyster shooters and split a lobster roll) and the drinks were OK, but compared to other places on the island, I just thought this place was OK. The highlight was the very nice, friendly South African bartender - props to you! :-) read more

Food is Phenomenal - but the hotel leaves a few things to be desired for the reputation and price. First-off the hotel staff treat you like children upon arrival, making you wait for a bellhop take you up to your room, which wouldn't be so bad if there wasn't only one bellhop having to deal with five guests arriving all at the same time on the same ferry. I literally had to wait 10 minutes in the lobby for a foreigner to show us how our hotel room worked, as if we've never seen a hotel room before. This might seem a bit stupid and nitpicky, but the shower temperature controls in my room were installed backwards, so when the shower water temperature gets a little too hot and you dial it back to "cold", you end up burning yourself - something I figured out first-hand. read more

Make sure to confirm & reconfirm your spa services. My friend & I booked reservations for spa services 2 weeks ago at the White Elephant Spa. We showed up for our appts, they only had 1 of us in for reservations & the reservation was incorrect. I'm never experienced this before at a spa. Receptionist was unapologetic & told me they were booked back to back for days. In a addition the "Serenity Room" is not very serene. There was 3 lounge chairs & 6 of us waiting in a tiny room for services or trying to relax after services. read more

My five star reflects my spa experience - amazing massage! Highly recommend booking Cathy for prenatal! Expensive, but worth it!

One of the most amazing places to stay! The White Elephant will exceed your expectations with luxurious rooms and unparalleled customer service. If you are lucky enough to stay in a cottage, it is well worth the expense. read more

Great place to stay. We highly recommend staying here if you are visiting Nantucket. Staff is very friendly and accommodating. The concierge was very helpful and gave us some great lunch and dinner recommendations. Room was very comfortable and clean. We had room service twice. Great food, I recommend having the crab cake and clam chowder...Delicious! read more

horrible overated ...a noisy place with music blasting til late hours...dumpy frumpy...staff nice but made excuses for everything. We were told that our (over 600.00 rooms) were priced that way due to noise. Meaning you bought cheap seats deal with it. NOT TRUE. We asked BEFORE we booked would there be noise and they said NO!!! it was horrible. And front desk was told. First night it blared on til 11:00 pm even though we called. We asked to move room. They couldnt without putting us in a much lesser room we were told. They said dont worry. No music thursday. OMG. It was a bunch of kids screaming til midnight...Horrible music blaring in our room til midnight. And the front deak said we paid 400.00 and for that price it was to be expected. Not exact words but you get it. We paid approx 1300.00 for two nights of hell. And the room ugly...cheap...just awful. Never again. And they blame YOU for everything. Its shocking. Not genteel. Not pretty. Oh and water view is onto the kids private beach with nonstop screaming kids. Not relaxing. read more

We've been staying here for the past two days and I've never been so pampered. The White Elephant's service is unique - it is 5-star, but casual. The atmosphere is relaxed, but over the top luxurious. You just constantly feel so comfy and well cared for. It starts when the concierge reaches out to you before your stay, to ask where you'd like to be picked up upon arrival and what dinner reservations they can make for you. Every staff member that we interacted with was kind and warm and many congratulated us on our recent wedding. We were placed in a beautiful harbor view suite with no other guests on either side of us. The hotel set up complimentary cheese and crackers, charcuterie and chocolate covered strawberries in our room, with a card congratulating us on our new marriage. The room itself was sumptuous. The most comfortable bed I have ever slept in, a beautiful bathroom with luxury toiletries and an abundance of thick towels. A private deck with chairs overlooking the harbor. The hotel offers a long list of complimentary services, including transportation to the beach or the restaurants, fresh croissants and coffee in the morning, and port wine & cheese in the afternoon. When it rained yesterday morning, my husband and I spent a leisurely couple of hours reading by the fireplace in the library. The concierge made dinner reservations for us that night, and unbeknownst to us, let the restaurant in on the fact that we were newly married. Then, the restaurant sent over complimentary appetizers and decorated our dessert plate to express their congratulations. I'm so sad to leave this magical place but know we will be back many times in the future! Thank you, White Elephant, for making our "mini-moon" perfect in every way! read more

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We loved the food and service! Wow, the Sunday bruch is the best in Nantucket

This a very nice place to say on the island. The prices are steep. VERY STEEP, but you wont' find a better luxury hotel on Nantucket. It's disappointing they don't have a swimming pool. If you can afford it, give it a try. read more

Great food and service. Probably the best hotel on the island. They are a bit of a monopoly so I think they ride on their name a past reputation. Their rates ($650 per night with 3 night minimum during season) are hard to justify compared to a Four Seasons or Ritz in a resort or major city. However Nantucket is such a special place..... read more

The staff is what makes the White Elephant so special- from the pleasant welcome at the ferry doc, checking in, turn down service in the afternoon- where your blinds will be closed, new towels by the soaker tub and chocolates by the bed, to the welcoming smiles every time we came in the door, the White elephant delivers a beautiful experience in a beautiful place. Very comfy beds and linens, beautiful grounds and walking distance to everything in town. Thank you for a lovely stay :) read more

Brian (aka Vincent) is the man at the outdoor bar. Outstanding breakfast spread coupled with a witty bartender and great company at the bar. Beautiful view of the ocean/boats only helps. Come here annually and the tradition will continue. read more

We stayed at the two bedroom residence. My family could not have been happier. The unit is very spacious and immaculate every need is found in the unit. The bedrooms are huge and linens top quality. Flat screens in all rooms and the living room as well. Housekeeping did an outstanding job, every day upon returning our unit was spotless. All personnel are accomodating in every way possible. Usually when on vacation I get a little home sick not here, I found it difficult to leave. The courtesy van took us where we wanted to go from restaurants to the grand union in town. We also got a quick drive to the beach to watch the sunset. Location is great a short walk and you are right in town. A word about top service I left two important items in my room noticed they were missing when we docked in Hyannis. I called and spoke to a very lovely woman with a Celtic accent now her name escapes me but she checked housekeeping found my items and sent the to the airport In Hyannis and I recovered them in less than an hour how is that for service. If you are thinking about Nantucket please don t think of anyplace other than The White Elephant. I just never had such a wonderful experience. read more

Beautiful hotel with amazing staff! Everyone was polite and welcoming. Location is perfect! The only thing I could complain about was the exercise room- not that impressive... 2 old treadmills, bike and eliptical. However, the front desk hands out great jogging maps for those who ask. We wished we could have stayed longer. read more

We went to have breakfast with 3 y.o,i had the best experience ever ,veri nice,quiet place ,no craziness,nobody rushes you out,great service,very nice!!'' read more

Stayed at the white elephant last week could not have a better time the view from the room was phenomenal. the staff was well above 5 stars could not have been more helpful. The food and drinks were excellent. I could go on and on but you really have to go and see for yourself. read more

I love this hotel. We had such a great experience staying here. Even before we arrived, the hotel concierge called us a week early to check if we would like to arrange for anything while we're on this island. We arranged for complimentary pick up service at the ferry and they came right on time to pick us up. The hotel itself is walking distance from the town and it's tucked away in a quieter street. The staffs are super friendly and very helpful. When we checked in, they told us that our room is not ready but they would call us when they are but they guarantee check in by 3PM. We ended up going to the hotel restaurant, Brant Point Grill, for lunch and it was excellent. When we're done it was 3PM anyway so we went to get our room keys from the front desk and headed to our room which is not in the main hotel itself. It's a small little cottage near the main hotel. The room is cute. It has a small living room and a separate bedroom. It's clean and you can tell it's well maintained. The bed and linens are also very comfortable. We had a baby with us and they provided us with cribs, some diapers, and a little elephant stuffed animal. At night, they also provided us with car service to go to restaurants that are a little further away and they also picked us up at the restaurants when we're done which was great. On Saturday afternoon, we went to Lola burger which is on the other side of town and after we had our lunch, it started to rain. After waiting for 10 mins, we decided that it wasn't going to light up so we called the hotel to come and pick us up and they sent the courtesy car right over which I was very happy about. Everywhere we go, we were greeted with friendly staffs. Overall, we really enjoyed our stay here and we're already looking into coming back here next year. read more

I got a really great deal on the Residences and decided I would splurge on a weekend away with my husband for my birthday. As we pulled into the harbor you could see the big Elephant on the lawn from the Ferry. There was a van waiting in the parking lot and a few couples got in, but since we didn't have much luggage, the weather was nice and we could see that it was not too far we decided to walk. We got to the hotel and were told that we needed to check in around the corner for the Residences that this was just for the main hotel and that a van would take us if we wanted, again we opted to walk. The woman at the desk of the Residences building was super friendly and the bell hop felt bad that we didn't take the ride in his van from the Ferry. The bell hop would not let us carry one bag to the room because we were on vacation. The Residences have various size "condos" and we were in a 2 bedroom on the 2nd floor with a slight view of the water down the block. The bell hop showed us all around the apt and how to use various things like the fire place, TV, hot water and the DVD player in the closet. After we settled in we went back to the front desk where we were given some maps and the use of bikes. There were also free board games and DVDs in the main building to borrow as well as afternoon cookies and dried fruit. They have an outdoor pool which was not opened for the season yet but looked quite nice. Next time I think I will invite another couple since we had a whole other bedroom and bathroom that did not get used! read more

Top notch! The food is declicious and the atmosphere is amazing. Pricey, but well worth the 5 star dining experience. Treat yourself to a special night out with your significant other. read more

Just got home from my 8th stay at the luscious White Elephant Residences. We had a 2 bedroom suite and of course you can't truly think about price - you know going in that it's deluxe. But deluxe is what you get. The linens are divine, the stack of books, CD's and magazines lovely. If you don't LOVE the decor, you don't appreciate the feel that is uniquely Nantucket. It is simply lovely. Candy on your nightstand, shades drawn and the weather forecast at bedtime, a fridge full of cold water bottles and a beautifully appointed kitchenette. But what brings you back again and again is the service. Everyone is sweet spirited, there to help you, bending over backwards and incredibly welcoming. I'm counting the 365 days till next summer. GO!!!! read more

This beautiful resort can't be beat. The rooms are large, lush and decorated perfectly. All of the staff were friendly, informative and would go the extra mile for any guest. We had dinner and breakfast at the restaurant each time it was delicious. read more

We had our wedding rehearsal dinner at the White Elephant in August. Mark and Lauren did an amazing job on the entire dinner. We had drinks outside overlooking the water and dinner on the porch. The location and food were wonderful. The service was exceptional. Thank you so much for such a speacial night. read more

At a top finance firm I feel more relaxed than here. With lazy staff and rooms filled with rodents, I felt more downbeat than working under pressure. Don't bother staying here. read more

Highly overrated...and a major let down. It's clear that demand in Nantucket is high and supply is low bc the staff here is very complacent. The cleaning folks repeatedly tried to enter the room prior to 9am and did not return to clean the rooms after we asked them to come back. In the evenings the same thing happened when they showed up at cocktail hour and never came back. The restaurant (Brant Point) was solid and the staff was much better there then at the hotel. Also...beware that the Village and the main hotel are separate and that not all amenities are shared so check in on those details ahead of time. Further, make sure to prepare to book all of your own reservations and arrange all transportation with the exception of a few very short routes on your own as the hotel was almost impossible to deal with on this topic. Overall this place falls far short...you pay for the Aman and you get the Hilton Garden Inn. read more

Disappointing, at best. Arrived approximately 90 minutes after check in time and room wasn't ready. Directed to an outdoor bar (great bartender), had a drink went back to front desk about 60 minutes later - room still not ready. Went back to bar and then back to front desk again 30 minutes later. Told, "Oh, your room has been ready for over an hour". What?!?! Twice they had the chance to tell me the room was ready. They knew where we were because we were at the bar they sent us to. They didn't even comp the drinks. The room was adequate if at the Jersey Shore but way overpriced and certainly not what was expected, although the small porch off the room was unexpected and a nice bonus and had a nice view. Had most meals in town, except one, which again was disappointing - first time I ever sent a dinner back. I don't think it had been anywhere near an oven. Took advantage of the shuttle to the beach which was a nice convenience and a nice, helpful driver. If this long weekend had been anywhere else at reasonable prices things might have been borderline acceptable. Certainly not what was expected nor acceptable. read more

OMG! What a heavenly three night stay. Pricey but I loved EVERYTHING about my stay here from the tub next to the window (hot bubbles and cool ocean breeze) to the decor, furnishings, little details, e.g. fab coffee table books, bed and bedding, appliances and electronics, window treatments . . . simply cannot say enough. I checked out the newly refurbised Nantucket Hotel & Resort across the street and if your budget can withstand it, stay at the white elephant. You will not be disappointed. read more

Every year we come for Buck a Shuck on Friday's - it's a must - great service - food - but most importantly love PJ playing wonderful music!!!! read more