5 stars! Terrific service, selection and quality. I recently took in several pendants to compare,…read moreshopping for new chains. Ms. Bre Ow truly educated me on what could work, what wouldn't, and importantly--why. She shared patience and extra time to try different clasps that would allow an easier grasp. As a delightful bonus, Ms. Ow wore an elegant combination of jewelry. It is always a pleasure to work with someone who is so knowledgable. Please share our thanks with Bre and your entire team!

Update 04/02/24. In a spring-cleaning mood, two springs ago, I took a boatload of jewelry to…read moreOsborne's to have them a. evaluate some of it for re-styling into new designs and b. buy old sterling and gold pieces that were either broken, or of no interest to me anymore and c. purchase a ring I had my eye on since December 2019. They were kind enough to re-order the band I fell in love with, and I organized everything in numerous tiny Ziplock bags, and, with the company of my favorite Sister, we took off to Osborne's [with a pre-set appointment time]. Once there, we holed up in the end office on the south side and went to work. Two of the kind, knowledgeable Osborne's staff [forgive me for not recalling their names] worked diligently to evaluate each piece with their jeweler's loupe and other resources, and within an hour [trust me, I brought a bunch of items that day!] they had an estimate for the repairs I was considering, an estimate for the re-designed items, and a quote for the gold and silver they would purchase! I was amazed at how efficiently they operated! They also showed me the band I fell in love with years prior and wrote up an offer for me to trade in my current band. This unique beautiful band actually still took my breath away years after it initially did! The Osborne's team let me wear the ring for the duration I was in the store, and offered me a miniature prosecco in a lovely, stemmed champagne glass, which was a delightful treat! They promised me a "ready by" date and, despite me not making it back to the store when the items were ready [for some reason, I let months get away from me] they held the repaired/remade items without additional charge and when I did make it back to pick everything up, Osborne's cut me a check for $27.00 and some change, which amazed me! I had an antique [but not incredibly valuable, just heavy on sentimental value] locket cleaned and purchased a petite gold chain for it; a stick pin with a missing opal replaced with a new opal and made into a tack pin; and my sweet Momma's high school class ring sized up, and her initials reengraved in it. To me, this was a lot of work for Osborne's to do and they did it at a reasonable cost and did it right! They even replaced two watch batteries for me [one of which just died yesterday, after ~ 2 years] while I was in the store, and only charged me for one battery. Even though the "band of my dreams" did not work out to be a purchase I made at Osborne's, I appreciate their willingness to a. order it for me to see and try on in the store and b. assess my current [at that time] wedding band as a trade in and c. their patience with me, as I really did not understand the wild fluctuations regarding the value and price of gold. Thanks, Osborne's for your consistent passion for all things jewelry, watches, and beautiful stemware, and extremely kind, thoughtful service over decades!

We had a great experience at Reeds getting my bracelet adjusted last week. So friendly, helpful and…read morefast!

This store is fabulous! I wanted all of the jewelry! Alex was wonderful and I could not have…read moreasked for a better experience. Go see her!

I can't say enough good things about Brocks. Christina went above and beyond! My ring looks…read moreabsolutely beautiful and I am so excited to wear it again. Their customer service is top notch! Thanks Brock's!

Awesome service. They went above and beyond to fix my favorite ring and they were just as excited…read morefor me as I was. They really care about their customers. It's very evident

I love everything about this store! The employees are always so helpful and kind. The merchandise…read moreis fantastic. Can't say enough about this wonderful place.

I always have a GREAT experience at JSJ! Love to stop by and get my jewelry cleaned and take a peek…read moreat all the cases!

The customer service was not just good; it was extraordinary in every sense."…read moreBenchmark for others to follow. Absolutely flawless!"

I like shiny, nice things. Unfortunately, and I'm not sure why, this place left me feeling far…read morefrom happy. All I wanted was to peruse their watches, in hopes of finding one that was a good fit for my dad's birthday. Now, I am not an expert but I know a *few* things about watches. I'm also not a person who drapes themselves in obvious name brands, but I know good customer service at "fancy" stores. These folks need to call the Cartier store in Atlanta or Hermes in KoP for some customer service tips. Anyway...walked in and was told we'd have to wait for "one of the guys" to help us. I didn't catch the name of the man who helped us (nor did he offer us a card or anything), but it was obvious he quickly sized us up as "people not worthy of his time." After telling him what we wanted, he pushed an entry model Tag Heuer because "it's part of the big five brands." (I'd love to know what he thought the other four were, but I digress.) I'm not a Tag fan, so he then--despite my saying I'm not a huge watch fan--pushed a gargantuan Tudor. When I inquired about some of their used watches, he just said "oh those are in the thousands" and stared. (Ummm, okay?) So, I asked if they ever got in any other Swiss brands or knew of a vendor--and used Jaeger-LeCoultre as an example. He told me to, wait for it, "look at a department store in town" or "inquire at Bridge Street" which was both comical and insulting given that I was wearing one. And so we left, confused as to why we went in the first place. Practical notes: it's in the same building as a Starbucks and the parking lot is small, so good luck battling every soccer mom and her SUV. Staff will mask up if you are wearing one, which is a good thing (in my book) and they have absolutely zero Rolexes in stock.

Shouts out to Amy for her amazing support in acquiring my beautiful Bluesy (aka the Rolex…read moreSubmariner 126613LB). She made me feel so welcome and was an awesome steward in helping me with my biggest watch purchase to date. While the wait definitely required the patience of a saint, my timepiece arrived just in time for a major work event that I hosted. This is my second watch purchase from Bromberg's and won't be my last (not to mention they also did a great servicing on my lady's Omega DeVille). I can't thank Amy enough or overstate how great of a customer service experience that she created for me.

Recently relocated back to AL. Went to look for Rolex and establish a relationship with this…read morelocation. Amy was the salesperson who helped me. She was kind, patient, friendly and professional. She showed me multiple pieces and took my information to put me on the waitlist. I will for sure be back if/when I get the call from her. She is a true sales professional and an asset to the Bromberg team.

I went in to simply get my chain weighed and measured. And the lady at the front was incredibly…read morerude asking why the jeweler that I got it from couldn't weigh and measure it themselves. Her name is Christine and she should change it to Debby downer. This place blows.

First of all, they get 100 STARS- not 5. Second, they are so seriously friendly and also…read moreprofessional no matter what you need when you walk in there. They respond to all emails and phone calls and ALSO, you can even TEXT THEM and they even respond promptly and professionally to TEXTS! I have gotten several things done at this jeweler and they have never once treated my requests as simple or "petty" regardless of the fact that I have never bought any of the VERY SERIOUSLY AMAZING JEWELS! What I have done there is get things repaired numerous times over. One time, I went in with a WHOLE SEVERAL PAGE DOCUMENT of instructions because I had so many different pieces of jewelry (none truly super valuable- sterling silver stuff), and they treated each thing with 100% care and professionalism. The huge job that I brought in consisted of a few rings which I wanted quotes on for resizing, a pendant chain that needed a new clasp, a fun vintage sterling silver jingle ball ring which lost a ball, 3 DIFFERENT CHARM BRACELETS WHICH EACH HAD IT'S OWN LIST OF SPECIAL INSTRUCTIONS... two of the bracelets were to be LOADED DOWN with dozens and dozens of vintage sterling silver charms, and the third had 3 but they made it look SO MUCH MORE SPECIAL THAN EXPECTED because I gave them creative rights to do with the charms what they thought would be best and WOW! They perfectly polished ONLY the charms that I wanted polished, etc. I'm telling you, my order was A SUPER BIG HANDFUL AND SUPER SPECIFIC AND MY NEW FRIEND (I can't remember her name- you know who you are- you're the BEST!) she typed up ALL OF MY INSTRUCTIONS PERFECTLY AND ALL OF THIS OTHER STUFF because that was procedure... so, all I can say is DO NOT HESITATE TO SUPPORT THIS BUSINESS AND GO IN AND ENJOY YOURSELF AND LOOK AROUND AT THEIR SHOP BECAUSE THEY HAVE A LOT OF AMAZING STUFF- not just SUPER BLINGING DESIGNER JEWELRY, but ALSO AMAZING THINGS WHICH ARE AFFORDABLE FOR GIFTS, SPECIAL EVENTS, ETC!! JUST GO!! Don't be shy about getting simple repairs done here, either. THEY DO IT ALL WITH BELLS ON!! THANK YOU HUDSON POOLE! I LOVE YOU! PS- Can you please recall the very very very friendly, bubbly, kind, sweet, hardworking, FAST, efficient, energetic and ONE OF A KIND jeweler that helped me with all of this? She spent SO MUCH ENERGY AND TIME TYPING UP ALL OF MY NOTES AND SHE DID IT SPOT ON THE VERY FIRST TIME! I really want her to get a shout out on here! She deserves the VERY HIGHEST PRAISE AND PERHAPS A TRIPLE BUMP RAISE AND PROMOTION! No- not perhaps- SHE DEFINITELY DOES!! I KEEP COMING BACK TO EDIT! Also, while I was waiting, a very kind young gentleman offered me a fresh beverage from a fairly good list of options! He also offered to polish and clean my wedding bands which I took him up on and they looked great! He stated that any time I want my rings cleaned to just stop by and it is always free!! (Not to be negative- I hate this, but have to say)...Just do not even bother going anywhere else. I have been to other jewelers in town (the mall) and it was a night and day experience. Sometimes people just have a way of making you FEEL GOOD and that is how you will feel leaving Hudson & Poole. That is how you SHOULD FEEL- never waste your time, money, or emotions for special occasions shopping around at locations that hire people that could care less about their job or the business they work at! (This is NOT the case at Hudson & Poole. THEY CARE!!!) ROCK ON H&P!!!!!!!! Do your thing and never change!

Amazing selection of jewelry and china. Friendly staff always ready to help you find just the…read moreright piece.