Update: We have received our pets' clinical records now. On the latest, it states "DO NOT…read moreTRUST/CARE" I've been with them as a regular customer for 3 years + (for 3 pets). However, my most recent experience with them has left me now moving vets. Summary - overbooking appointments so vets are always in a hurry and delayed. Thus not able to give thorough care. 1.Lack of proper COVID provisions, overbooking and delays Yesterday we had an appointment and my husband ended up waiting for an hour. They didn't have a suitable provision in place for waiting outside and were very delayed. As a result, there was limited social distancing and animals were very close to one another outside. Our dog became very stressed and my husband informed the receptionist that he was going to wait at the front of the cafe next door. Although this was agreed with the staff, they obviously forgot about it. My husband was left waiting for an hour..... When he went in it was clear they had forgotten. So we rebooked for today... 2. Lack of professionalism - Unclear instructions from the vets, less than 5 min time for over £60. The vet was polite but seemed to be in a bit of a hurry. There were two wound sites we wanted to have inspected but the vets just looked at one. The vets were in a hurry and didn't take time to explain what they wanted me to do with the dog and why. So when I failed to understand they got annoyed at me. He instructed me to hold the dog's harness which I did. But the dog growled and turned his head towards the vet. The vet then made a sarcastic comment of "so much for holding his harness". I was confused as I was still holding his harness. If he spent 30 more seconds explaining what he wanted to do next and why he wanted me to hold the dog in a certain way then I could have done it. We were in there for around 3 mins and charged over £60 for the service and a cream. We have now decided to move vets. Our pets are so important to us and if something were to happen due to the poor quality of care and services then I would never forgive myself.

From the owner: Yorkshire Vets Horsforth surgery is one of the leading vets in Leeds, providing everything you…read morewould expect from your local veterinary surgeon. This includes services such as: Vaccinations Neutering Microchipping First opinion diagnostics Dental examinations and surgery Routine surgical procedures External laboratory facilities As part of the Yorkshire Vets group, we are also able to provide a comprehensive out of hours service at our centralised Thornbury surgery. This allows us to support our local surgeries with the type of advanced surgical and diagnostic facilities that a small surgery cannot support on its own, all the while maintaining the high level of care and compassion that the Yorkshire Vets family pride ourselves on.

With care clinics on how to look after your pet better avoiding fleas and worms, specialist advice…read morefor geriatric pets and weight-loss this seems like a place for pampered pets. Moreover a Pet Counsellor can give advice on nutrition and dental health. As well as this you can see an actual vet and shop at the in-house shop. All-in-all if you have the money and the love then this is probably the place you'll bring your animal to get the best health care around.

Very friendly vets. I take my two cats here and have never…read morehad any issues. I find their pricing system quite reasonable too. Vets are expensive but I don't feel I'm being ripped off here! They are very genuine and always seem to care and be happy to see my cats!

Been taking my ridgeback frank here since being a puppy.not the easiest of dogs to work with but…read morethese guys are very patient and really good value for money.being an overly worried dog owner took my dog here when he was being a hypochondriac and they didn't charge for the check up