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    Gatehouse Veterinary Group

    5.0 (1 review)

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    9 years ago

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    Aireworth Veterinary Centre

    Aireworth Veterinary Centre

    (1 review)

    I've just been conned out of £550 by these vets. My husband's first wife took her border collie…read moredog in yesterday and was told that the dog needed an emergency caesarean. She didn't have the money and was told the treatment couldn't go ahead unless she paid up front. She rang my husband in a state and said she didn't have the money and put the vet on the phone, so I know it is true. We couldn't see the dog die, so I paid them over the phone on my credit card. It was only afterwards when I'd had time to think, that I thought - hang on a vet wouldn't let a dog and puppies die. I rang up and asked them if they would have let the dog die if I hadn't paid the money. The manager Alice said no so I asked for my money to be refunded as the owner is nothing to do with me and I don't want this on my credit card. They have refused. It never occurred to me at the time, as I pay my bills on time and don't run debts up, but it appears that the first wife has accounts with them and is probably in arrears. I can understand that they need to get their money; but to blatantly lie to my husband in order to get anyone to pay this woman's debt is to me unethical, immoral and unprofessional. They will have their own channels to pursue debts without resorting to playing on other peoples' emotions in an emergency situation in order to get their money. After speaking to the manager this morning, she changed her tune and said the vet can euthanase an animal if the owner can't pay. So be aware - if you have an emergency and can't pay, these vets can hold you to ransom, euthanase your pet or, as in this case, will not start the operation until you get anyone, just anyone to pay the money up front. I've been really upset by all of this and they know how badly this is affecting me, but they won't do the decent thing and refund my money and pursue this woman via the correct channels. Thankfully the dog and puppies are ok, but I dread to think what would have happened if these vultures and the spendthrift owner hadn't been able to get us on the phone yesterday. Shame on you Aireworth Vets. Latest - the final bill came to £542 and they won't give me a breakdown of the charges or even give me my £8 change. I've reported them to the various channels for unethical, illegal and immoral conduct.

    Gatehouse Veterinary Group - vet - Updated May 2026

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