I have never left a venue tour after 10 minutes before, but unfortunately, that is exactly what happened here. This place does not even deserve 1 star. From the moment we arrived, the person conducting our tour was extremely rude, condescending, and defensive. We genuinely felt as though our presence was an inconvenience and that she had no interest in having us there. What should have been an exciting and enjoyable experience became uncomfortable immediately.
Our wedding is over a year away, and while we had a general idea of the type of timeline we wanted, we obviously do not have every detail finalized (nor should we have to!). We explained our rough plans for a reception party (no ceremony), including incorporating some traditional reception elements followed by food stations. Rather than helping us understand how that could work at the venue, she repeatedly challenged us to provide an exact timeline, with no typical guidance or consultant feedback whatsoever.
When we asked how many hours we would actually have the venue rented for, so that we could better understand the logistics and figure out a timeline, she spoke down to us and told us that 5-6 hours is customary for weddings. The way she said it was extremely belittling, as though we were somehow inexperienced or unreasonable for asking. Every venue is different and because we are not having a traditional ceremony, just a reception, we didn't know if the rental spaces/times would change. We were trying to get this necessary information from her so that we could create the timeline she was pressuring us to have, yet instead of answering our questions and helping us work through it, she made us feel like we should already know the answer.
At one point, she became defensive and explained that we could not have food available for four hours due to safety and that this was why she was "challenging" us to have a timeline. We completely understand that food cannot simply sit out for four hours (duh??), and we never suggested that it would. We were simply discussing our ideas and trying to understand the venue's logistics. The level of defensiveness over a hypothetical timeline was honestly bizarre and completely unnecessary.
The same thing happened when we asked about catering. We were told that we could bring in our own vendors. My mom commented that it was nice to have that flexibility/DIY, since some venues require you to use their preferred vendors. She immediately became argumentative and abruptly corrected her by saying, essentially, that we were not "doing it on our own" and that we had a choice in the matter. We understood that.. We were not arguing with her or misunderstanding the policy--we were expressing that we appreciated having the option.
My mom has been in the bridal/wedding industry for 7 years and has never experienced this kind of treatment during a venue tour. We came in excited, open-minded, and ready to learn about the space. In fact, we traveled 2 hours to come. Instead, we were met with an incredibly unprofessional and snide attitude simply because we were sharing our ideas and asking customary questions. Ultimately, we walked out after about ten minutes. That should say everything.
Honestly, we feel blessed that we had this experience now rather than after booking and we have no idea how this place is in business. A wedding venue is supposed to be a place where you feel welcomed, supported, and excited about celebrating one of the biggest moments of your life. We could not imagine working with someone who made us feel like a nuisance before we had even booked the venue. After seeing other reviews mentioning similar concerns about the poor service and attitude, I am even more grateful that we trusted our instincts and did not move forward.
The venue itself may be beautiful, but the terrible experience we had with her was enough to make us immediately take it off our list. If anyone actually decides to get married here, good luck! And if you're thinking of visiting, don't. read more