Heather R.'s profile image Heather R…read more on Birdeye 4 days ago I am 67 years old and have had plenty of different dentists in my time. I moved back to Innisfil a couple of years ago and found Alcona Family Dentistry through my neighbor. They have got to be the best dentistry I have ever been to. My teeth have never been whiter after a cleaning. They are very gently and I have never felt anything. The conversations that go on between the two of them are very interesting and quite amusing and sometimes very funny. I recently had dental surgery done and I could not be happier with the outcome and the price. I highly recommend them and will not go anywhere else. If they ever relocate I will still go to them wherever they are. read less

they don't stand behind their work...$367 bill for 1 cavity and a 25 min appointment (no…read moreanaesthetic - the work was on a 4 yr old) It lasted less then a year! Then they wanted to charge the same amount again to fix the work. This was all after the receptionist told us to take it up with the dentists and the dentist act as if they don't know what is going on and to take our compliant to the receptionist. It is truly rare to be treated so unprofessionally in a 'professionals' office!

I was met with the best front desk team ever smiling and friendly happy Kirsten is just wonderful…read moreon the phone and off as well the hygenist Layla was so great at explaining everything to me so I could understand it all very professional and friendly and put you at ease. Plus all put done itemized on paper so I could see what needed to be done and now much a PLUS The dentist Jay Han was wayyy more thorough than the 3 previous ones I had been too in the past 2 months at different office in another town... all basic things they said needed done?...good I got a 3rd opinion and now feeling like it is the right one and at ease...now to get the work done. I was referred to an endo clinic (as I need for the first thing a re root cannel done as a dentist missed a root many years ago) and not told to go ER for a change. Like ER would have the capability of doing this job???!! Very professional clean and thorough...my kind of professionalism. You do need some sort of co pay/dental insurance if alot of work needed. $$$$$ Dentistry is very expensive. I will save up for each thing to be done......eventually. But will be glad when its all complete.

Dr. Bobby is kind and patient, and he does an amazing job on my teeth. He takes good care of my…read morefamily's teeth as well. The dental hygienists are wonderful!

Dr.Elston Wong's dentistry is the only dentist I would go to in barrie. I have been going for over…read more4 years.The office is professional and Dr. Wong takes the time to give you options for the treatment recommend. I just had 2 caps to replace the large fillings I had in my back molars that were breaking down. The team uses a 3D camera that gives you the perfect fit for your bite. I have extreme gum sensitivity and Dr. Wong completed the caps with ease. You will not be disappointed!

I have been a patient in Dr. Wong's dental office for many years. The care you receive is…read moreexcellent. Very professional staff. I would recommend to anyone looking for a new dentist, to reach out to Dr. Wong.

The Eagle Ridge Dentistry reception was extremely helpful ensuring all of my questions were…read moreanswered and providing great service throughout my time there. Special thanks to Nhan who was very patient and friendly in helping me during my visit.

If you're looking for the type of care where you're treated like a person, would not really…read morerecommend. Everything was odd, with a focus on cranking out as many surgeries as possible. I understand they get paid per surgery, not hour, but oh my goodness was that the worst I've ever experienced in any care sector. Very weird, it was like an assembly (or.. dis-assembly? lol) line, a factory or something. Don't get me wrong, I didn't expect them to Mr. Rogers me through it, but I also didn't expect such hostility about my nervousness. In their defence, I did wake up from the surgery very scared and tearful. It was my first time under anaesthetic. The nurse I had was (I think) unreasonably upset about my reaction. Like she was mad at me for some reason. Told me to get up and get out but also that I wasn't allowed to leave until I stopped crying. The only pleasant part of the whole experience was the front desk ladies. NIGHTMARE!

Well organized with every single person I encountered being extremely patient, caring, helpful,…read morewilling to answer my questions and put me at ease. There isn't one negative at this place. Very highly recommend going there. Dr. Jackson is a true gem.

Dr. Ma is fantastic. He is incredibly patient with our children, he is very steady and capable. I…read moretrust him completely and wouldn't go elsewhere. Staff is kind, place is clean. Dont decide based on someone else's grumpy review of another medical facility being cautious during Covid. This place is excellent.

This is the most unprofessional place. i Am a registered nurse working in ER. My wife clearly…read moreinformed them of this. I was with her when she book an appointment for me. They screened me over the phone and I identified that I have frequent exposure to COVID-19. They booked the appointment and told us it was no problem. A week later I drive 40 minutes to their location. Follow thier guidelines and wait in the parking lot until called in After calling and checking in. Appointment is for 4pm.... they're running a bit late. Call me in at a quarter after. Then doing the exact screening as on the phone days earlier they tell me I'll have to rebook as I have probable exposure. Waste of time. Very unprofessional and couldn't explain why I was told to come on the phone. Even though the office admin who booked the appointment was there! No worries. I and my family will go elsewhere!

A good dentist is hard to find. I know I've been through my fair share. I'm very lucky that I found…read moreDr. Steve Mocrae as he is an absolutely excellent Dentist. Dr Mocrae and all his staff are professional, friendly and very understanding. They never judge and most of all you know that you are going to get great work done. If you're new to the Barrie area or you're just looking for a new dentist I highly recommend Dr. Steve Mocrae Dentistry in the Kozlov mall.

Dr. Steve is the best dentist ever. He's very nice, gentle to his patients. The clinic is very nice…read moreand clean with professional friendly staff. I'm highly recommended.

Alert - this office has recently gotten involved in a family dispute between my husband and his…read moreex-wife as evidenced by harassin my husband while at work for his credit card number to pay for his children's dental appointments as according to them "it is the law as his birthday comes first". My husband was hesistant to give them our credit card, given his children have been patients of this office for five plus years and they have never asked for this before so each time they called he said I will call you back, as he wanted to look into the matter. On the last time they called, I spoke with the billing secretary and explained to her that it was my understanding that given we don't have the relationship with the office, nor did we sign any contract for care, it was inappropriate to bill our credit card due to his birthday coming first. She actually argued with me and after I brought up the fact that his daughter had reached the cap on orthodontic treatment and there was nothing to send to our plan regardless, she then told me it was office policy to have his number but could not eplain why they haven't needed it for the past five plus years. Furthermore, I calmly explained to her that this billing situation was complicated as the children have THREE plans and my husband;s exwife REFUSES to have the dentist use my plan (which we cannot force her or the office to do) and that I would appreciate that unless there is an issue with my plan or my husband's plan to please not call and harrass us with this "new" office policy as we would not ever be complying. To make matters worse, the next time my step-daughter was in the office, this same administrative person apparently told her and her mother that she is sorry that they have to deal with me because I called the office and screamed at her so loud that her other clients could hear me. Given I was actually at work (in a government office building neverthelss) AND I have witnesses to the conversation that at no time did I scream, but I did speak firmly on how unappreciative we were to the repeated phone calls etc. We then sent a letter to Dr. Ferguson to complain about the lack of professionalism and slander of my name by his staff (over a month ago) and to date this has not been answered in any form. I am in the process of filing a complaint with the Better Business Burerau and the Ontario Dental Association as recommended by my own dentist office as they have expressed how mortified they would be if this happened at their office. The more you know about what goes on behind closed doors .... these types of offices are in a bind when it comes to dealing with divorced families and extended family drug plan but at the end of the day, they were gettihg paid their money either way and tg get involed in any our our family affairs was completely unfounded and slander of my name and actions will not be tolerated.

Great staff, super star dentists ( Ryan and Dean) and awesome dental technicians. You can't get…read morebetter, friendlier and more professional service.