Drove up to the drive in window, no greeting, my husband said we are here to pick up our order, were handed our bag, no thank you, have a nice day, just a blank stare. read more

Great staff, polite helpful. Clean inside and out. It would be nice if more employees would take pride in their work like the ones I dealt with at this White Castle. I was there May 01/2026 at 11:00 pm. read more

The operation is much improved versus a few years ago. Food and service is now good.

Horrible service and horrible food! Waited 30 min for our food. Workers are in slow motion. The amount of food on the floor behind the counter was disturbing. After the long wait I got fries that were cold and soggy burgers! The place should be shut down or at least fire all the workers from top to bottom. Save yourself and don't go there. read more

I cannot explain how bad of an experience I had here on Saturday, December 23rd. If I could go negative 10 stars, I would've but I went one star because the burgers were fine. However the service, attitude, lack of communication and lack of apathy knocks 4 stars off immediately. So the order was as follows: 2 30 pack Crave Cases with Cheese and 1 20 pack Crave Case without Onions along with 3 large fries and 1 medium diet coke. We got our order 50 minutes later. 20 minutes in, we were told to move ahead from the window since the car behind us just had a 4 slider meal. We waited, and waited and waited with no update other than the guy asking us to move forward. Eventually, the customer behind us was waiting at the window for his 4 burger meal, never got it, looks like he asked for his money back and he sped off. After 30 more minutes of waiting, my cousin went inside to see what was going on. I followed 2-3 minutes later with the intention of asking for my money back. My cousin was handed bags and I asked the manager on duty the following: "So when I share my experience with White Castle on how we had to wait 50 minutes for our order what should I tell them you said about it"? She responded with "We were busy". With that response, she never made eye contact with me. This review is going to be shared with WC Management. read more

SO GOD DAMN SLOW. I regularly wait anywhere from :20 to :25 for an order. Sometimes they just put a paper sign on the drive thru and say they aren't open or will reopen at [insert ungodly early more hour]. read more

This White Castle is poorly run and the staff are incredibly incompetent and rude. There is no sense of urgency with orders because the staff is a bunch of teens and early 20s who could give a damn about speed or efficiency. The general manager is lousy as well, abuses his power and sleeps with team mates and corporate seems to be okay with that?? because nothing has been done about the situation. The restaurant needs completely new management or to be taken off the map. Not a good place to send anyone to work, nor to be respected. Terrible food as well, I can tell the burgers have been sitting for a while and are hard and crunchy. The quality of the fried products are especially apparent when they old as well. Would not recommend coming or applying to this White Castle any time soon. read more

The worse possible experience I ever had at a White Castle Restaurant! First of all, doors were locked and no sign was posted to only use the Drive-thru. Secondly, it took 45 minutes to place an order in the Drive-thru, but times being as they are, I understood and waited. I ordered 4 single cheeseburgers, 4 double cheeseburgers, and small fries. I only received 4 regular burgers, 2 double cheeseburgers, and small fries. I was charged for 4 single cheeseburgers, 4 double cheeseburgers, and small fries. The fries were cold and limp, the burgers besides not having any cheese on them did not have any ketchup/mustard either. In fact, they were the worse version of a slider I ever had! The place was clearly understaffed and should never have been open. The young lady that took my order and money could not have been more pleasant under the circumstances. The owner and manager of this location should have their license revoked. They give the White Castle brand a bad name. I am not in the habit of complaining. but as a result of this experience, it will be a long time before I visit another White Castle and it certainly won't be the one in my own backyard. read more

First time coming here, I was in need of some late night munchies. Went through the drive thru to get a number 5 meal with a strawberry banana smoothie. Drive thru service actually moved really well compared to other normal late night drive thrus. The food was pretty good actually good. The fries are sub par truthfully. The smoothie and chicken rings are always the best part. Staff is friendly and courteous. With the current coin shortage situation, I recommend you give them exact change or use your debit card. read more

Got home missing a sack of fries and burgers are wrong. Go back, they redo the chicken, give the fries and do not fix the burgers!! Every time we go there unless we watch them pack the order they forget something or screw something up. Always kids working. Guess that is one fast food place we won't eat at any longer. Tried to give them the benefit of doubt but seems like management read more

White Castle - LOADED FRY WITH BACON, RANCH AND CHEDDAR CHEESE CAL 460 that has absolutely NO RANCH, hardly any Cheese or bacon!! RIDICULOUS!! - Fast Food Near Me - Joliet, Illinois

Had take out. Food was great. Hot and fresh. Server was courteous and friendly. Couldn't ask for anything more.

Amazing!!!! love it here Worker were very nice and friendly. I will be going back to this location

Service was slow and the food was cold for the price for 20 dollars more I could of taken my family to a nice restaurant

Food under cooked, management racist ,only drive threw were u never kno wat will happen from cashier stealing ur card info or ur $ or u can buy drugs from the window as well as the manager not knowing how to do there job or make a simple refund this place is crazy idk how they have been open this long read more

I placed an order on line for pick up at 5:30 pm. I arrived and the young man at the counter asked for me name and then looked up my order and then walked away without telling me anything. I sat in a very dirty lobby for the next 20 minutes and watched 4 of the slowest moving people ever assemble my order while they proceeded to have zero customers inside and 2 orders in the drive thru. The young woman who handed me my assembled my order did not say thank you, sorry for the wait or anything as she placed it on the counter and walked away. Also they were out of Mac and cheese bites which they did not mention until after they had made my sandwiches and they would substitute mozzarella sticks. They were also out of all their sloppy Joe slider products according to their signs. I will not be going back to this White Castle and I would not recommend it to anyone I know. read more

Website wouldn't accept the free chicken rings coupon for my Crave Case order and these guys took care of me anyway on Independence Day and we're super friendly about it. I'm not gonna claim they were heroes, but showing up to the party at midnight with a case of sliders is a lot like a Calvary charge! read more

This White Castle is fine. Very traditional food and environment. It is obviously not a gourmet hamburger place, just as McDonald's is not a gourmet place. But, this White Castle serves perfect sliders. I appreciate them. read more

Waited in drive thru for over 20 min at the speaker. One car ahead of us at the window and the restaurant was closed for indoor ordering. Three people working and it took for us to say are you still open to acknowledge us. Needless to say, we did not stay. We drove to another one out of the way, but faster service. read more

In the drive through as I write this. The line is barely moving. The interior of the restaurant is dark. I called to make sure everything was ok. Informed me that there are only three employees working tonight. Three employees on a Friday night at 9pm. How this location can stay in business is beyond me. I actually feel very bad for the management and staff at this location. Corporate should get them some help as soon as possible. Very unfortunate situation. read more

Great service, staff is very polite and respectful and the food was always as ordered and good. Both times we were there the dining room was clean. We will return here. read more

Pulled up at the drive thru at 6:15 pm on a monday and the girl on the speaker said "sorry, we're closed for the next half hour". This was the third time this week I tried to order from here and they were either closed before closing time or pulled some crap like that. I am in the parking lot and can literally see an employee walking around on her phone in the dark. Smdh. If you're that short handed THEN PAY PEOPLE MORE MONEY OR LOOSE ALL YOUR BUSINESS! read more

I pulled up to the drive-through. I was told it would be a 20 minute wait. I waited . No one got back to me and I just sit there lousy service. read more

Been in drive threw for 20 minutes I think they are making one fry at a time I have a 30 minute lunch I have to eat while driving

I was told if I order a crave case it would be a 30 minute wait after I already waited 20 just to order. This location sucks. I thought WC started the whole fast food thing? read more

Lobby never open and I sat in the drive through for 30 minutes. Hire some help DUH!!!!!

Was waiting for over 10 minutes, no one came and spoke on the drive through. There a hole line cars behind me. No one ever came, everyone else left I waiting for another three minutes and still nothing no one was in the front and no one came to talk to me and mind you I didn't even order yet. Worse service ever who is running that place really need evaluate who's working there and what they are done read more

Very slow. The lady was very rude and threatened to not give me my food if I didn't stop asking where it was. It already took 45 minutes for a small order! The food was also horrible. It was cold and uncooked. This place is very bad! read more

That White Castle bathroom needs a cleaning real bad.the employees there are rude. They take their time very slow. I wouldn't recommend to anyone . I give it a zero. read more

They make up their own hours. They were randomly closed tonight for no reason and it was 6:45pm. They claimed they were "reopening" in 30 mins. I don't understand how a business can think it's ok to operate like this? Their store hours never match up to when you actually go there. Lights are never on so even if they were open, you wouldn't even know. I highly recommend not coming here. read more

went through drive thru and the girl sounded like she did not even want to be there. got my order which turned out to be a completely wrong order so we had to go around the drive thru again and when we told them we got the wrong order they said "alright pull around" like they already knew they messed up. it seems like a bunch of kids working in there who don't really care about their job. and once we got our food, they didn't even get the order right still... I just left and ate what they gave me cuz i was hungry and annoyed but that was ridiculous. read more

The worst. Slow, rude, don't give you you pay for. I politely asked why I was charged for two orders of fries and woman started yelling, 'I didn't charge you for the rings". She charged me $5.25 but gave me cold crappy rings that were 3.29. Hope you enjoyed our interaction 'cause I'm not going back. Hope this company dies from lack of income-how many times do I have to come here and get screwed... read more

Slowest and I mean slowest service I ever had. First off the lobby is closed. Why I don't know. Sat in the drive thru for 20 minutes before taking my order. I ordered 10 cheeseburgers 5 with no onions or pickles. You would think they would separate them. Nope all mixed together. Then the dazed girl taking my money acted like she was doing me a favor. Also what ever happen to saying a lousy thank you for your order. read more

Sitting in drive through again. Waiting to order for 30mins & same 4 cars ahead of me. Last time, as soon as I got to order, the told me they were closed because the manager walked out read more

Horrible management, 4 times now I go for breakfast at 6 pm and told they have no eggs so I get burgers. The meat is half on bun and tasted like crap . Today the guys tell me they aren't serving breakfast anymore. I look at the sign and it says breakfast all day . What a joke . It took over 15 min to get 4 burgers with only one car in front. Might as well close it down. Sad thing is sign outside says starting at 15 an hour . We raised a bunch useless kids who can't function without their phone. I only wish I could leave no stars read more

This place is terrible the service is horrible and rude .I would find somewhere else to get my food .If I could give them 0 stars I would

Tried the drive thru today and heard "be right with you " five minutes later no service yet. Went and parked to go inside but the door was locked. We took our business elsewhere. read more

My 2am visit was great! Classic sliders whenever at great quality. I ordered sliders and chicken rings at 2 am and the service was just like it would be at 2pm. Perfect place to grab some late night munchies from! read more

Its white castle.....what can I say? Like every white castle I have ever been to......the drive thru speaker is barely functional and you have to repeat the order several times only for the staff to throw attitude when they get the order wrong...Food is as expected cheap and sloppy...LOL read more

i waited in the drive through for an hour just for my food to be cold and the fries to be stale i would have rated zero stars but they wouldn't let me we need better staff or take this place down i vote no for this nasty place ew... read more

What can you say it's White Castles either you like them or you don't. One thing they could use is more adult supervision inside but other than that it's all good read more

White Castle - Fast Food Near Me - Joliet, Illinois