Ran in to get a garden hose replacement. 1. Price was…read morecheaper than HD 2. Friendly cost-conscious staff present immediately to help me choose what would work best for my needs. 3. Great selection of garden accessories and even stylish boots for these muddy Hilo days! 4. Super fast. In and out in less than 10 minutes!

Love this quality supplier and the extra mile they go! This…read moreis always my go to for building materials . So so much better than Home Depot and not more expensive.

We went in without really understanding what we needed. They listened carefully and helped us…read moreproblem solve. They laid out all of the parts we needed and explained how to complete our project. They were fast, friendly, and above-and-beyond helpful.

They have a nice, well organized, clean shop. We needed Pex A but they only carry Pex B. They are…read morevery friendly and we were able to get most other stuff on our list. We ended up having to drive to Kona to get what we needed.

Tanya in doors was my salesperson and she was not very helpful in assistin someone not familiar…read morewith instructed terms like "hinge Right/left". And when I specifically ordered "hinge right" doors in an e-mail which is their process the order was changed to " right hand " not "hinge right" and the industry accepted term- my mistake was assuming that's what Honsador meant.. when notified of the situation Honsador namely Tanya/Honsador was not interested in keeping my Business and doing something for their customer. I wasn't asking for the world just acknowledgement this was not right and let's make it fair and right.. I recommend HPM they take care of their customers. Charles Sloan former Honsador Customer.

Be sure to check your wood before you leave this place. There's likely are going to be some bad…read morepieces. Several times our contractors had to go back there and return lumber that was crap.

Needed screen replacement on 2 patio sliders doors The…read moreservice was excellent and very professional. The screens were ready the next day. I strongly recommend this business for screen replacement needs.

They weren't able to help me with a screening project. They still acted as if the pandemic was…read morestill active and refused to send someone out to do professional measurements. Their first bid was around $1000, but they omitted several items I had asked about. Their revised estimate came in over $5k. Very confusing and frustrating.

The driver drove skillfully backwards up my driveway to deliver a truckload of red cinders exactly…read morewhere I needed it.

We must have come in a bad time on a Monday morning. Front desk clerk not helpful at all. We asked…read moreabout different kinds of rocks to spread on our driveway and what would be his recommendations and he stated that he does not like giving recommendations because customers comes back complaining to him which is fair enough. However. he was in a bad mood altogether. His demeanor and manners and need to improve. Asking questions and for help was like pulling teeth. First impressions are long lasting as we're new in town. By the way your business was recommended.

Walked in and was greeted by the best group of braddahs you could wish for. It took 20 minutes to…read moremake a new hose for our tractor. Incredible! These guys should have 10,000+ 5 star reviews!

Mahalo for your professionalism in your services, making Hilo proud. Your experts, I only wish you…read morecould fix appliances, weed eaters, jet skis, automobiles! I'd bring all my business to you folks! Thank you so much!!!!

I went in for some parts for an electrical project. I asked an employee if they carried an item i…read morewas looking for. She looked at me with contempt, said " I don't know" and walked away. She could've said she'd find someone who knew, anything useful like that. I'll never spend another dime there. Just drive into Hilo.

I go to Ace hardware for almost everything! I appreciate the friendly and knowledgeable staffread more

Sad I renovated whole my kitchen and bought granite and cabinets from this place. The sale person…read morewas so unprofessional, didn't respond my messages , didn't keep any of my files made zillions mistakes. But I had no choice because homedepot is bad as them and takes 4-8 weeks to get anything. However the products are low quality, especially my counter tops. They have ugly marks and cracks I can't believe they sneak in that rejects quality granite that I have to live with after I spent over 30k to renovate this kitchen.

Sadly, they sell mostly low cost counters. Very few to choose from…read more But, they only sell the slab. They don't install, they don't cut or transport. I wanted to refurbish my kitchen to include painting the cabinets, replacing one lower cabinet and some carpentry and countertops. The only thing they could do was to build the cabinet including a super cheap corner Lazy Susan. I'd like to find a company that is full service!