Instead of Broadway, Your New Name should be WrongWay! We hope No-One will do business with you…read moreafter reading this.
After my visit yesterday to A1 (formerly Broadway Rental), I wish zero stars was an option, because that's how bad my experience was.I came to the store looking to rent some scaffolds. The clerk asked for my driver license, I provided that to him. He looked puzzled and called for his manager Zack. They said there's a note here to not do business with me or my wife, due to a discrepancy from April 2021. That caught me by surprise because they said they are under new management. So I challenged them that if they truly are under new mgmt, then they should forget about the past discrepancy and do business with me. They said nope, You need to clear that up with the Party rental folks. I said, look, I'm willing to forgive you all of offending us and moving forward if you will. He continue to tell me emphatically NO!
Now sense he wanted to continue trying to humiliate me, let me tell you why there was a discrepancy to begin with. In 2021, we rented a Gold Throne chair from Broadway Party Rental, for our very special 90 year old dad's birthday party. When the chair was delivered to us (late by the way) it was in bad shape, did't look as beautiful as the picture, paint was chipped, stains were on the velvet seat, both arms were broke and poorly glued back together, the legs were chipped, scratched, and looking wretched. We called the company to stress our disappointment, asked to speak with the manager. When we got on the phone with him and started to tell him about the issue, He became irate with us, thinking we were a different previous customer that had already complained about other chairs that were rented.
Here's the catch, he said "You people are all the same. You rent from us and all you want to do is get stuff for free" We told him we never rented from from him and he had the wrong customer. We asked him what is that supposed to mean, he says "you know exactly what that means". So, yes we called him a racist, returned his broke down chair, and never looked back. The chair wasn't worth the $85.00 rental fee. We would have agreed to getting a better chair, as it wasn't about the money for us, because that chair wasn't worth $5.00. The close up photos show how abused the chair was when delivered. You can't tell from the full picture just how bad it was.
Now a year later and New Mgmt, we see that they are still up to there old tricks. It should not have been a race issue. You classified us by saying "You people are all the same". Never the less, our fathers event was amazing and Thank God we made it, even with that horrible chair.
By the way, Home Depot rental had everything I needed and was quite happy to do business with me. We encourage anyone who sees this review to think twice about A1 and Broadway Party Rental. This shows a lack of integrity on the part of the business and the Mgmt has not demonstrated any effort to move forward.
