Bad and rude customer service. Stopped into store to buy a few things. person working there was…read morerude and and was not helpful. Not coming back.

I RECOMMEND YOU DO NOT PURCHASE A MN HUNTING LICENSE FROM WHITE BEAR BAIT AND CONVENIENCE STORE! I…read moream reluctant to bash a local small business, but as of August 26, 2020, these guys are engaged in unauthorized additional charges being added to MN DNR hunting licenses. Simply put, I was charged $38 for a $35 hunting license. After asking for a receipt, I asked the clerk why the $35 license (DNR license fee + agent fee to the store) was $38. He told me, "the DNR charges us $1 per page of the license," or something to that effect. I was dubious of his explanation, but left the store. I contacted the MN DNR, which advised me the agent fee was already included in the license fee I paid. They told me they would investigate. I returned to the store this morning and politely advised the same clerk that sold me the license that I had spoken to the DNR, confirmed the extra charge was unauthorized, and requested a refund. The clerk called the owner, and then reported back they would not refund the $3 because "the DNR charges us $1 per page" (of the license). I asked for the clerk's name, but he refused to give it to me. Okay, whatever. I just wanted it for record keeping. I don't hold him personally responsible. As I walked out, lingering at the door, I gave the business one more chance, explaining again that the store was assessing an unauthorized charge, and that this was wrong and I would follow-up on social media. Silence. Dude, you are going to fight me over an unauthorized $3 charge? I let the DNR know again and they confirmed additional charge beyond the license fee + agent fee was NOT AUTHORIZED. Needless to say, clerk did not ask me if I was okay with it before processing. So here we are . . . makes me wonder how many licenses get sold per year by these guys, multiplied by a few extra dollars. Helps their bottom line, right? I won't patronize this store again.

Convenient spot on Highway 61 near downtown White Bear Lake - always competitive gas prices.read more

Bought gas at the pump and saw you could get a 20# propane tank filled for $9.99. Went inside to…read moreget some tanks filled and was charged $13.05. I asked a about that and the owner said that the advertising on the pump was wrong and he did not know how the change it. I remarked that was false advertising and was about to pay when the other owner came over and said the was the price so pay or leave. Wow - that surprised me. Said if I wasn't going to pay he was going to call the police. Funny how quickly it escalated on his part. I asked for a business card and he refused. Said he didn't need business. WOW again for a small business owner. Cannot recommend anyone gives any business to this place.

This is a great company to work with! We had 2 different graduation parties we used their equipment…read morefor. We only rented tables and chairs, but there's nothing no damage to them. And they are clean. I really like that they are open on the weekends so we are able to pick up the supplies and return them. Their staff is also very helpful. We did not do a lot of price comparison of prices, but I thought they were pretty affordable.

I have been renting from Hejny rental for many years. I have always been very satisfied! The…read moreequipment is always clean and in good working condition. Staff are always very friendly and knowledgeable. Very reaso prices! Highly recommend for anyone looking to rent anything.

Very friendly staff and professional. They are a bit understaffed but it seems they do what they…read morecan. They are very helpful.

Everything cost too much over here. Went to buy propane tank and it cost double the price for a…read morefull tanks, empty tank alone cost as much as a full tank at Home Depot. They should rework on their service's and pricing....

Faulty equipment. Horrible customer service. Owner will only say "that's our policy".read more

Everything about this business is kind and nice. They are wonderful group of people, always willing…read moreto listen to your concerns. Pricing was excellent as well ! Astute and empathetic.. what more could you ask for in a rental company !

I order some window treatments from Home Depot, and the measurement that they contractor was overly…read morelate for the appt. I was told during installation that i can put in my preference time which I did. They did not meet my preference, plus they were going to be late that evening since they have a installation which will take them longer. Throughout all of this, its been nothing but time changes when I readjust my work schedule, poor customer service in store, installation customer service line now tells me preference. I will never place any order from HOME DEPOT again.

On 3/8, My husband went in to order carpets. His order was 3 cuts of carpet of the same color, and…read more1 cut of a different color. He was helped by 2 younger adults, and then a Manager name "Linda". Since this is considered a custom Carpet there is no refund, We order this understanding that HOME DEPOT would also meet their criteria. Wednesday 3/11 AM, we get a phone call " Sorry , your order is too big to delivery and you have to pick up? Can someone explain to me how can we pick it up ourselves if the order is too big for them to deliver it? PLEASE? 3/11 My husband calls, they say " Oh let just wait until it gets here - NO communication- whatsoever 3/13, My husband decides to stop into the store to speak with someone. We spoke to the worker at the carpet area, he calls for the Manage on Duty and we speak about the whole situation and he shrugs his shoulders like he can careless, Which annoyed the crap out of me! we, then were told they will have someone contact us. "LINDA" or Jennifer" told us the turn around time would be quick. 1. We get there and find out our oder has been changed from delivery to pick up Today is Monday 3/16- We have received no PHONE CALL, my husband calls and finds out : "JENNIFER" no longer works there!! WTH .. What kind of crap is this. He wanted to speak to a manage right away and was told "OH they are all in a meeting" they will call him BACK ! it has been a WEEK and NO ONE has called us BACK. We are done being nice! SERIOUSLY Please give us our money back! stop stealing PEOPLE MONEY, stop taking advantage of PEOPLE!!! I just want to say, First and foremost my husband and I have been nothing but nice about everything, We have been patient and HOME DEPOT's management TEAM have been nothing but Disrespectful and liars. You know maybe, if the MANAGER LINDA LEE, spent less time complaining about her worker to my husband she would have maybe did his order correctly and we would not be in this situation.. So unprofessional for her to tell him how stupid and incompetent the other 2 worker were that didn't help him correctly. WELL, LINDA you also did not help us properly and now we have lost $3800 dollars and HOME DEPOT won't call us BACK.. All I have to say is you guys need to make this RIGHT........ This is not what you do to your customers!!!! FIX THIS! We are at a point were we need help, If anyone knows how we can legally get the help we deserve please let us know. This is not fair at ALL!!!! We deserve a refund, we did everything right but HOME DEOPT DID NOT, if you can fullfill your contracts then you need to give people back their refund

Man I should of looked on here before even renting cause he truck and app to get it without going…read morein took longer than going in , then I get a truck that windshield wipers don't work in a storm , worst experience I ever had

DO NOT RENT FROM U-HAUL! I reserved a 10' truck, on line, with the Oakdale, MN office, a month…read moreprior to moving date of 3/30/19 and followed up with a phone call confirming the reservation two days prior. Reservation was for 8:30- 4:00. When we went to get the truck, we were told that because we were not there on time, they rented our truck to someone else! No other trucks were available until 3:00 that afternoon! We've rented from U-Haul before with no problems. Never told we had to be there at the time the rental started. Obviously they don't care about repeat customers, customer service, and the confirmation phone call to Kendy and the confirmation number that I had was useless. Avoid the frustration and exhaustion and rent your truck from another company.

I personally think this store and services are great. They've had every tool that I've wanted to…read morerent on time been flexible about return times the customer service is friendly they're happy to describe what the tools do and what the best case scenario with them would be. All around can't be mad at that and appreciate the business.

I don't rent very often and when I do it is usually a truck for moving. I was in between…read moreapartments and had to rent a truck twice, once to move from apartment to storage and another time to move from storage to apartment...You get the idea. My first experience here was really easy, the truck was $39.99 + Tax and suited all my needs. There was some confusion over my method of payment, they authorize a card for $250 for deposit then you get charged after the rental is returned for whatever the cost is plus mileage, gas, etc. The $250 then gets put back on your card, well in my case they accidentally charged my card, luckily they were able to refund it and there was really no harm done. My second experience was just as easy, I asked for the same thing I had a month ago and there was no questions asked. Once I payed I notice the rate is suddenly $49.99 + Tax. There is no price listing I can find on the web site and when I asked about the change I was told they just moved their rates on the 1st of the month. Seemed a little fishy to me especially since it was May 1st and I was specific in asking for the same thing I just had less than 30 days ago. I would think at the time i was filling out paper work before actually renting the truck someone would have mentioned, "Hey, by the way our rates changed starting this month and it is different from your last rental". I didn't really feel valued as a customer who came back twice in a month to rent equipment and was a little upset I wasn't informed about the change in price. I guess I will stick to my normal process for renting when I need to...Cheapest Option Wins.