Brad Cohen is a knowledgeable realtor with extensive knowledge of the Shenandoah Valley. He…read morecommunicates well and listens! It took me awhile to find the right place and he hung in there with me through it all! A true pleasure to work with!

Brad helped us find our home in the Harrisonburg VA area. He was supportive, attentive, helpful,…read morefriendly, and always available to answer our questions. He focused on our specific needs and showed us the types of houses we were looking for. It was a smooth and stress free process, thanks to him. We highly recommend Brad!

Brent and his crew offer the broadest selection of lodging in Bryce Resort. They are focused on…read moreproviding accommodations to suit a broad range of budgets and are constantly improving customer experiences. The staff is responsive and professional, and does their best to accommodate guests in every way they can.

From the owner: We help property owners make home ownership and mountain getaways enjoyable in the Basye-Bryce…read moreResort area. We’re a locally owned small business with offices in the community, operated by staff from the community, for our community. Owning a home in the mountains requires continuous care. You and your guests come to rest and relax. We do the work so you can play…or do nothing at all. Our services include housekeeping, maintenance, grounds care, short-term rental hosting, guest reservations & correspondence, monthly accounting & reporting, state & local tax collection, remittance & reporting, Shenandoah County STR permitting, annual 1099-MISC reporting, and much more.

Made the process very quick and easy I wasn't stressed at all. Customer service was very helpful as…read morewell.

I've had such a great experience with Rocktown. Their customer service is always timely, genuine,…read moreand they meet all expectations for solving any concerns I have.

Currently staying at the Creekside Village Resort in Basye, VA. Check-in process was cool even…read morethough we arrived late at night (midnight). They place the keys in a VERY secure lockbox in an envelope with your name on it. You need a passcode to get into it, so it's not easy to break into. The drive to the resort was terrifying in the middle of the night, though, I will say. However, the unit itself was pretty cozy & I liked that it felt more homey than most modern & newer resorts trying hard to be fancy. It goes to show that you don't need a ton of expensive things to have a good vacation. I only docked a star because there were some things they didn't provide for a unit that's basically a 2-bedroom apartment: a dish rack, a vacuum (the place is fully carpeted), & steady internet service. The internet here is kinda spotty & keeps disconnecting every few minutes. I get that it's the mountains, but I also live in the mountains & it's not this bad. One of the locks on the screen door for the back balcony is also broken, which kinda sucks. Other than those minor things, it's a pretty good place to go for vacation & to get away from the world & be in nature. Lots of nature attractions all around. Pool is closed during COVID, tho, so don't get your hopes up.

I want to thank Gloria Cooper for matching me up with the perfect home! Gloria went above and…read morebeyond and believe me I don't say that lightly. Without Gloria's support I wouldn't be enjoying this gorgeous view on this beautiful Saturday afternoon. Thank you so much Gloria and Greekside realty! You are the real McCoy! Effie

Just a quick update. When we rented through this company, we caused some accidental damages to the…read moreproperty. We certainly try not to do that, but let's face it, sometimes things happen. I was impressed with the way the management company handled it. They addressed it professionally with me right away, they filed an insurance claim which covered most of the damages and charged us $22 for replacement of some stained towels (which couldn't be covered by insurance). They refunded the rest of our deposit. It took maybe a few weeks longer than I would have expected to get this resolved, but overall I was very pleased with how they handled the whole thing. They protected the owner but were fair to us and pleasant through the entire process. That's really all you can ask for, isn't it. It's not always about how companies handle things when everything goes "right". Sometimes it's about how they handle things when stuff goes "wrong", whether caused by themselves or the customers (like in this case).... so I thought that was worthy of an update.

From the owner: Vacation rentals at Bryce Resort Property Management at…read moreBryce Resort

I'd posted this on Google Reviews too, but wanted to make sure that it was posted here too, as I do…read morenot feel as though a 1/5 represents the employees at this company. I've had a wonderful experience with Matchbox Realty, specifically thanks to Graham Nelson. He has worked with me and my group to make sure that things in our house are all in order. I especially appreciate his understanding when it comes to issues that arise, as he is more than willing to give you a call to work things out.

Hold onto your wallet if you're considering renting through Matchbox Realty…read more I wish I'd checked Yelp to see their average 1.2 rating before we rented from them. Having put two kids through college, we've dealt with five off campus rentals over the years, along with numerous apartments that my wife and I rented during college and early in our careers. We've never encountered fees and business practices like this from a landlord. Our son's rent was about $700 per month, already among the higher rates in Harrisonburg. Before moving in, each of the four roommates was charged: * $100 application fee * $362 nonrefundable maintenance fee * $60 nonrefundable key fee * $3 processing fee That's more than $1,500 in nonrefundable fees collected from the four tenants before even considering the security deposit. A nonrefundable maintenance fee of nearly $1,450 for one house before anyone moves in raises an obvious question: what is the security deposit for? The fees continued throughout the lease. Every month there was a $5 renters legal liability charge. Paying rent by credit card incurred a 4.25% convenience fee, while paying directly from a bank account still resulted in a $3 platform fee. Both fees, again, every month. Unfortunately, the move out process was even worse. Our son was the last of the four roommates to leave, so my wife and I spent about 10 hours helping him clean the house. We vacuumed every room, wiped down furniture, cleaned the kitchen and bathrooms, mopped the floors, removed all trash, and filled nail and tack holes with spackle. The house was left in very good condition. Despite that, Matchbox kept the entire security deposit and then demanded an additional $450 from the four boys, threatening collections if it wasn't paid within five days. The charges included items such as replacing air filters (that was a first), replacing a couple light bulbs (we didn't recall any that were not working) a dumpster fee (the dumpster is shared by 50 units, how exactly is that determined?), carpet cleaning, and mattress cleaning. We had already cleaned the carpets and mattresses ourselves, making these charges in particular difficult to understand. From our experience, Matchbox appears to profit as much from move in and move out fees as it does from rent. That's especially disappointing given that many college students are already struggling with tuition, student loans, and living expenses. Customer service was equally frustrating. Frontline staff simply repeated company policy without addressing our concerns, and multiple attempts to contact senior leadership, including the CEO's office, went unanswered. The only employee who seemed genuinely interested in helping was someone in HR named Cara, but she no longer appears to be with the company. This was, by far, the worst rental experience our family has ever had. Based on our experience, I would strongly recommend looking elsewhere before signing a lease with Matchbox Realty.

I'd give negative stars if I could. They never stop increasing the rent (about 40% increase in 3…read moreyears). They do not respond to emails unless you harass them. Maintenance takes forever and the maintenance guys leave a mess behind them. Tent from anyone other than Riner's Rentals if you can. They really are the worst.

They have done a walk through the apartment twice they know that the ceiling fans don't work…read moreupstairs and they know their is ripes in the laminate flooring in the kitchen since we have been here never fixed water damage from the bathroom upstairs in the ceiling in the kitchen been their since we moved in and we got a non renewal because our neighbor kept calling in and lieing at first it was just that then it was they had numerous calls that's to cover them but not one phone call or email about these calls in ten years that we have been here plus numerous things we have had to wait to have fixed we have kept all of our documents and hope they know painting a house and redoing the carpet goes with the wear and tear after how long we have been here oh and they said they weren't renewing their lease either but she knows someone in their office so it seems their getting to stay so now she is messing with our cars I have her on camera doing it and still saying stuff good for you riner rental you just gave her more room to run her mouth...

Took my phone call & offered great suggestions even though my inquiry was outside her wheelhouse…read more Many thanks, Amy!

Amy was able to give me exactly the insight and referrals I needed, on our first meeting. It was…read moreclear she knows and understands Charlottesville real estate and rental markets, and other professionals in the field who are needed to buy and sell a home here.