i got rentals from this location twice. prices are a steal, cars are nice! the last car i had i…read moreliked almost as much as my own, and i am fairly picky. the car i got the first time, wasnt quite as nice but i mean they are rentals, you have to take what you get. the service is prompt, and the guys that work there are so easy to work with. they also call you to see how you like your car. if you dont like it i can bet they would swap you out for a better one.

August 1, 2015 Unbelievable! Instead of being driven…read moredirectly to the auto body shop where my repaired car was waiting for me, as the Hertz office manager had promised, I was forced to spend 1 hour and 10 minutes yesterday morning in a Hertz van while the driver of said van led a second Hertz employee to a drop-off site where she could leave the rental car she was driving. One hour and ten minutes!! When we turned right from the Hertz parking lot instead of left, which would have been in the direction of the auto body shop, I asked the van driver why he did that. He answered that the car behind him needed to be dropped off. Thinking that surely the drop-off would be just a few blocks away and not wanting to complain, I didn't say anything. But after 5 minutes or so, I asked where we were going. Driver said not to worry, he'd have me at the auto body shop in 20 minutes. Another 10 minutes elapsed and we still hadn't arrived at the car driver's destination. Again I queried the driver, who assured me we were very close. Obviously, these were lies. The van driver actually drove 35 minutes from the Clifton Heights office location to SOUTHWEST PHILADELPHIA! As you can imagine, I was not happy and made my dismay known (in a very polite, nice way) and the driver apologized, agreeing that the manager should have told him to drop me first at the body shop, which was in Morton, PA, and then drive to the drop-off site. When I got to the body shop and told the owner what had happened, he said that Hertz does that all the time and that because of the way Hertz treats customers, he never recommends Hertz to his customers. When I got home, I called the office to tell the manager, Iesha Alexander, how unhappy I was with the morning's proceedings. Her assistant answered the phone and said Iesha wasn't in the office. I asked when she would return and the assistant said she didn't know. When I replied that of course she knew when Iesha would return, the assistant said Iesha might not return for the duration of the workday, again insisting that she really didn't know Iesha's schedule for that day. What a way to run a business! Not! Hertz's website advertises that if one has a car in the shop, Hertz "can help by making finding a replacement car as easy and as hassle-free as possible." I guess no one told the Clifton Heights, PA personnel that. In addition to holding me captive for 1 hour and 10 minutes, my difficulties with Hertz started even before that. Trying to call the Clifton Heights office is a nightmare. My calls, made to the local office number, 610.623.7590, took forever to connect. I either got a busy signal, in which case the call ultimately was directed to a call center overseas or no answer (from 7:50 a.m. to 8:30 a.m., hours during which the office is ostensibly open). And one of the overseas representative I talked with insisted she was located in the local office, obviously a lie. So, no, contrary to Hertz's website's promoting, Hertz does NOT "make finding a replacement car as easy and hassle-free as possible." "Need a ride from the office, home or repair shop? No problem, we'll come and get you," proclaims Hertz's website. What the website doesn't say is that even though the office promised to send a replacement car to the auto body shop on July 20, it sent instead a van and driver who then drove me to the Hertz office, which is in the complete opposite direction from my house! I had to wait there for the car to be processed, which made me late for an appointment I had elsewhere that morning.

Horrible experience. I was in an accident and took my car there to get inspected and repaired. long…read morestory short: I had to take my car back multiple times because the owner and mechanics kept missing repairs that were a result of the accident. ultimately, they gave up and flat out told me to go to a different mechanic. I did and found one more professional, more knowledgeable, and perform an over better job. I would rather walk before taking my car back to this shop for repairs.

I am grateful every day for these guys! My aging VW Beetle has been literally falling apart one…read morepiece at a time, and every time, they have been able to be honest and clear with me on what needs to be fixed, what can wait, and what might have to be done next. I love too that aside from the major engine & exhaust repairs, they also do a great job at the "basics" and do the PA inspections, oil changes and tires. Thanks Briarcliff Auto

Thanks for helping us out. Didn't expect to leave with another car. Thanks to Shy Lyndsay and the…read moreguy took me test driving. We have a lil hooptie quick payoff and was in my budget. LYNDSAY even sat and kept our busy baby occupied.

The entire team was polite and friendly and very helpful. My husband is very excited to have his…read moreAudi Q7 again and Will at Springfield made the process very easy and we were in and out in a reasonable time. Thanks!

Deidre is the best! She knows what she is doing!…read moreAnd she's so patient. I was really very impressed! Give her a visit ! You absolutely cannot go wrong.

They are trying their best to get things done with the paperworks you can provide. I checked two…read moreother tag office and here's the only one can get my title ordered and mailed out of state. (It's legit though, I just don't have the ordinary doc and license. The other two offices decide to let me fly back to Minnesota and wait) the lady was friendly and fast. Just received the document today. 100% recommending this place.

This is my second time at Reliable Auto for a state inspection. First, the young ladies are…read moreextremely kind and deliver excellent customer service. They are always a pleasure. I didn't have a copy of my insurance card; the young lady was kind enough to print a copy for me from my online policy. I had a daytime running light that had been out of service for weeks. I fully expected to pay for that in addition to the cost of inspection. Apparently the wiring was loose so I was not charged. In today's environment that level of honesty is extraordinary. I will continue to patronise Reliable Auto and recommend them to everyone I know!

I am very unhappy with this place. I brought my car in for what should have been a minor repair,…read morebut instead I was charged $159 for what felt like a bogus diagnostic test. The biggest issue, however, is their customer service. They rarely return phone calls, making it extremely frustrating to get updates or schedule service. Poor communication and unexpected charges have made this a disappointing experience. I would not recommend this shop, be careful.

Many thanks to Phil, Paul, Gio and the gang for bringing my totaled Accord back to life. I'm…read morelooking forward to many more miles thanks to their outstanding job and price. The service is outstanding, as well.

took my brand new 2020 vehicle to a car wash one night and it was completely damaged with scratches…read moreall on the rIght side and fenders, took it to Phil and the vehicle looks like it came right out the showroom The whole process was very easy and Phil even offered me a rental car, I absolutely recommend this place and will be recommending it to everyone. Thank you so much!