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    Whitaker Construction

    1.0 (2 reviews)

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    3 years ago

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    Big Yeti Builders

    Big Yeti Builders

    (11 reviews)

    I hired Sias W. Parsons IV, Derek Parker, and Ryan Riggs from Big Yeti Builders LLC in Ogden, Utah,…read moreto demolish an existing deck, construct a new deck, and install a Renaissance Classico cover over a portion of it. The cover has leaked since shortly after installation, causing water to pool on the deck and creating a slipping hazard from ice buildup. I first contacted the company for warranty support after the initial leak in the fall of 2025. Derek Parker came out and retaped the seams on the awning, stating that this was the repair method recommended by the manufacturer, Renaissance. After the first snow in early December and then thaw, the awning began leaking severely. On December 4, 2025, I reached out again and left multiple voicemail messages and emails requesting assistance but received no return communication. On December 18, 2025, after I sent an email, the company finally acknowledged my concerns via email, took responsibility for the lack of communication, and promised to schedule warranty work. However, as of January 19, 2026, no further action nor communication has taken place. Because the office phone is not answered and voicemail messages are not returned, I requested via email that someone come out between January 9 and January 16, 2026, to at least document the situation including written notes, photos, and a detailed description of the problem and to confirm next steps for repair since we understand it may be a challenge to repair in the winter time. That request has gone unanswered. In my experience, Big Yeti Builders and its representatives have not followed through on their stated commitments regarding warranty service. Communication with the office manager, Kim Crandall, when she does answer the phone, has also not resulted in any confirmed action or resolution. As of January 19, 2026, their contractor license (#10687874-5501) expired. This review is based solely on my personal experience with this company. I recommend that prospective customers ensure they receive clear written documentation of warranty terms, follow-up procedures, and payment schedules before hiring.

    I have nothing but good things to say about these guys. Contacted them about an estimate for…read morereplacing my deck. Bill came out to my house on a Saturday to do it. When we decided to use these guys he came back on a Saturday to do our contract. He stuck to the estimate he gave us and gave us exactly what we wanted. He even took the time to discuss how the deck should be rebuilt so that it will last longer. They came out on a Tuesday and started in. Torn down the old deck, cleaned up the area, then stared in on the new deck. By the end of the day most of the new deck was done. The next day was finishing up the trim and installing the railing. Again, once it was done they did a great job cleaning up the area. Saving this company's business card for other work I need done in the future. They are worth it.

    Whitaker Construction - contractors - Updated May 2026

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