TERRIBLE service. Me and family came in for a coffee yesterday whilst waiting for our train as it was freezing outside. We walked in and were told "we're closing in 5 minutes so you can only order drinks" in an abrupt manner. There were 3 girls working, which seemed very overstaffed given the few customers, and for the most part they were standing around doing nothing. When we were asked for our order, one of the staff members said "what do you want?", which again seemed abrupt and rude, and she clearly didn't appreciate our custom at all. We ordered coffees, and although they were closing in 5 minutes, we were given them in mugs. Paper cups would have been more appropriate, so we didn't feel so rushed! The staff were doing closing duties and any customers that walked were told that they were closed. HOWEVER, when one of the staff's family came in, they were allowed in and were served drinks! Then, all 3 members of staff disappeared leaving the cafe unmanned, despite us still being in there. The staff then returned and began sorting tips - very unprofessional in front of customers! When we quickly drank our coffees, we weren't even thanked as we left (despite all other customers who had left before us had been).
It seemed as though the business was being run by a few irresponsible teenagers, who seemed annoyed at our presence, and as if it was a chore to serve us! I won't be returning and neither will my family. read more