Great service and pretty good selection. Someone is always there to help. The upstairs home…read morefurnishings section is pretty good as well and we have purchased many things from there. I wouldn't hesitate to recommend the store to anybody, especially as it is a Canadian operation.

We accused of stealing from store. I went back to show that I had not taken anything pulled…read moreeverything out of my pockets offered him the owner to look through my van he refused and processed to say I stole.

We came here looking at the snowboards. Ryan was kind enough to help us. My husband wanted to…read morepurchase a snowboard, but we had already rented our gear. We didn't pick it up yet, so Ryan told us that we should look into possibly cancelling our rentals and getting a gift card to use at showcase. We thought that this wasn't possible, but after making a few phone calls and visiting Carleton lodge, we were able to get a refund on our rentals. That meant that my husband was able to purchase the snowboard that he wanted. Ryan was very knowledgeable on the different boards and explained why. He was able to explain the conditions that certain boards were good for. I also decided to purchase a pair of boots for myself as well instead of renting them. I tried on a couple different shoes. One of them was the vans and it was a little tighter than most shoes. I decided to get the Cadence boot in black. It was the most comfortable. I was also able to get a pair of gloves (burton) and pants (burton). Overall, if you are looking for snowboard gear this is the go to place. Worth the fact that the staff is very helpful and friendly. That is something that is sometimes difficult to find. Decent prices considering you are in whistler village. Definitely stop by here for any gear that you need for snowboarding!

I love this store. Great range but the staff are what really makes it. The team here just have a…read morebrilliant service orientation. Big shout out to Jon, Jessie and Najade for getting my boots and bindings back in operation today. Thank you, legends the lot of you.

I got roofied last night and dealing with Bartle & Gibson front end staff was still the worst part…read moreof my day.

I don't know how this store is still open. Some of the worst service ever. I also drive out of town…read moreto get supplies. They need a few different employees. Seems like the ones they hire have no customer service skills. As long as they can fog up a mirror or have a pulse they are hired.

I cannot say enough good things about Arbutus Routes, their staff, and our guide (Lizzie). We did a…read more5-day single track guided MTBing experience in June 2024; Alistair and Anna were quick to respond to all my questions and helped us customize the tour so we could have more days at the bike park. We arranged to bring our own clip pedals, they supplied full face helmets and other protective gear as needed for the bike park, which Lizzie help us fit. (Pro tip: remember to bring glasses or goggles for the bike park.) I was able to ride a DH bike for the bike park days, then switch to a Transition Relay (e-bike) for the other days. Lizzie made sure our bikes were adjusted to fit and we set off for the bike park! Lizzie is an excellent guide and coach! She made the experience fun for all of us, though we have different skill and endurance levels. She prepared us each step of the way and answered all our questions so we could just focus on having fun. She gave us tips on riding drops, jumps, and slabs and found the best places to session each. I appreciated that she gave us choices for each day's adventure. Often there were more and less technical routes that allowed us to ride "together," yet at our own levels. Lizzie also gave me some helpful tips for riding the e-bike that will come in handy back home. If you are planning your first trip to MTB in Whistler, I highly recommend working with Arbutus Routes to plan one or more tours. There are a dizzying array of trails to ride in Whistler/Squamish/ Pemberton, and a guide (Lizzie!) can get you to the trails that are the most fun and the most appropriate for you.

The E-bike is amazing, very powerful. Enjoyed a full day trip with all the lakes visited.read more

Good stuff rooms amenities and location…read more Bad communication can't wait til next time

We heard this was the spot to rent downhill bikes - the hype was justified!…read more The team here gets all your personal stats to adjust the bikes to suit you and your riding style (suspension, reach, and chainstays on the V10) so everything is ready to go when you pick them up. Our bikes were current generation Santa Cruz V10s. They came equipped with Fox 40 & rear coil, SRAM X0 drivetrain, Maven brakes, and Assegai/DHR tires with proper DH casings. The bikes were absolutely dialed and we had a blast riding everything from A-Line to double black tech with them. I've been on rental bikes in the past that were clapped and had soft brakes or wonky derailleurs - that was not the situation here at all. The crew was helpful making some last minute adjustments and locked the bikes up so we could sit down for lunch somewhere. One of the crew (maybe the owner?) also had some great recs for taking our bikes out in Whistler Valley on one of the days we weren't riding the park. We'll be renting from then the next time we visit. Highly recommend!

Great high quality kids clothes, brands like Native, Volcom, Levis. Stuff is so cute. Foubd some…read moretoys abd shoes too

Good selection of gloves ! Love the variety of holiday cards and gift. very cute store. Local…read moreCanadian business Picked up Reima gloves ! Would have never had the chance to buy them unless it was suggested from nice owner.

The owner helped me pick up some nice Reima glove liners. I was honest and told him I didn't want…read moreto spend a ton because I had thick gloves and was just looking for a light liner to wear around the village. The gloves are good material and the price point was right on. At first I was turned off by his friend in the shop. I asked if they had any discounts. His friend said, "No, but you could support this guy." Very dry and rather rude, made my husband and I feel weird when we were shopping. Thankfully the owner told me to try next door, in the kids section which also has a good selection of gifts. It's a small business - and yes I do like to support small business owners. I visited a few times after and everyone else was pleasant.

Terrible service from John. rude comments and pressuring to buy. Everything was over priced. guy…read morewith the dog was nice. owner is a good guy. need to get John in check.

When I went in to this store this weekend, I was greeted by some friendly staff. They had some cool…read moremusic playing off a vinyl record and the place had an awesome chocolatey smell from their eco friendly ski wax. I asked if they had time to wax my board and they had it done in thirty minutes for only twenty Canadian dollars while I went for coffee. They even fixed a scratch and tightened some loose bolts at no extra charge. I could tell that they really enjoy working there. The vibes are good and they sell all kinds of cool merchandise such as clothing, skiwear, and quality ski brands with awesome graphics. When I left to go snowboarding the shop employee told me a shortcut to get to the mountain faster than the regular way and I left thinking I'll be back there again for some tune up services and some new clothes.

There was a super nice and helpful guy at the desk. He added my bindings super quick and overall…read morejust a great experience! Highly recommend.

We stopped into visit Rogers wireless in Whistler Village in an attempt to procure some phone…read moreaccessories lost during travel. Unlike Verizon and AT&T stores in the U.S., for some reason Rogers Wireless does not carry "wireless" accessories - such as Bluetooth headsets. Epic FAIL!

Absolute most appalling experience of the staffing crisis in whistler. This store (with a hiring…read moresign out front) is run by teenagers who are completely unable to complete basic tasks like reactivate your account when your phone is lost or broken. Their suggestion to my need to get a new phone was "go to the library" to call Rogers toll free number. I had to beg them to use the store phone. I then spent the better part of 2 hours begging them to help me get a phone because mine had been stolen and after contacting Rogers was advised to go to this store. I finally ended up having to drive to Squamish and spent the better part of my day doing something this store should have been able to do within an hour.

I always check in here when I'm in Whistler in the winter. They have a good selection of…read moresnowboards, bindings and boots for men and women. The staff are very knowledgeable about their products. Other shops can be pretty hit or miss. I go here to get good advice.

Great customer service! Walked in debating whether I wanted to ride the bike park or trails around…read moreBlackcomb, decided on getting the E-MTB package and getting three epic laps on some grade A downhill tracks the guys recommend (double black diamond). Definitely recommend these guys if you're just looking to get out and put some peddling down. Great pricing, and awesome selection of bikes! Thanks again.