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    Where Ya Headed

    3.0 (2 reviews)
    Open Open 24 hours

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    Town car service

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    Jersey Limousine - FIRST-CLASS SERVICE
 ANYTIME ANYWHERE
 24/7

    Jersey Limousine

    2.0(1 review)
    1.0 mi

    DISAPPOINTED!!! I guess Jersey Limo is fine, if your flights are on time and you don't mind paying…read morean arm and a leg. We booked Jersey limo to take us to Newark Airport from Freehold, and then a return trip 2 weeks later. The cost for the round trip was $495.14, (for the "limo", not the flights) which included a 20% tip, and needed to be all paid up front, in advance. The trip to the airport was fine, as the driver showed up in a Chevy Suburban. However, due to bad weather in the Newark area, our return flight was delayed multiple times, and departed 7 hours late. We kept the company updated throughout the day. We were told someone would be able to pick us up. Our flight finally arrived at Newark at approximately 2:06 AM. My wife wound up spending close to 30 minutes on the phone with the office, trying to get the driver to our pick-up point, instead of the driver calling us directly. When the vehicle finally showed up, it was an older, smaller, Audi SUV. When I opened the rear hatch to load our luggage, there was garbage all over the place. I was waiting for some of it to roll out onto the ground. The inside of the car and windows were absolutely filthy and disgusting. Surely this was not a vehicle that was part of the normal Limo fleet. The driver didn't appear experienced either. We were grateful that someone came and got us at that time, however, we were extremely disappointed in the car and driver, especially for what we had paid. I later contacted the company, to let them know what our experience was, and to give them a chance to rectify the situation. I was expecting a partial refund, or at the very least a coupon for a discount on a future ride. However, when the owner replied, he mentioned that since it was so late, all his vehicles were booked, so they reached out to a sister company to provide a car. I don't know what kind of sister company would provide a car as filthy as that. I would assume an Uber or Lyft would be cleaner than that. He mentioned they were just trying to help us. But instead of explaining the situation up front, and letting us decide whether to accept the ride from this other company, or getting a refund, and getting a ride on our own, they just sent this car, so they could still keep the full price we paid. It's like going to a restaurant, prepaying for a steak, and then the waiter shows up at your table with a lousy hamburger and says we ran out of steaks, but we knew you were hungry, so we're helping you out with this hamburger. So, instead of offering any type of refund or coupon, the best he could do was apologize, and say "We look forward to servicing you and your wife again." Really? After all that? They say actions speak louder than words. This was not what I was hoping/expecting to hear. With that kind of attitude, it's doubtful I would ever use this company again.

    From the owner: A family-operated limousine business serving the public with all transportation needs and services…read morefor the past 20+ years. Give us a call today and let​ our family help yours.

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    Where Ya Headed - towncarservice - Updated May 2026

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