OMG I LOVED MY EXPIERENCE!!!! Dennis and Sarge were so helpful and so nice. Dennis was very…read moreknowledgeable and super sweet. He answered all my questions and didn't make me feel dumb for asking or raising concerns. I would definitely recommand this location. They were so sweet and so incredibly helpful. I will definitely be back!!

I had a very good experience there today. Dennis helped me and did more than I expected. He's a…read morevery pleasant and knowledgeable. Not only did he direct me to the right products (battery, wipers, coolant, etc), he installed them. I hope AAP recognizes they have a great employee in Dennis.

Service level, 2 associates working. One with an extended customer. Other couldn't look up my…read morepurchase history. Once I found what was looking for ( headlight) I waited for someone to come unlock the item I needed. Both associates went to the commercial desk to process a drivers commercial order. As I strode at the end of the aisle waiting for service. I gave them 15 min to come help. I finally left and went down the street to Advance where I was in and out in 5 min. I understand being short staffed but not having an awareness of customers waiting is not acceptable, considering the store has everything locked up and is no longer self service.

I Came here for a new battery. Tajh was so helpful in explaining my options and making sure I…read moreunderstood. She was super sweet and extremely patient bc I didn't know anything. I will definitely be coming back. The staff here are super kind, professional and knowledgeable. #HappyCustomer

All your parts needs can easily and happily be taken care of at this location. Service is both…read moreinformative and inviting with a smile. I've always been loyal to NAPA because of their stellar reputation and customer service forever it seems. This location has a bright ray of sunshine to greet you at the counter and I told her I wouldn't hold it against her that she's married to an Ohio State Buckeye! There's always room on the WOLVERINE side of life for transfers!!!

Went in to top of oil in my Subaru. I was all prepared to buy a funnel even though I have one at…read morehome. Charlie asked if I was going to do it right there in the parking lot and I said yes, so he allowed me to borrow one, i'm so appreciative!

Manager kurby is a prick. Absolute no help and rude saying if i wanted to "do his job for him"…read more Went to a different store and got help from a much younger gentleman who was able to do something a MANAGER at this store couldnt.

My parts girl Lucky or Lucy always has the know how and gets me guided in the right direction. I'm…read morethe Volvo and Janet Jackson guy and they all yell and greet me when I come in. Feels like home and always glad to go there.

Nice place for used car parts. They have a good selection and you can rent a wheelbarrow for big…read moreparts or a golf cart. You can also print a receipt with the location of the vehicle you came to pull parts from. Recommend bringing boots or work shoes, because the yard itself is rocks which can be rough. Otherwise good place.

Battery was dying so I pulled in and asked the guy at the counter if he could help…read more He brought out a battery tester and concluded that it was dead. $150 later and I was back on the road. The only hiccup was that he brought out the wrong battery initially and I had to go back in and do an exchange.

I know everything is different during these global pandemic times but this location did not handle…read moremy problem in a professional way. I have always been a fan of O'Reilly's but I will not be going back to this location. Hopefully others who go have a better experience...

All parts to restore my 2006 Ram SLT came from O'Reilly's. Their warranties and points system is…read moregreat! Highly recommended. Ms. Lewis

The store manager in Hanover mass stepped up and they stood behind their product. Great bunch of…read morepeople highly recommend.

The store at South blvd the Guy Nick just leaves people on the phone for over 30 minutes . I know…read moreit's important to help customer on the inside but learn how to muti task Sir smdh

Terrible app pick up policy. Paid for item on app and the account used my partners card. Regardless…read moreof me having and showing my ID and presenting the card, and showing that it was done on my app. I wasn't allowed to pick my item up. If that is such a tough policy they should allow an option for another persons name to added for pick up like most other places with in-store pick up rather than just be dismissive and rude. Not everyone is a criminal Dakota who clearly needs improvement on being dismissive and and how he speaks to customers. Even listening to him on the phone while waiting he clearly sounds like the workplace Karen. Update: Asked the order to just be canceled and was told it was. 10 days later upon checking the card statement the charge is still there and the order still open. Dakota clearly had some chip on his shoulder, I had a brief yet unpleasant experience and this clearly shows his mind was elsewhere. Called 800 to ask them to cancel the order and was told I had to go to the store to have them do it, and then call them if they will not cancel the order then; only WHILE IN THE STORE. I have already purchased the part at another Autozone. One would think they would see it then, after giving them my number and pulling up my account, and say "Hey, I see here you have an open order here". At the end of the day they should just cancel the dang order!