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Whatchamacallit Tools

5.0 (1 review)

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4 years ago

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Northern Tool + Equipment

Northern Tool + Equipment

2.1(9 reviews)
1.2 mi

Horrible customer service. Called to check on a paid online order before my wife drove 40 mins to…read morepick up said item. Lady who answered the phone had a horrible attitude and customer service. Became rude and placed me on hold without saying she was going to do so. Then presumed to pick the phone back up after some time with the same tone and attitude. After seeing various low ratings and similar experiences from other customers, no wonder the ratings are low. Not sure how they stay open with terrible customer service. If needing to shop from them, use the Edmond location and not this shanty of a place on the south side.

It took us awhile to find this place with the GPS, although we were in the vicinity and took some…read morewrong turns..our fault. My husband happened to see the huge sign by the highway and then found it immediately. It is located in a sort of strip mall, which we weren't expecting. There's a huge parking lot and we easily found a spot up front as there wasn't many cars here at all. We came looking for a generator specifically. We saw a couple of cashiers in position by the registers talking and on our way back looking for where the generators were located, we also saw a young man putting up stock. No one greeted us or asked us if we needed help. The building is quite large so it would've been nice to have some help. We found all the generators on the west wall and the Perfect one we was looking for. They were all locked up and so my daughter and took off to find that young man to help us. It looked like there no other customers in the whole building. When we finally found him he had to go find another person with the key. So this process went a little slower than expected. Once the key carrier arrived he helped us get the heavy generator up the front counter where no one bothered to talk to us. They seemed sort of rude I thought. They gave us the amount and we paid. No one even offered to help us get it out to the vehicle. So my husband got it out with one of their carts and loaded it himself. Where has customer service gone? I know we'll probably be back because of the good prices here but next time I hope they work on the service.

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Whatchamacallit Tools - hardware - Updated May 2026

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