I frequent this location on a regular basis! Team members are always friendly and provide excellent service! Sergio, the Operating Partner has a great team! Majority of the time they call me by name! This location to me does a good job of living out the Whataburger Culture!!! I enjoy the food as well! That's why I keep coming back! read more

10 stars!!! whataburger Tomball was amazing today. I called in a large order to go of 7 different burgers, fries, and chocolate shakes. She asked if this was for a school group and I explained it's for my daughter's 13th birthday. "We're having a Taylor Swift party" (TS go to fast food is cheeseburger, fries, and a chocolate shake). Maria not only took my order over the phone but it was perfectly packaged, all correct and hot / ready quickly. The icing on the cake was when Maria said "do you want a 13 tent" and came out to bring me the pictured tents "Happy birthday and 13". So above and beyond. Wonderful experience! read more

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Was passing through Friday evening on way to College Station. Very slow service. I was asked to pull over to front that my order was fully ready but just one thing (the wings) was not. I pulled up and parked. 30 mins waiting still nothing. Went inside to check. I saw two basket of wings sitting there above fryer while i was waiting to get manager attention. Manager with beard in a hair net, said it had just came out. Then they proceed to pack the whole order right then to include wings. Does not take 30 mins for wings. Needless to say, dont but the Whataburger wings!!! Taste like rubber and sauce is awful. I bought 2 orders thinkin they'd be good. Just sayin I threw the 2nd order away at next gas station I came to. As far as staff and service, horrible!!! They are Liars, and slower than a cripple snail!!! And unmm,,,if they ask you to pull to front and that your order will be right out, do t believe them. Sit there so they'll do there job and get it to you asap. Not fill 30 other orders and forget about you. read more

Whataburger - Waiting area - Burgers Near Me - Tomball, Texas

I have a 15 min break and I order a burger from this location, I get here it says on the app it'll be a 2 minute wait. I'm in the car for 10 min, I come inside and it's still not ready, on top of that the order is wrong once I get back to work. Strictly mayo and meat. It's a joke, from is pretty nice great attitude, they suffer because their kitchen is full of clowns. Great front of house shit kitchen. Lisa was great. read more

I absolutely love coming to this whataburger and that used to not be the case. It used to be disgustingly dirty inside. Cold fries and even colder burgers. I am very impressed with the improvements since Sergio and Carly joined the management team. Lunch time is definitely the best time of day to go. Great team yall have got going. Foods always fresh and hot. Always served with a smile read more

I would rather have the Diet Dr. Pepper that they serve than eat. I don't eat there, but hubs and son love it...service is good and it is also busy. It is expensive.to me. Good for groups. read more

Whataburger - customers at a fast food restaurant - Burgers Near Me - Tomball, Texas

Ordered online but never received my order. I ordered a coffee while I waited cause it was taking longer than usual. They came back and said they lost my order and offered to remake it. After waiting 50 minutes I was told I could not have my order cause it was a breakfast item. The manager Lisa refused to talk to me while she cowardly hid in the kitchen until I held up her drive through line. Do yourself a favor and just keep driving past this location. Everyone who works here is mentally disabled. read more

I ordered the spicy chicken sandwich meal but the sandwich was mini scale and it was just lettuce and bread worst whataburger ive been to!!

I've been to many whataburger locations for breakfast and this one is the slowest! In the drive through lanes this morning. Very unmotivated crew. If I was the regional manager Sergio the store manager would be looking for a new job. This was on 12/15/2024 about 9:30am. read more

Large fries container always only 2/3 full and not fresh. Slow service and order usually not accurate

Okay. Let's get into it! I think it's very overrated. The line for the drive-through is beyond confusing at this location. Drive thru is the main area of concern due to they way they have arranged the flow of traffic in this the shopping center. Communication from the drive-thru attendant could also be much better. Definitely not the Chick fil a experience, but I've also had way worse experiences, too. They are also reasonably priced. The food was satisfactory, but the loads of pickles and tomatoes caused the bread to get soggy quickly. Overall, there is so much good food in Houston that I likely won't go here again unless it's for the jalapenos biscuits; those are FIRE read more

Service was 5 stars but the food wasn't all that great! I did a quick food run for family in the hospital and was not very happy when I got back and gave the food to my family. Drinks were very flat. Fries were very soggy. The bread on both the Patty melts were soggy. The gravy to the #13 meal was straight water. read more

Whataburger - Soggy and some burnt French Fries. - Burgers Near Me - Tomball, Texas

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After my last review they been actually giving me fresh food. Really apologize it Whataburger thank you! read more

Whataburger - a pastry in a paper bag - Burgers Near Me - Tomball, Texas

Came in to Whataburger today spent $32 forgot my two extra chicken strips had to go in for those and my double meat Whataburger, for some reason, the bread was soggy moist there's moisture in between the double layer wrap that they wrapped the burger in But I'm giving them a five star for their dayshift manager, Ethan I got a lot of problems when I come in for corrections on my food at a lot of other restaurants Whataburger always fixes it and Ethan is a upstanding manager offered to replace the food on the order so I told him no thank you and that I just wanted to refund he said I will offer you the food and the refund I said no thank you 10 out of 10 customer service read more

So growing up in Tomball and not being back in nearly 30 years, this was a walk down memory lane. Everything else in Tomball has changed but this place still makes a good hamburger and fries. read more

Got back in town and immediately went to Whataburger, I was craving their Chili cheeseburger, onion rings and tea. I always get friendly service here, and love that. read more

What happened to this Whataburger?!!!! How is it possible they have changed from excellent to don't even go back. I waited in drive thru for 25 minutes. They weren't that busy either. This is becoming the norm. Morning , noon , night expect to wait. Then when you get your order hope that it's correct. Freddy's is open now so bye bye Whataburger. I so used to love Whataburger. It's a shame. read more

Out of all the whataburger's around the area this has to be the worst tasting The employees do not care about customer service nor do they care about what specific you add to your order. The sweet tea tastes horrible, especially at night . I can tell none of the KIDS that work here have grandparents that made sweet tea. read more

This by far is the slowest water burger I have ever been to. No other Whataburger takes so much time to get orders out. Every single time I've been to this location, the line is completely backed up and people are parked all over the place waiting on their orders. People are getting angry, and they never seem to get it right. People working the drive-through are slow walking back-and-forth into the building and act like they don't have a care in the world. read more

This location hasn't disappointed me in service as often so many do! Maybe it's the smallish town feel and people who are Genuinely courteous! I've enjoyed dining in many times alone or with Hubby! My all time fav breakfast food a Potato Egg & Cheese taquiTo w/ 2 Picante sauces! 2nd favorite is Sausage Breakfast on Bun (B.O.B.) Thank you Ladies for great service and with Joy and Smiles!! Great Vibes!!! read more

Whataburger - Great morning at local Whataburger!! - Burgers Near Me - Tomball, Texas

Absolutely horrible doesn't know how to make an order correct then they want to give us additue after messing up our order 2 times in a row . read more

We sat in the drive-through line for 18 minutes after we placed our order with only two cars in front of us. They brought food to the car behind us, but they had to wait an additional 10 minutes until we received our order -- three basic burgers. read more

The service here was great and the guy working the register Dante is the kind of person i want my customers meeting when they walk in

Avoid this place after hours. Stopped in at 0130 and went inside because the drive through line was so long. Must have been shift change because there were 8 or 9 employees standing around talking instead of working. Guy who took my order had to ask me four times and still managed to get it wrong even though all I ordered was a number 3 and a large shake. The burger was cold and the shake had chocolate syrup smeared all over the outside of the cup. Worst Whataburger I have ever been to. read more

I would leave 0 stars if I could. Drove up to the window around 9:00pm and had to repeat ourselves several times because the employees were laughing and cutting up in the background. After about the 5th time of them asking for us to repeat the order we just left. They didn't want our business read more

If zero stars were an option. This is the WORST Whataburger ever!!!! I've only been to it a hand full of times, and each time was a huge let down!!! Long wait at the drive thru only to get the wrong food. Cold food. Disgusting food. Management needs to get it together at this location. I mean, can the staff even read??? read more

I love this Whataburger! I stop here everyday for lunch. Cheryl is the best, she already knows what I want as soon as I walk in the door. Love the staff! Mike, Blanca, Manny and Aaron are all awesome and always make sure we (me & my hubby) are happy. Best Whataburger in town! read more

Good ole whataburger. They serve me Monterey melts so they cool. This place is my go to if you like whataburger you will like this whataburger read more

Customer service was shit and the food was dry! Wouldn't go to this location ever again!

I had ordered a sweet tea on accident thru the mobile app, that was my mistake. I asked the worker to please switch it to unsweet and he responded, "I already made it." I've worked fast food before, and that's unacceptable. You'd think the employees would strive to please the customer over a drink right? Can't imagine actual food. They already made it ‍ read more

Best Whataburger service ever! The cashier was nice enough to make me the buffalo ranch chicken sandwich even though it was out of season. 10/10!!!!! read more

The customer service is nice. But oh my goodness, the amount of times I've gone here & they've given me the wrong order is TOO HIGH. I just went & they gave me the wrong order TWICE. Third try is a charm right? But they will apologize & own up to their mistakes which is why they got 2 stars instead of 1. read more

I got more customer service than I ever expected. There was a giant wolf spider right on my window Ledge when I pulled up to pay and was shouting through the window how I couldn't open it I was scared. The girl at the window told me to pull forward and she would kill it for me. Whoever was working the drive through 6/16/22 at 1045pm she needs a raise! Also the patty melts are amazing read more

Asked for a Buffalo chicken strip sandwich got a bbq sandwich trash ppl working there

This location is terrible. Between making you leave the window without your food hoping you get everything you ordered to consistency being a word jokingly stated. This location employs children not quite ready for entering the work place and their management seems to be the real issue. I want fries cooked the same every time I come not so dry I spit dust, or so undercooked they are raw. Terrible place with like one good employee all others nope not at all........... read more

Just got back from this location! As always the fries are HOT, and the staff were all smiling and very nice! I realize the turnover rate in the service industry is high, even with managers, but somehow they manage to figure it out. 4 stars only because sometimes they will over salt the patty, though lately, that hasn't been a problem. read more

the worker had terrible attitude and it took such a long time for a simple order. we had bad service and when I asked for ranch they gave me the incorrect sauces I can't even have. read more

Well it's Whataburger so do I really need to write up a long drawn out explanation as to why this place deserves 5 stars!? read more

Whataburger - Burgers Near Me - Tomball, Texas

Been living in Vegas for 2 years and the closest Whataburger is in Arizona. So every time I come home I always come to this Whataburger. This is the same one I've been coming to since I was in school and it just brings back good memories. read more

Whataburger - Best ketchup ever - Burgers Near Me - Tomball, Texas

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The manager at the Whataburger in Tomball violated fire codes by letting more than the capacity of customers tonight. These teenagers were also rude to other customers The manager would not address the issue with me. . read more