It's important for managers to receive plenty of support. I recently had an unpleasant experience at a drive-thru where I asked for ketchup, but the employee was rude and claimed she had already included it, even though she hadn't. Don't forget the utensils, napkins, and fries, treat for the kids' meal either! I will make sure to always got to the one even if it is further. read more

Whataburger - The drive-thru employee - Burgers Near Me - Pensacola, Florida

I counted 9 flies between the cash registers and the sign (see pic). I do not pay to eat with flies so I am going elsewhere. read more

Whataburger - Four flies hanging on the sign. - Burgers Near Me - Pensacola, Florida

For the third time in a row, I ordered 2 apple pies with a meal. I have a disabled lady that loves the things. Twice I received no pies, this time I at least got one while charged for two. read more

I like whataburger...I'm from Texas. They did however have the dining area closed for interviews, thought that was weird. read more

Whataburger - Ate outside cause the dining area was closed for interviews - Burgers Near Me - Pensacola, Florida

Took to long, forgot part of our order, but the food was good like always and I don't not know how I would rate the abiance

Again, at the same establishment giving it a second chance 9 days later than my last review and I've been in the drive through window for about 11 minutes now, already paid. What the fuck read more

Horrible experience. Paid $50 for dinner through the drive thru. Arrived home to find 1/2 the order was missing entirely. Absolutely frustrating read more

This rating is based solely on the Dr Pepper shake but I can't find shakes like this anywhere else. Creamy, smooth, such a bold taste and the portion sizes are so big you better bring someone else to share one of these with! My favorite fast food shake out there by far read more

Went through drive up and ordered two salads and two shakes. Finally got to window and paid and got the shakes. Was told to pull around front and salads would be put in a couple of Minutes. 25 minutes later my husband walked in to cancel Our order and get refunded. The woman waiting on him asked someone in the back where the salads were and was told they didn't have the lettuce cut up! Almost a half hour later at that point and someone couldn't put salads Together?!?! The service sucks here! Someone else was sitting next to us waiting for their order still and they were there before us. NO EXCUSE! read more

Came here for lunch today, and everything was correct when i received it. We ate inside, and didn't have to wait long. Staff was super friendly, would definitely eat here again. Got the jalapeño burger (yum) read more

God awful& I have eaten at the Varsity in Atlanta and in Kennasaw, Ga both are known for the ambiance and not the food.

What can ya say about Whataburger? This location had fast friendly service, got our offer correct and the food was fresh hot and delicious. Best-fast food burger around and we'll executed. read more

After repeating my order five times it took 30 minutes to get from the ordering screen to having my meal in hand. If you value your time, do not go here. They also messed up the order and did not give me my drink... never again read more

I like a Whataburger burger. Probably my favorite fast food burger. I haven't tried much else -a patty melt once. It was ok but I'll stick with the standard whataburger. It's a good size, juicy, tasty & made to order. I like that they chop the lettuce & onion up. If you want ketchup on it, you need to ask. Fries are pretty good too. This particular location is faster with service than some & very clean. read more

If you're from Texas Whataburger is in your DNA and just overall it's perfect however here at this location it is absolutely awful! The wait is always the same and I don't understand why this problem just isn't a thing in Texas, every time I have ordered ive waited between 30-1hr for my order... if the food wasn't what it was I'm sure they would be out of business! You might aswell order in store because drive thru and curbside pick-up is pointless, you end up waiting longer than just going in store.... However if you have about an hour to wait 10/10 recommend if not than it burns to say this but don't order unless it in store. read more

This place is the epitome of what NOT to do. The franchise owners should sell & get out. We waited TWENTY MINUTES for 2 sandwiches & fries. People after us were served before us. Adding extra pickles to a burger shouldn't add any time. Then the fries were cold! The ranch buffalo chicken sandwich was dripping in ranch but had very little buffalo sauce. The burger had ZERO pickles when extra were ordered. The manager tried saying it was a shift change. In the middle of the lunch crowd at 115pm? And do NOT call me "hon". The replacement burger & fries were served in what should have been the necessary time after the initial order. Maybe the manager should focus on training her personal & spend less time flirting with male customers. We will not return! read more

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this goes for all whataburgers chicken wings, have bones, its false advertising yall selling nuggets as wings good tho read more

Hot damn this was amazing. The pico burger is the best burger I think I've had from a fast food place in a long time. It's pretty spicy so if that's what you like then get this burger. The meat was so fresh right off the grill. The patties are pretty big, they don't skimp on portions. Definitely a local favorite. Kinda busy at this location but good, people were distanced so it felt probably fuller than it was. Very nice staff. Amazing place, we need these in Utah. read more

Whataburger - Pico burger....spicy! And yummy! - Burgers Near Me - Pensacola, Florida

Probably the worst customer service I've ever seen. A manager is running around frantically trying to make up for the other employees slack. One person working, eight others walking around chit chatting, while customers angrily wait for their food. All of this while the drive through is wrapped around the building. The supervisor needs to get this place into shape. read more

Happen to Stop in drive through, terrible service, whom ever was taking orders at 9:15 am time frame need to be fired on the spot. Number one, said hello just a second, 10 ten minutes later, sorry just a second, 10 minutes later, just a second. Customers behind us, honking, several times during this uncompet worker. Plus when we did use this prior, mistakes in orders continuously. The manager needs to get rid of whom was taking order on Thrusday, 9:15 time frame. The are worthless and causes you lots of unsatisfied customers, and never got back to that whataburger again. If management does not do something, I am sure the close by Director will. I gave * which is not even desirable. Many people behind had to wait, because of this poor attitude menu taker. Needs fired. read more

Hideous drive through Feb 3 pm. DeAf people taking orders and food was cold and poorly cooked.. management on duty worthless

Waited over an hour to even order. I'm not sure if they need more help during the night shift but something needs to been done.

Food was cold. Went through the drive thru and after 5 minutes of driving I find it hard to believe that my food would be near frozen and looking like it was cooked yesterday. Called them to ask why they would give food out like this and they had no record of the order number. Will not be going back to this destination. read more

Visited 6/26; great burger and onion rings! Busy but staff very friendly. Grilled cheese and shakes a big hit as well!

5 of us traveling stopped for late lunch. Not many people there. Didn't want cheese but the bill was 6.66 so being religious and suspicious, I decided to add on cheese to make it 7.20 and NOT 6.66!!! Wondering if this is intentional pricing. Also, the 4 in my group got their orders but they forgot mine. I even had a number at my table. I gave it a 3 becuz the girl that waited on me seemed to actually care and got my food. Thank you That was the only good thing I have to say. read more

Just left the another whataburger to come to this one. Outstanding service and immediate attention. The whataburger downtown by mcguires needs to take some notes that place is an absolute joke. read more

the lady in the white shirt had an attitude and i honestly felt it was because of my appearance, mind you i was nothing but respectful. im a member of the armed services and i recently finished a deployment and an underway right after and ive come down to the area for a training and i just wanted a late night meal and i am disgusted with the service from her. read more

This was my second time at whataburger. The first time wasnt a good experience because we had taken our order to go and when we got back to our hotel we noticed that both of our orders were wrong. My spouse had ordered a whataburger while I wanted to try the avocado bacon burger. However, when we opened up our sandwiches it was some sort of chicken strip sandwich. We didnt care for the sandwich nor the spicy ketchup which doesnt seem to be spicy at all. This second time we came, our order was right. Our food was ok. We werent really impressed with it. The fries we got were really salty. read more

Good food, don't get my wrong. But everytime I come here I wait 45-1:45min. for my food. I understand short staff, but when the intercom came on all I heard was laughing and people messing around. I don't prefer this location at all and won't be coming back. Waiting this long for the past 4 years have been enough for me. Needs new manager. read more

Honestly, at first I thought it tasted pretty average, but it made me sick just a few hours later. I wouldn't try this food chain again after that experience. The line wasn't long nor the wait. I don't think the price matches the food, so 1 star. Though, the employees seemed nice and would give more stars, but food was not sitting with me. read more

The service is slow and some of the staff can be rude but overall a very good place to eat, I personally would sub for the drive thru over inside later at night because of the homeless and drunks who frequent the area. read more

worst service ever! fhey dont even speak when you walk in and everyone has a attitude! they lock the doors at 8 claiming they dont have the staff to keep it open! the one on fairfield is way better and cleaner! read more

So this is all the hype all about in the south. I am not impressed. Burger is dry and not that tasty. I'm from the west and nothing can beat in n out on food quality. read more

Whataburger is a Texas-based burger chain that apparently has locations in Florida. When I noticed this, I knew I would have to try it. After all, a burger from Whataburger can cure cancer, restore 20/20 vision, make you grow taller, make you earn and feel like a million dollars, all while helping you solve the world's many crises. At least, that's the hype that every single fan boy eagerly provides. I went with the Chop House Cheddar Burger - two patties topped with grilled onions, bacon, and steak sauce. I knew from the large cup that was included with my not-super-sized meal that this burger will probably also be massive. Given that I am a glutton, I of course don't object to this fact. After waiting a reasonable amount of time, a friendly employee brought our food to our table. She also offered other dining essentials such as regular ketchup, spicy ketchup, and napkins. The fries are nothing special at Whataburger, but not total crap like the fries at In-n-Out. I'm also a huge fan of spicy ketchup, since you get all of the flavor, all of the sodium, but none of the fat. The burger itself was definitely Texas-sized, and that makes it pretty awesome by default. Unfortunately, this awesomeness was undermined by the quality of the patty. I was expecting slightly more than the processed to death taste of a Double Quarter Pounder. I feel that regional burger places, like Whataburger and In-n-Out, are overhyped by people who grew up in those respective regions. I liked Whataburger. I appreciate the immense size of their burgers, and the fact that their fries don't suck. With comparable prices to more traditional fast food places, Whataburger should certainly be picked over McDonald's, Burger King, and Wendy's. Unfortunately, I can't give it much praise beyond that. read more

Great place to get a burger friendly staff The good is really good clean and relaxing great place to bring a family and I will definitely be coming back soon the food is amazing and the hamburgers are just the right size read more

I had the Patty Melt sandwich and it reeked of a smelly microwaved grilled cheese. I ordered the onion rings instead of fries and they were tasty.The meal cost me about $7 bucks and I don't think it was worth it being that the burger was suppose to be the star of the show but was the runner up. This location was ok, the girl in the drive-thru was super nice, I think her name was Angel. She's the reason why they got three stars from me! read more

Whataburger - Burgers Near Me - Pensacola, Florida

The staff was hard at work, a store front full of guest waiting to order and waiting for food. It did take 30 minutes to get food but they did a great job. The drive threw was deep with cars waiting to order. We have got to be patience. People are not going to work but the same people want perfect prompt service while they throw trash in the parking lot. My point is thank you for showing up to work staff and thank you for your service. You did well. I know it isn't easy right now. read more

Love Whataburger! This location has been a staple on the West side/ Brownsville area for years and years. The 3 stars is because this location is always hit and miss. Sometimes it's excellent, fast and friendly. Other times, the drive thru will get bogged down and the food will be cold or messed up. read more

Definitely the slowest whataburger drive thru in Pensacola .... do better, your not making 5 star meals in there

This is by far the slowest Whataburger drive through I've ever seen. 30min have passed and they've served maybe 5 customers. Do not come here if you want "fast" food. read more