I had a very disappointing experience at the drive-thru this evening around 6 p.m. I pulled up and was told to wait, but no one took my order for at least 5-6 minutes. When my order was finally taken (just a milkshake and a cinnamon roll), I was told to pull to the window. I waited there another 5+ minutes while cars lined up behind me. I could see my milkshake being made, but then the employee just walked away, and no one brought it out. At that point I drove off without ever receiving my order. The whole experience left me feeling ignored and frustrated. I don't know if I was singled out for some reason or if this is how they treat all customers, but either way it didn't feel right. Management should know the 6 p.m. shift is not being run well, and I would not recommend this location until the service improves. read more

The service here was very friendly. We stopped for lunch and ordered 2 meals. We had an on line coupon that we couldn't get to take. The manager was very helpful to get that applied. The burgers were just ok for Whataburger we are used to and the fries weren't very hot. More like sitting in bin. They get cold so fast anyway. On a positive note, the onion rings were way better than we remember. read more

Maybe is just this location(Lancaster by the Walmart ), but is whataburger considered fast food ?????? There's nothing fast about this location. The line can be empty, short or long , and you're still going to wait a ridiculously long time. It's always a younger crowd working , which doesn't and shouldn't have to be an issue , however the staff seemed to be more interested and concerned with their personal conversations and playing around than getting orders out fast and correctly. I've never really had too much of an issue with the food that I've purchased from there. It's just the lack of speed and unprofessional behavior. read more

An absolutely stupendous location! I had the pleasure of interacting with Rya during my visit and it truly made my day. Even though she was new, she treated me with a quality of service that I wouldn't even expect from a Michelin Star restaurant. She truly is a gem and in my humble opinion deserves a raise. She was accommodating to me as I struggled to craft an order which aligned with my diet. I walked out of the restaurant with the sweet taste of some damn good fries and a full belly, feeling happier and healthier than when I walked in. I surely hope that Rya sticks around, because I will be visiting this location frequently solely for the purpose of seeing her beautiful face and hearing and lovely laugh. Thank you so much to Desoto Whataburger for giving me a little slice of Heaven on earth during my visit! Sincerely, J read more

Got in the drive through at 3:20 and didn't drive off till 4 with only 3 people in front of me.always check your order before leaving because something will be wrong or missing from your order without fail read more

Bro...where do I begin? It never fails, it takes FOREVER for them to make your order. When you get your order it's cold. The workers sit around like it's social hour. Oder online they don't start making your order until you get there and get an attitude with the customer when they are on a time crunch. This is THE ONLY location that has this issue in the area. Same ole shit, your order might even be wrong I can tell you it's never warm that's for sure. I could go on and on about this. If I could give it less than 1 star, I would without hesitation read more

The service was fast and good. The burger was really good. I'd come here again. The place was brightly lit and clean.

Zero Stars!!! Do Not Recommend!!! Too many young kids who are playing instead of working!!! Order was completely WRONG, and not to mention COLD!! I hope the owner improves this smh read more

Quite literally the worst service ever. Place is an absolute joke. No coffee, no tea, all the fountain drinks were out. Bunch of kids running the show. Get a grip! read more

Night crew sucks never gets the order right and soda be carbonated they can tell the drinks are no good but still serve it good always cold nasty waste of time and money get a crew that cares about there services read more

The Night Staff are terrible take over 35-45 minutes in the drive thru for one meal its crazy .. WISH I COULD GIVE A ZERO read more

bro I literally waited for 30 minutes for a burger & fries. I usually don't write reviews in general but they need new management or something read more

Good food but absolutely the worst online ordering experience is at this location. It's almost like ordering a steak. They give an estimated time for completion but it's always 20 minutes after the time. I think I'm going too stop using the app. This location is ridiculous read more

Food is cold here each of the 2 times I been here they give napkins and staff is just plain rude I reallly wouldn't even give this place a star read more

I came early in the morning on account of I was getting an oil change at Walmart and I love Whataburger. While I was waiting for about 20 minutes in my meal there were people in the lobby waiting and coming in from outside bringing their order back for mistakes. I literally counted 5 mistakes with different peoples orders. Also there were not only dead bugs laying everywhere flies flying around dead gnats and bugs on the window seals. Not to mention trying to select a clean table was a task. I found this hard to believe with there being roughly 6-7 employees working at the time. This photo alone shows 3 dead bugs laying in the lobby on the floor. I would have left however this is the only food place in walking distance. No receipt given. Order number #108519 was listed on the bag. read more

Whataburger - 3 dead bugs - Fast Food Near Me - Lancaster, Texas

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Walked Inside & tried to order to go, the cashier who took my order was a young girl named "Taylor" she was EXTREMELY unprofessional. She kept laughing with another friend who was also on the clock. I could barely get my order in. I continued to ask what was on one of the burgers on the menu & the girl responded with "veggies & allat". I don't understand how one can work at whataburger & not know what is on their menu items. This location seems to not have any MATURE adults working the night shift. I came in around 4pm- so seems to be the night shift that is full of teenagers. Wouldn't recommend this location! Try the red oak location if you're craving whataburger! They are always friendly & happy to answer any questions. read more

I work nearby and have been eating my lunch here fairly regularly for the past 4 years. Today was the first time I have ever had a problem with my order (mix up, wrong sandwich) and it was resolved within about 15 seconds. I don't even write reviews but I went out of my way to write this one. This is simply the best Whataburger store in the South DFW area. read more

This place is nasty plus they take forever to take your order and they still get it wrong read more

Whataburger - Front desk - Fast Food Near Me - Lancaster, Texas

Waited over 30 minutes for 3 meal combos. Team is all over the place no cohesive leadership. Sauces "forgotten" all the time because they don't check orders before sending them out. read more

Super clean, quick, friendly. This is how all fast food should be run. I had the taquito with bacon egg and cheese. Overstuffed with eggs, hot, perfect. As were the has brown potatoes- and not greasy either. This is so much better Thant the experience I had down the road in Red Oak (aka cricket city). read more

Waited 40 minutes in the drive through just for them to tell us they were out of gravy for our meals at the window. Only one person working while everyone else stood around talking. Every time we come here the service gets worse. read more

This is the slowest place. Been here twice and each time it seems to get worse. Drive thru takes forever. Both times; the 2nd time the drive thru was slow and they got my order wrong, didn't notice til I was at my destination and too far yo ho bad. read more

No croutons for the salads for the second time ...large onion ring not filled up to the top and was DRY! And I could tell they was sitting in the fryer collecting dust I used to work fast food I KNOW! Done with this location read more

My first time ever trying Whataburger and it was delicious!!!!!!!!! The burger was great and so where the fries. read more

Whataburger - Fast Food Near Me - Lancaster, Texas

This is the first time I've been the Windys in a long time I stopped going because the service is bad but today I go to Wendy's the doors are locked I had to get into a long line I waited about 20 minutes just to order my food in another 20 minutes to get my food I pull out I get home which is a few blocks away the burger is so hard and dry like it's been out for a long time the cheese was not melted the bun was cold how ever I got the chili and that was OK I won't be going back read more

Take a very very long time for curbside pickups. Usually ready 30 min after pickup time. Same thing for the drive thru. You wait like 30 min or so. read more

It's a solid Whataburger, clean, convenient in and out location. Everyone is friendly and you can expect this to be as good as any other Whataburger. read more

This happens to be right by my house and it is truly a horrible experience. You are pretty much guaranteed to be in line for a minimum of 30 minutes for any item you order; breakfast, lunch or dinner. The managers are nice but that doesn't make up for how long it takes to get food. read more

The service is HORRIBLE!!! This particular location is very very SLOW and then after waiting the order is still WRONG!! Do yourself a favor and don't go here!! read more

Rudest drive thru experience I have ever had! How can people be so rude through a speaker?!? I was trying to order a Whataburger jr. for my son. I told the lady I wanted a plain one with meat and cheese only. She then proceeded to tell me, "so you want mustard", and I told her, "no", that I wanted it plain, Just meat and cheese. She rudely gave me a lecture in the most unprofessional tone about how they have plain and dry! She sounded so trashy and rude. I was appalled. I left and didn't place order for fear of someone tainting my son's food. Forgive me, but I rarely eat at Whataburger, and I didn't know that "their" plain definition was different than any other burger places definition. She seriously lacked customer service skills. She didn't say a lot, but what she did say was so rude. If you hate people, don't work in the customer service industry. It's that simple. read more

This is one of my favorite places to go eat out. I usually don't have any problems here. But tonight something interesting happened. I went up to the counter to place my order, and the manager was there in the front. I thought he was going to take my order immediately, but he said it was going to be "a few minutes." He goes to the back and disappears. 20 minutes later I'm still waiting for someone to take my order. I'm usually a very patient person, but even this was pushing it. Finally, one of the employees in the back came to the front and took my order. After finding out that no one was helping me after almost half an hour of waiting, he gave me a free meal, on the house. I ended up getting a patty melt meal, and it was well worth the wait. I was very disappointed that the manager was the least productive team member that night. He seemed like he didn't know what he was doing. He was poorly trained and not prepared to handle the responsibilities of being a manager. But I applaud the efforts of the employees, because they took charge of the problem. The manager gets one star, while the rest of the employees get five stars. So it averages out to three stars. I'll definitely come back to this place, knowing that I can depend on the employees to get the job done. read more

This restaurant closed early after 10pm due to short staff and the night manager was kinda rude to me at the drive through.... I'll be calling corporate tommrow morning the sign said 24 hours .... read more

So last week they had new trainees yes my meal was a little messed up but i called and they fixed the whole thing and made it way better and customer service was awesome the managers are very polite and didn't make me feel like an inconvenience so i will continue to call this my favorite spot! Thanks read more

I must have come on a bad day.. the place was super dirty food on the floor all the tables were dirty! Trash overfilled falling on the floor no lids or ice. I asked a team member for a lid for my daughter and she rolled her eyes and came 10 mins later with the lids. We had been out shopping and were super hungry so we still stayed, worst decision ever! We got our food 25 mins later and i had to go ask for it, it was sitting in the back and it was cold... never again. Go to Lancaster and 20 whataburger read more

Food was good, but took 30 minutes to come out. Also, I didn't receive my shake that I ordered either, but I can't wait another 10+ minutes for it to be prepared. The service had some nice people, but some were also very rude to other consumers here. Overall: Good food, but took too long to come out and not worth the inconsistent service. read more

This is the most awful Whataburger ever. I keep trying to try it again and it never fails to disappoint. I've even called the regional office to complain. Poorly staffed. Someone needs to be fired to get this place going in the right direction. read more

They always messing up on orders. They not professional with customer service. I constantly have to have remakes on my orders. I definitely wouldn't recommend anyone to come to this Whataburger whatsoever. read more

Here it is 12 am and the staff are running around like a chicken with the head chopped off. I ordered 2 sausage biscuits and a chocolate shake which Mike over charges me. I notify him he says he didn't: shows him receipt; he replies "oh I did" takes my small instead of giving my money and just gave me a large! Ok? it took them 25 minutes! To make my sausage biscuits! I use to like this location but this current supervisor cannot supervise. And oh I received a free apple pie! Biiihhhh! Get my sausage biscuits and one of the eggs was half cooked dripping yolk read more

Customer service is Horrible! Kyron looks like he doesn't even want to work, Destiny was on her phone for 5 min before even looking up and addressing the customer and the manager has the same attitude as employees. read more

Good place to eat. The spicy ketchup is a good option. I ate the A1 thick and hardy burger and I recommend it.