Nice location, spacious and clean. Juan was busy at the register but, he was ready to take my order as soon as he was done. It's freezing in there and they don't have ketchup or napkins at the condiment station? My Fries were kind of stale w no salt and my oversized Cookie but was not so fresh. So, I got stale fries and a stale cookie and I was charged the wrong price for my order. I wanted to say something but, Juan was busy and my cousin was waiting for me and didn't want to keep her waiting. Id recommend this location but, hopefully your order is a lot fresher than mine read more

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Went in for a fry snack, 2 large fries. That's it. As I'm sitting here fryless 20 minutes and counting after ordering I wonder if they are done peeling the potatoes yet. I'll let you know... Also dining room had sticky old spilled drink and benches needed a wiping. **update, after 25 minutes I went up to remind them of the order and they came out immediately. Obviously they had cleared the order without fulfilling it.... read more

Asked for multiple packets of ketchup and got a single one. Is it that hard to put a packet in a bag?

I am forever loyal to Whataburger, but this is hands down the worst location I have ever visited. No matter when we come, something is always wrong with the order, and the drive-thru wait times are absolutely insane. We've literally started budgeting 15-20 minutes minimum every single visit because it's that consistently slow. I understand places get busy and younger employees are learning, but the combination of painfully slow service and constant order mistakes makes this location incredibly frustrating. At this point, it feels like getting the correct order in under 20 minutes would be a miracle. read more

"Fast" food.......................................... It took them 10 minutes to make ONE f-k/ng burger.................. read more

I wish I could give this 0 stars. Every time you order in the app, it will say 5-8 minutes. Never ready. I'll wait 15 mins, leave, get there, and it's still not ready. I really don't get the point. I also don't think I've eaten here where they don't forget something. After visiting 13 or 14 times it's on me, so don't worry, I'm done. read more

I was on the prowl for a hot & juicy Whataburger, Fries, Onion Rings and Strawberry Shake. What I got was hot onion rings, lukewarm fries a good strawberry shake and a Cold Whataburger with cheese, when I asked for a whataburger WITHOUT CHEESE. I had to scrape the cheese off my burger which in turns had my chipped into a smaller patty. read more

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Same story with all fast food- not all food in the bag. But hey, guess it my fault for not checking. Do better!

Friendly staff, quick food, clean building! Would definitely recommend. Location is also great and clean restroom! All wins.

It's the slowest worst Whataburger in the history of Whataburger. Not once but twice I preordered food curbside and both times sat outside for over half an hour past the pick-up time. Both times I had to go inside to get my order and both times it was cold because had been sitting for such a long time. I'll never be back to that location. read more

We have been occasional customers over the last six months. The service and food have been consistently wonderful. Friendly service (sometimes VERY busy) and great food. I've started using the WB App, The last time I picked up, I could see they had I very high volume of food orders, but they were coping. read more

Horrible Horrible Horrible time man, ordered a medium milkshake and took a hour, A WHOLE HOUR service is horrible and not only that the workers were messing around. read more

This has got to be the slowest place ever! It took 30 minutes to get a cheeseburger.

I would give it no stars if it was an option ...... they need all new staff and all new management... soooo poorly run no concept for fast food. I can get my food faster at a steakhouse read more

Worst whataburger i've ever been to! Like fr, i asked and was charged for medium everything, but no fries were even put in the bag. i tried to stop and ask them but no one came to help and i didn't wanna honk so i just left. stayed for about an actual minute now that i think about it. i was holding up the line but no one came. read more

Whataburger - crappy burger - Burgers Near Me - Fort Worth, Texas

We went to this restaurant during a baseball tournament on 10/27/2024. I wanted a custom sandwich (basically a bacon blaze burger with chicken instead of beef, for medical reasons). They weren't too busy, but could have easily said "no, that's not on the menu" and I would have been ok with that. The cashier (and the manager?) worked through how to put the order together so that I could get the sandwich I wanted (it was the best sandwich I've had in a while too!). We don't normally write reviews, but the food and service far exceeded my expectations. read more

Horrible service I've been there at least five or six times trying to give them the benefit of the doubt and more than half the time my order was wrong. read more

I am 63 years old and have been eating Whataburger my whole life. As a matter of fact my first job was at Whataburger. Do not waste your time and money at the McPhearson location. They have the worst food and customer service in the DFW metroplex. I drove up there last night to get dinner for my wife and I and brought it back home only to find it was all wrong, cold and greasy as hell. Last time I got a to go order from there the same thing happened and I took it back and exchanged the food. Last night we were both tired so I threw mine in the trash and that's exactly what this location is, TRASH! From now on when we want Whataburger I will drive the additional 10 miles to the Burleson location. If you order anything to eat here, THAT'S ON YOU! read more

There was absolutely no line in the drive-thru so I decided to get some lunch. The friendliest voice took my order and was so polite I thought she must of got her training from Chick-Fil-A . Anywho they gave me my food rather quickly and I was off. The food was alright but my fries could have been fresher. I am rating it 4 stars only because I appreciate good customer service and would come here again because of it. read more

Whataburger - Side of building - Burgers Near Me - Fort Worth, Texas

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Love Love Love the new location! Right off the Chisholm Trail Toll Rd for speedy access for all of us commuters to Fort Worth. Today was the first day and they were on point! I had 3 car hops to my drive thru 2nd Lane order. They have Curbside pickup and double drive thru! It's the fanciest Whataburger I've ever seen. I'm love the Whataburger Ice!! It's the simple pleasures in life right read more

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Worst Whataburger in ever! Cold food, slow service, long wait. Something is wrong this the management of this location. read more

If you have about 35 to 45 minutes to wait for food, this is your place. I tried this location on two occasions , not trying it three times.

I went through the drive thru and ordered, asked for ketchup with my order and they said' 'ok'. Waited in line 25 minutes and then asked for the ketchup and she said 'we don't have any and laughed'. Then my whole order was wrong. Don't go there. Save your money and time!!! read more

This locations service is going down. You have to ask for all condiments. They will not throw in Ketchup with overpriced cheap potato french fries if you do not request. The meat is thinner and not as good as 5, 6 years ago. I am about done with it. I had an offer for 2 for 1 taquitos. They are 1/2 the size they were a few years ago. I am done. read more

Came here today. Got in the outside lane and the first lane cleared out (about 6 cars) and five cars still sitting there, and I'm the third car back, and with the first lane clear they still haven't taken my money. So someone comes to bring food &drink for 2 cars in front of me and leave. I move up. Then finally they come and I give my card to pay. All that time waiting they finally bring my order. Drove home 15 minutes away to find they didn't put my large fry in the bag. I only ordered a number one and then a side burger = 4 things and they forget 1. WTH?!?! So just remember to check your bags before leaving. I definitely will start! read more

At night they tend to be very fast and gives food quickly but in the morning they are very slow and don't seem to care. They made me wait at the white line for just 1 burger and a meal this morning. Last night though they instantly gave me the same meal within 4 min. This morning 25 minute wait read more

Morning service is horrible!!! Orders take excessively long times to get! It shouldn't take 20+ minutes for breakfast orders!!!! Management doesn't care about customer service! It's sad...I was excited to have Whataburger so convenient!!! read more

45 min for food. Why is this the slowest Whataburger ever. It's clear the employees here really just don't care.

Met the nicest waiter ever. The food was okay, and I'm still trying to figure out what the area right next to it is going to be. Basically a normal Whataburger except with nicer people read more

Pretty good whataburger! Patty Melt was great (could use some more sauce though) and so was the spicy chicken sandwich. They have a great chocolate shake and pretty good fries. The onion rings were kinda slimy so that could use some work. Pretty quick and tasty. read more

The employees at this restaurant move like snails. I placed a simple breakfast order 25 minutes ago inside the restaurant and still have not received my order. This has allowed me the time to leave a scathing review. It's only April but I imagine I'll still be sitting here come 4th of July. Save your time, don't come here. There's a Chick Fil A next door that works very efficiently. read more

I am so disappointed being from San Antonio and houston I love my Whataburger. I was driving threw and never have a rated a Whataburger in my life but I had to on this one location . The service was terrible first the drive threw taker seemed like she didn't want to work . Cold fries and wanting to try the chili cheese burger . I got a burger with two Fritos and teaspoon of chili. I didn't have time to argue I was passing threw to houston but I will remember this place so well that I know I'll never pass threw this one again . . read more

The food has always been good if they get the order right. I ordered food for two people tonight, the cashier even repeated my order back to me and told him that was correct. I know I should have opened it up to check it but even if it was wrong I would have had to wait on it to be fixed to the correct order. I brought it home and found out that both of our orders were wrong. My wife had to heat up her fries because they were barely warm. What really aggravates me is that while I was there fixing my drinks I was looking over the opening in the wall and could see one of the employees scrolling through his phone. Why do these places let the kids have access to their phones when they should be working? This kid wasn't talking or texting anyone he was just looking through his phone. Whataburger, you need to do better than this. Before I started writing this review I noticed that all the others have low ratings. I was being generous giving them one star. read more

The service was very slow, and they gave us the wrong order when we clearly asked for a double meat cheeseburger, they gave us a salad. Twenty minutes I'm not getting back. read more

Slow- order is never correct - last 3 times & no shakes! Always out. Shakes out at HULEN location, too. Hmm, must be too much trouble to clean the shake machine. read more

Trifling asf. I came here w my sister at 11:10 and they gave us some old ass food and rushed us out the line. The fries taste like they were old and thrown in the grease again BC THEY WERE. And then both of our tenders was cold as hell. We waited 30 minutes in the line for our food to be cold and nasty like come on bro. Do better with that because not only are we paying for it, but we're digesting it too. read more

Whataburger - Trifling asf - Burgers Near Me - Fort Worth, Texas

Your basic big dry hamburger. Plus mustard. Okay. Plenty of parking and menu options.

Drive thru customer service was HORRIBLE, I just drove off. It was so unprofessional that I forgot I pulled up to whataburger when the young lady started speaking. There was no greeting and she kept saying saying what else with a attitude like I was bothering her at work....Lol made me feel like I was getting on her nerves just bcuz I was tryna get a number 7..lol I hope whoever pissed in her cheerios apologize to her bcuz she's giving bad vibes at the work place read more

Terrible cook at this location. I ordered a sausage,egg and cheese taquito. The tortilla was hard as a rock. 5th time. Get someone in there that knows how to cook! Help doesn't pay attention. Last time I ordered a breakfast on the bun with sausage, they gave me bacon. Ordered a coke got a diet Dr Pepper. Location needs better help to make it! I know good help is hard to find but goodness, dig Their heads out of the sand! read more

one stare for the food only. every time I come here I regret it it's not just this location. It's every Whataburger location. They are the laziest slowest employees I have ever seen. They need to take a lesson from McDonald's or any other fast food joint and get customers in and out through the line faster. it does not take 20 to 30 minutes to fulfill an order. This isn't a restaurant this is fast food. get with the program Whataburger. You can make a ton more money if you would get out of first gear. i probably wont be back Again. Fed up. read more