Really, What the Heck?
I've been coming there with friends whenever I'm in the area, for nearly 20 years. It's been a tradition to stop in at What the Heck for pizza, etc. every time we visit. I've always recommended What the Heck because they serve good pizza, reasonable prices, and until today, friendly service. The kitchen is pretty small, so you can expect to wait a little longer for food, but it's not been unreasonable. All the other good things about the establishment have made it worth the wait. Until today.
3 Women and a Guy walk into a bar. (And it's no joke.) There are 5 or 6 people sitting at the bar, and 2 more walk in behind us. A very pleasant young woman (I'll call her Server #1) takes our order, which includes 4 burgers, beverages, and an order of fried asparagus. It's not busy in the restaurant, with just our table and one other. It's slow enough that the other server/employee (whom I'll call Server #2), is standing on the other end of the room munching on food. We received our beverages and fried asparagus (which was delicious, by the way).
After what seemed to be an unusually long wait (an hour), we inquired with Server #1 about our burgers. She tells us they are almost ready, and will be out very soon. More time goes by. The 2 people who came in after us have ordered a pizza, and are eating it already. We still don't have our burgers, so we inquire with Server #1 again. She tells us she just checked on our order, and they were out of buns, so someone had to run to the store to get some. Seemed like an odd answer, to not have buns an hour or so after opening. It was mostly odd because she had told us quite some time ago that the burgers would be "out very soon".
More time goes by. We asked if the buns had even arrived yet. We are also curious as to whether the burgers have been cooked and are sitting there, or whether they are waiting to cook them until the buns arrive. She tells us "the burgers are cooked, yes, but... but... oh, I just can't explain it." Well, there's no need to, because none of this is making sense anyway. We respectfully communicated to Server #1 that after being there nearly an hour and a half and still not knowing the status of our food, we'd like our check, please (for what have received) and we'll move on.
Server #2 walks over to our table and reiterates that they were out of buns, and she had to drive into town, and it's not a short drive .... Yeah, we've already heard all of this. May we please just have our check? We've been here almost an hour and a half and we are just going to move along. Server #2 becomes defensive. With what I would call a snarky tone and an attitude, she tells us how she "wasn't going to drive fast and get a speeding ticket just to get our buns." No apologies from her. She continued with unwanted explanations about the small kitchen, and how hot it was back there, etc. And then, with the bad attitude tone, she asks us: "Have you ever heard of heat stroke???" (I have absolutely no idea what any of this has to do with our missing burgers? If it's too hot to cook in the kitchen, then perhaps you should close it today.) One of the gals in our party responded to the question about heat stroke without any words, just a sound of frustration (kind of a half sigh/half throat sound of "uh"). Server #2 looked directly at my friend, tilted her own head to the side, and MIMICKED her. I could not believe it. I'm pretty sure I stood there with my mouth open for a few seconds before I realized that I had to get out of there right away. Server #2 was not going to let up, and this was not going to end well. I am typically pretty laid back and patient, always treat servers well, and I tip generously. I don't ever recall being treated this way by a server in my entire lifetime. She should not be working in a service industry.
Two of us went up to the bartender/owner(?) to pay for the beverages and appetizer we consumed. He tells us the burgers are ready now, and they will bring them out. I explained that it didn't matter, we were leaving. He offered to wrap the burgers up for us to go, and also to comp the burgers. He did charge us for what we consumed, and I think he should not have even charged us for that under the circumstances. Especially after I told him that I was so angry that I could not stay there for another minute, and that we didn't want the burgers now. I hope the message was loud and clear. If you are willing to GIVE us the food and we still don't want it, then you have really offended us. As long as Server #2 is still employed there (blond with lots of piercings), I will not be visiting or recommending What the Heck.
Come on What the Heck, we know you are better than this!!! read more