I had a terrible experience. There was an issue with my online order where I agreed to pick up the hurricane flag I ordered for my weather obsessed autistic son. I spoke to Eric who admitted that there was an issue on the website from time to time. At some point, I spoke to Gus about my order to pay priority shipping where he very rudely placed all the blame of the website order problems on me. I will admit that I accidentally made a typo on the shipping address but Gus demanded $60 in priority shipping for a domestic delivery. I was willing to meet in the middle with $30 but Gus refused to accommodate because he wasn't doing that "just for a flag." My parents agreed to pay the unreasonable fee for the sake of my son. He was going to unwrap a hurricane flag for his weather collection no matter what we had to do. The flag was supposed to be delivered by Christmas Eve for Ben to unwrap Christmas Day. I wasn't surprised the flag didn't show up on Christmas Eve as promised but I was disappointed. Fortunately, the flag I ordered from China came in on Christmas Eve so Ben was very happy to have a hurricane flag to add to his growing weather collection. Fast forward to January 5, 2026. I emailed Eric to tell him that we didn't get the flag. He sent me a screenshot of the UPS receipt stating that the delivery was made at 406 S. Fifth, touching off a heated email exchange. I live at 406 N. Fifth. I made sure when I placed the order on December 22 that I told Eric that I lived at 406 N. Fifth not South. Once again, I was blamed for the incorrect address. I searched my emails and found the shipping invoice. The shipping address clearly stated 406 N. Fifth. I was vindicated and promptly sent a screenshot of the invoice to Eric who immediately apologized and issued refunds, one for me for the cost of the flag and one to my parents for the unreasonable shipping charge of $60. I assured Eric we would never do business with them again and I will be leaving a one star review on Yelp. I was furious at the customer service I received. However, I am glad that they have a thriving business with many happy repeat customers. Unfortunately, I am not one of them. read more