I noticed bad reviews all over the world about this company and his workers. We can't have good…read moreworkers with bad workers cause the bad workers can sometimes make the good workers look bad. The experience I had which I never did before, as I got approved for new vehicle, interest was a pretty high, it was expected due to someone who did caused this towards me in the past. The man who did my paperwork, where I signed the contract, paper work, etc. He called me back the next day and found me a bank with an even lower interest rate. I did not expect that to happen. He could've just forgot about me and said business is done. He went the extra mile, which he deserves a raise and one of the best things anybody ever did was call me back so I can re-sign the paper to a new bank to get even lower interest, even by a few percent, it had everything to do with principal. THE BEST EXPERIENCE. -- SPEAKER OF TRUTH

This was, without question, the worst customer service experience I have ever had at a dealership…read more The issue involved a tire replacement on a vehicle that has a tire protection package purchased through Honda. Instead of taking a few minutes to verify the coverage, Neil immediately put the burden on my son to somehow figure out and prove what tire package had been purchased. Rather than looking up the information in the system, he was dismissive, argumentative, and unwilling to help. What made the situation even more upsetting was the feeling that assumptions were being made about my son before anyone even attempted to verify the coverage. We came in for service and were treated as if we were asking for something we were not entitled to, despite the fact that the coverage had already been purchased. I then called the dealership myself to explain that the tire package had in fact been purchased. The attitude I received from Neil was rude, disrespectful, and completely unacceptable. Instead of listening and assisting, he continued to be dismissive and unhelpful. At no point did he demonstrate the level of professionalism that customers should expect from a service department. The most frustrating part is that Sarah was able to do exactly what Neil refused to do. While I was on hold, she took less than five minutes to locate the tire protection package, verify the coverage, and confirm that my vehicle would be serviced. Five minutes. That is all it took. The entire issue could have been resolved immediately had Neil simply done his job and treated us with respect. The matter was later escalated, and I spoke with Will. Unfortunately, instead of addressing the poor treatment we received, his attitude was just as bad. He was abrupt, rude, dismissive, and unprofessional. Rather than apologizing and focusing on a solution, he seemed more interested in defending unacceptable behavior. Speaking with him only reinforced how poorly this dealership treats its customers. To make matters worse, when I initially called, I specifically asked to speak with Eric. Instead of being connected to the person I requested, I was repeatedly passed from one employee to another. It felt like a game of telephone, with no one taking ownership of the issue or making a genuine effort to help. Now, after all of the frustration, Eric wants to call me back. At this point, I have had to take a moment to calm down before even having that conversation because of how poorly this entire situation has been handled. Sarah was the only employee who showed professionalism, courtesy, competence, and genuine customer care. She deserves recognition because she was the only person who actually took the time to help and resolve the issue. I am writing this review because customers deserve to know what they may encounter when dealing with this service department. No customer should have to argue with staff members to have a simple coverage lookup completed. No customer should be made to feel judged, dismissed, or disrespected when they have legitimately purchased a service contract through Honda. Management should seriously review the conduct of Neil and Will. Their behavior reflects poorly on the dealership and creates an environment where customers feel unwelcome and undervalued. The fact that it took multiple phone calls, multiple employees, and unnecessary frustration to resolve something that Sarah handled in less than five minutes is unacceptable. The tire package was found. The coverage existed. The vehicle was approved for service. The problem was never the coverage--it was the customer service, and it was absolutely terrible from start to finish.

If there were ten stars -that would be my rating. I have purchased two cars in the past few years…read moreand could not be more satisfied. Anxiety and stress are the top two ways to describe the car buying process, but NOT at Two Manny's!! Everything from the financing to car history, was explained in great detail. Most recently I purchased a 2012 Jeep Patriot and let me say the 'team' at Two Manny's put all their effort into insuring an easy transition for me. I say team because all their work is easily transitioned between each employee and you leave there feeling like you were helped by some old friends. Comfort is the biggest reason I returned for my second purchase! I would recommend purchasing your next car from these great guys!! Thanks Again, Christian, Michael, and Eddie Jr. (You guys are truly the best!)

Selling unwashed beat up crap for a rather high price. Car was dirty, smelly interior and high…read moremilage. But thats all you get for $9k. Salesman said " we ain't doing $hit to this car. As is. Pos came in the day before wasn't even washed yet, they just wanted to flip it. Plus place is in a $ hit neighborHOOD.

This is probably one of the best car purchase experiences I've had, and I have purchased numerous…read morecars in the past. Nick, is knowledgeable, honest, and incredibly helpful. I just told him what I needed in a car and he immediately checked his inventory to find a car that would respond to my needs. In addition to that, he made sure that the car was in excellent running condition, the interior was immaculate, and all the operating systems were in top-notch condition. What made this experience incredibly unique is that before he let me drive away he went through a number of issues that I should be aware of when driving a car. I've never had any car dealers, especially new car dealers, take that much time to be sure that I would be driving safely and operate the car in a way to maximize its operation. BTW, I have since called him several times because I had questions about operating the car, and each time he was very helpful and very patient. Forget your stereotypes about used car dealers, because Nick is one of the best if not the best car dealers - and his pricing is excellent.

Thank you Nick. I don't know if you realize how much of a positive impact you made on my family…read more We REALLY needed a solid car to make a difficult journey. Months later still running well. Thank you for your patience and honesty. Thank you for stepping up and helping us even after you were no longer obligated to. Thank you.

The team specifically Mark went above and beyond the ensure the best quality possible especially…read morewhen there was an issue retrieving my registration. they paid to overnight multiple extended temp plates while figuring out the issue. great communication and a great car

I purchased a 2008 Solara Convertible in July 2024 and I couldn't be more pleased. A one owner car,…read moredealer serviced. Luis was firm on the price and it was a fair deal. A fair deal on a car is a good deal today. My mechanic, after I purchased it, put it on the lift on was impressed on the car's condition. I've had two good seasons with the top down and hope to have many more. Hey, it's a Toyota!

I was in the market for an alfa romeo Stelvio as my current lease was coming to an end. This was my…read morefirst time dealing with a leasing agency. I went through a number of dealers and was tired of all the different numbers given by them. Fortunately enough I was referred by a fellow collegue to try Best Buy Auto Leasing as he had been dealing with them for a while. On my first call, I was connected with Ahsan Kalam, who took me over all the options and the other vehicles which were in my budget. He was very calm and we had been going back and forth for 2-3 days during which he kept me updated and presented me with the best pricing options availaible. He was a pleasure to work with. I havent taken the delivery of my vehicle, hopefully we should come to closing a deal tomorrow. Overall my experience with them was excellent and highly recommend them for your automotive purchase/lease.

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

Went to see the 2003 Mini Cooper as advertised on Cars.com…read more Was in pretty good shape and told they fixed a tire pressure gauge, put in a new BMW clutch, and a 3month service package was included to cover the transmission and engine. Everything sounded good-- until I came back from the test drive. I stalled once in the car upon turning it on (low releasing clutch)but otherwise drove smoothly. Trusting that he knew a safe, reasonable course I went on a test drive with he salesman, Charles Eid. After a while he took me on a very steep hill from a complete stop in a car full of 4 adults (which was definitely a challenge). When I had difficulty, he stepped in and even he stalled the car and had difficulty getting up the hill. He drove the car back and once I got on the lot proceeded to tell me that I had burned out the clutch (because you could smell a little when both he and I had difficulty on the hill-- which also had a speed bump), the car was un-sellable, and I would have to pay them. He asked "Well are you going to buy the car? If not, we have to split the cost of a new clutch." If one little ride burned out the clutch, the car is a LEMON!! He wouldn't have been able to drive the car back (and as vigorously as he did, speeding through the streets and accelerating fast from a stop) if the clutch was completely gone and "Un-usable" as he said. He proceeded to say the car is "fragile"-- anyone who has driven a BMW or Mini (or seen the Italian Job or Bourne Identity) knows these are hearty cars. Plus, whenever you install new brakes, clutch, etc-- with the first couple of drives you can smell a little burn from USE! Unbelievable LIES from these people!! Besides, in the event anything happens to the car on a test-drive or on the lot-- the INSURANCE covers it! By LAW they have to insure the car-- or it can't even leave the lot!! HE WAS TRYING TO TAKE ADVANTAGE AND PRESSURE ME TO BUY THE CAR USING SCARE TACTICS! Good thing I know many lawyers-- one quick call while I was there and I was advised they were in the WRONG, and to walk away. No liability on my end. So much for the other good reviews-- this is definitely a "STAY AWAY" and "DO NOT RECOMMEND" place, only wish I could have given 0 stars.

My best friend got into a collision and totalled his 6 day old Honda Accord. Having experienced the…read moresame thing with my Toyota Camry some years back, I encouraged him to pick up his wits and conquer the road again by finding a replacement immediately. He followed my advice, did extensive googling, and came across a used Mini Cooper listed at Murphy's Motors that matched his desired budget and mileage comfort level. We called them and made an appointment to see the car. The co-owner Andrew addressed all the questions we had about the Carfax report on the Mini. Upon meeting Andrew and inspecting the car, he handed us the key to test drive the Mini. We drove it around and fell in love with it. We got back and sat down with Andrew to discuss the feasibility of owning this car. We asked Andrew for the lowest monthly rate he can give. He showed us different payment scenarios and how the financing schemes work and answered all our questions. Unlike previous used car dealers we went to, Andrew did not hard-sell the car to us nor imposed that we use the banks that he dealt with. He even encouraged us to apply for an auto loan with the bank of our choice for the best rate, and that's what my bff did. A week later, we received promising news from the bank that he applied at. We went back to Murphy's Motors and gave Andrew the news that we want the car and are probably able to finance it upon final word from the bank. He handed us the key and said, "I trust you guys, take the car and consider this an extended test drive while we are still waiting from the final bank approval." We were shocked at how trusting he was with us. A week later we received news from the bank that there was going to be a delay with the approval due to his previous loan. He just said, "Just keep the car for 30 days and see what happens." Unbelievable! Another week passed and the temporary registration on the mini expired and the loan couldn't get approved in time, unfortunately, because of his loan issues from the previous car. So we returned the car at this point - we had the car for 21 days to test drive! What dealer does that?!? I kept telling Andrew that he was an angel because my buddy was so devasted with his accident and Andrew's positive and laid back attitude was a warm layer amidst the dread of a 50% increase in insurance rates. He was there when we needed him. We've never met anybody who has a pure and honest heart like this guy. You can talk to him and not be harassed like any other dealerships do to vulnerable customers! He ultimately wants his customers to be happy with their purchase and if it doesn't work out, no hard feelings will be exchanged. Even his employees reflect how he runs his business - with kindness and generosity. His mechanic Elmer, is a great dude too! We learned a lot from him. So please, check out Murphy's Motors' inventory. If you like any of the cars that he has, Andrew will definitely make sure that it meets your criteria on used cars. Also our advice is for you to do your own research and learn more about the car that you are interested in so you can ask the right questions. Andrew has a reliable crew of people working for him so if you buy your car from him, he will not be that usual used car salesman who will bamboozle you into buying a lemon.

I recently made the switch from a Range Rover to a Mercedes-Benz GLE, and at first, I thought the…read moredecision would be difficult. I went in just to explore my options, and I had the pleasure of being assisted by Carmen Salcedo. I was very indecisive (I'm a Libra- I can't help it), but Carmen was incredibly patient. She never rushed me and encouraged me to test-drive every option until I found the perfect fit for me: the GLE350. The entire purchase process was smooth, and I left feeling genuinely happy with my decision. Before I drove off, Carmen introduced me to Tyler, who gave me a thorough tutorial of the car. Tyler was extremely informative and kind, which made me fall more in love with my purchase. Overall, I had a great experience and would absolutely recommend Carmen to anyone looking for a stress-free and supportive car buying process.

I had an exceptional experience working with Carmelo Trippa, my Mercedes-Benz salesman. He was…read moreprofessional, knowledgeable, patient, and genuinely committed to ensuring my comfort throughout the purchase process. Carmelo made the entire experience smooth and stress-free, answering all my questions and going above and beyond to take care of everything. It's extremely rare to find a great salesperson who truly cares about the customer. I highly recommend him to anyone interested in purchasing a new or used Mercedes Benz. He provided exceptional service throughout the entire process..

I stopped in here to buy a Toyota…read more First off, it's a cool entrance, going up 3 floors to the showrooms which are walled off glass Lexus and Toyota stores. Very slippery when wet, though, so not sure how they handle rain/winter weather.... The center area for doing paperwork and dropping off/waiting on car service is large, and they have some water (bathrooms inside the showrooms though). The Toyota has a lot of salespeople, and remember if you want to do a test drive, bring license and come before 4pm. It's a lot of waiting, honestly. They have water, a coffee machine, but the showroom was quite warm and humid.. cooler to wait outside in the Omotenashi sign area (but that has more car exhaust & associated car smells). A small popcorn machine that had burnt popcorn. I stopped in to do my down pay and hold the car, came back with more docs and a check for the remainder of the downpayment another day. They do want to sell the cars, so I get the pressure to come in quicker. The tax, registration and license plate work they can take care of for NY and NJ, no issues there, finance manager took that info and call you back to pick it up. They have a guy that will turn on the car and look at it if you want to trade in a vehicle. Lowballed compared to Carvana or other services, but convenient? Yes. No hard sell from the finance manager on extended warranty or service contracts, which is nice, they were roughly in-line with other area service and warranty contracts, but more expensive than if you were to go to Delaware or Pennsylvania. Do double-check the cars, though, when you buy it. Mine was missing mats and a bunch of other things like the second key (chip shortages) - they ordered them, so that was good, but the tires were low on air and my gas was only half-full, so I'll get another tank later when I pick up the car. The battery also died on me on the first day, so they came out to jump the car, and then bring it back for a full inspection and replace with a new battery, so props to them for taking care of the issues when they have popped up. Is it the smoothest Toyota experience I've had? No, and also a lot more waiting than my prior cars. Yes, documentation fees. Not much in the way of negotiation - people still want Toyotas, so no reason to do much in the way of discounting right now. Jeudi and the manager did reach out to right the challenges with the new car, though, so that was helpful, and Jeudi was a patient man when doing everything from getting the vehicle ready (and checked again after the battery issue) and then also dealing with things like getting the old license plate off the car (pretty rusted on), etc. As of today, about 4 months later, I'm still waiting on getting the full set of mats for the back of my car. =\

Brought my car in because one or more of the tire pressure sensors appeared to be defective. The…read moreservice dept had the car for nearly a week. They said I needed almost $4,000 in repairs. Stupidly, I trusted them. Paid, picked up the car. Problem was not solved. Took the car back. They demanded another nearly $1,000 to fix the tire pressure sensors! I said no thanks. They said they would deliver my car to my garage (a mile away from their shop) the next day. They didn't. Find an honest mechanic. Toyota Manhattan is a dishonest grifter shop. I will never use them again.