For starters, I know nothing about small engines or mowers. Absolutely nothing. I knew I needed a…read morenew air filter for my Husqvarna mower and they helped me right away without making me feel ridiculous for not knowing. They didn't try to upsell me anything and even offered a seven day return if the air filter didn't fit! Thank you tp the staff for not making me feel like an idiot.

Knowledgeable and Friendly staff! Always ready to talk and help discuss questions you have when you…read morecall and text.

I have used GLEC for three projects on two different properties. Three different teams have…read moreresponded. Office staff has always been courteous, helpful, and professional. Cleary explained fees. The guys doing the work have all been fabulous. Reliable, on-time, take time to listen and explain options. Work completed on-time and within initial estimate. The third projected required getting some hardware from the warehouse and rather than wasting time on the first visit to go retrieve it and come back, Tyler rearranged his schedule to come by first thing on day 2 to complete what turned out to be a bigger than expected project. Highly recommend this company for any and all domestic electrical project.

About a month ago I reached out due to electrical damage to my home and the receptionist was awful…read moreand left me dumbfounded. In a 3 minute phone call, she told me the rate was $300hr 6 times and I had to pay in full 3 times. While she was highlighting that, she got frustrated with me and kept cutting me off because I could not tell her what exactly needed to be replaced. My home took an electrical surge and I wasn't an electrician. These folks do good work and my family uses them when needed. I found the electrician's card from Great Lakes that did work for us last time so I'll be contacting him directly to see if they are available to finish up one of the stages we are at. There was no issue with the amount/rates being charged, that's the part that dumbfounded me

Larry showed up on time and communicated the week leading up to the cleaning. He made our 13 year…read moreold carpet look better than any other cleaning company has been able to. He uses a light agitator that really got the dirt up. Will definitely use him again.

My parents wood floor had taken a beaten over the last few years. I called up Larry and he helped…read moreidentify what the best route would be for the floors in order to bring them back to their best shape without breaking the budget. I must say he did an amazing job. Super professional and got everything done in the time frame he set. Highly recommend him

Prompt and professional service with a reasonable price…read more Andy set us up to have an electrician come by within a day of calling. Jay stopped in and addressed our checklist of questions. He also installed a smart thermostat for us and answered every question we had. Appreciate this company and cannot recommend them enough.

This company came out and gave an estimate that was quite expensive ($187 for the service call and…read morethen $235 per bedroom ceiling fan to put in 42 inch ceiling fans that we had already bought for $70 each at Home Depot in two bedrooms), when we decided to look for other quotes, got a call later from a male at their company who scolded at me because we didn't do the work and said something to the effect "you think we just come out and do this for free and then hung up on me." this is where customer service has met its demise apparently.

Always have everything ready, and the prices are great every time I pick something up it's always…read moreclean. It's always been tested to make sure it works and they're always glad to load it up for you and show you how it works if you need the instructions.

I have rented quite a number of their larger equipment pieces over the years and it worked…read moreeverything from Ariel to underground and every time I go there the prices are excellent and the equipment is absolutely top-notch. I have tried other companies and they were okay to use some were substantially more expensive but all in all I am very pleased with Great lakes.*

Timely, thorough, and priced very competitive. I would absolutely call them again and recommend…read moretheir services.

I had a number of pet stains in the family room & master bedroom, which I told the people in…read moreadvance. I don't think they were pretreated as NONE of them came out. I don't think the scent was minimized either because my puppy went back to some of the same spots. The cost was over $300.00 which is more than was listed on Yelp. When I mentioned this, I was told that they gave me free Scotchgusrd- I don't think so! I think my carpet has a musty smell as well. I wanted to call them back, but my husband did want to contend with wet carpet again. I should have used Stanley Steamer. I've always been pleased with their services, they just weren't available when I needed to schedule.

I would not recommend or work with this company again. I chose GLIC despite negative reviews but…read moreboy did it backfire on me. It started out great. Every employee I spoke to was kind (Paul, Kellie, Kam, Jon), the actual technician (Kam) was friendly. However, they failed the initial inspection and had to redo weather proofing. I've since had to hire another electrician to finish labeling the panel after GLIC did a service upgrade. The panel doesn't actually fit all of the breakers and covers them slightly. New electrician said without a new box there is no way to make them fit, so it will always look odd. We found out more that indicated poor work, but this review is long enough without getting into those details. To put it short and sweet: the communication between employees at GLIC is extremely poor and caused a variety of issues with scheduling, parts, etc. I started this process working with Jon on scheduling and Paul on the estimate. I sent a list of the work requested by email, explained it over the phone, and went over it in person with Paul. We ended up condensing it down and ultimately approved: 1. $675 Dual sensor, photo-ion smoke detectors for each level of the home 2. $3,150 200-amp service upgrade 3. $462.50 220 volt stove plug installation In total from 11/15 to 1/24 we communicated through 22 phone calls, 44 text messages, and 9 emails for this single job. Here are some examples of why we had to communicate so frequently: - We wanted to confirm that they were going to pull permits and send electricians who are licensed in the State of Michigan. - We needed a new invoice sent over and waited 2 weeks but it hadn't been sent. - On what would have been day 1 of work, GLIC cancelled on us 2 minutes before scheduled start time. - Actual day 1 of work ended because of an emergency call. We were told they'd possibly come back the next day, or Monday of the next week. I called and texted without any response until Monday morning when they scheduled us for later that week. - They brought the wrong smoke detectors to the house on day 2 of work. I can assure you that this review can't fully encapsulate the fuming frustration that experiencing all of this was. The sad part is that GLIC has all of the opportunity to get it together and be better, but I happened to be on the receiving end of their sloppy practices. I paid thousands of dollars to be able to tell you to listen to the other negative reviews. Don't be like me and give the benefit of a doubt, you'll regret it just like I do.

This was a Home Serve (Home Warranty) claim. Dan did an excellent job on correcting the kitchen…read moresink light and garbage disposal switches that was created by a previous contractor. Dan was professional and very friendly which made me comfortable of having him doing the work in my home.

100 year old table refinished, they did an amazing job. Was very responsive and communicated…read morethought the whole process. Helpful in picking the right color. The chairs were also redone including the upholstery. Great team to work with! Highly recommend.

Found these awesome chairs on Facebook Marketplace at a very reasonable price. Solid wood, but…read moreneeded to be refinished. These guys did an amazing job. I wasn't in a hurry and they did take several weeks, but the end result is simply fabulous and at a fair price. Also, they recommended staining instead of painting for durability, and they couldn't be more right. So happy with the finished product! Thank you so much.