WOOF. Where to start? Poor customer service, poor maintenance, and unsafe and gross apartments. I moved into a unit with a chipping tub, cracked flooring, roaches in the kitchen, rodents in the walls, mold in the bathroom, a gas leak from the stove, and chipped and peeling paint everywhere. Not to mention the day before I moved in the place was still filthy and there were nails and screws all over the floor. On the day I moved in the handle to the bedroom door broke off and locked my cat in a room for hours, the place was still filthy and sloppily painted (as opposed to actually cleaned). Management was rude, slow at making repairs, and not at all up to the task of managing the property. I was unable to use the tub/shower for the first 10 days I lived there. I wasn't able to use the kitchen at all because of the gas leak and the roaches (which they said would take two weeks to respond to the exterminators efforts. Again, should have been handled BEFORE I moved in.) They didn't provide me with a key to my mailbox when I moved in and it took TWO WEEKS to get one. The laundry room was filthy, only one washer worked, and I saw the largest cockroach of my life there; I thought it was fake it was so big. When I asked maintenance to fix the ceiling fan they found exposed wiring in the fan. They turned off the power to my apartment (without warning) to fix the issue (which, let's be real, should have been handled prior to my moving in) and all the food in my fridge spoiled. WW360 refused to compensate me for the hundreds of dollars of food I had to throw away. Truly an awful experience. I left a month after moving in. I do not recommend living at a WW360 property. read more

It's taken me 11 months to write this review as Im still bitter about this company. I'm not going into details but I'm warning you now this company is awful... I'm out of that building now and my life is so much happier. read more

I called and spoke with Jun at their Chicago location. He was very helpful and professional. My problem was resolved in a timely manner. I requested confirmation via email and it was received promptly. Sure wish all customer service reps with other companies were this friendly and efficient! read more

We moved into a rental home about 2 weeks ago, and my communication has mostly been with Uri Lira, Project Manager. He's been patient with my learning how to navigate the requests through the portal, has responded promptly to my communications, and his office has been good about keeping me up-to-date on service requests. Uri has always been very polite, reassuring and understanding. The night we moved in we learned that three of the four a/c wall units didn't work. We called the emergency number because it was about 110 degrees upstairs. Received a call from an HVAC tech within 30 minutes, and he was at the house in less than 30 minutes. Both units needed major cleaning, and they were up and running in about 1-1/2 hours. We've been dealing with Owl Management, who I recently learned has merged with Westward360. I sincerely hope the service by Owl isn't affected by that change. read more

As a renter, my experience has been shoddy. The management needs to work on knowing how to communicate with renters in a more professional manner by email. The emails are often incompletely and have no follow up information. They recently changed the gate system and failed to leave the new remotes. Might I add, the business is well over an hour via CTA (during a pandemic) and is have to use my car to go there. Yet, I can't open the gate because I don't have a remote. No follow up emails, and the only email they sent vaguely suggested we go pick it up. I don't live in the best area, but I expected better. read more

These guys have been terribly unresponsive to any request I've had, and confusion seems to run rampant over there. There was a leak in the unit above me that started two months ago, is it fixed yet? No, has the problem gotten worse? Yes, now the neighbors below my unit are seeing the leak too. You would think that after having plumbers there on separate occasions they would have squashed this, but yet they have not. And I'm now going on 48 hours without a call back from anyone at Westward. If I could go back to the old property management company I would in a heartbeat. read more

If I could give them 0 stars, I would! Our landlord uses them for their tenants & I swear every single encounter with them has been nothing but ABSOLUTE TRASH! They're not helpful, put you on hold for an awfully long time after every question because the people answering the calls don't know anything & always say to email them--I called you to get an answer right away not to have a horrible chain of emails for something that could've been resolved in 5 minutes over phone. I literally get angry even thinking about having to have any interaction with this company. Next time I rent a place, I'm going to MAKE SURE the landlord DOES NOT use Westward360's TERRIBLE SERVICES. read more

They are the worst property management I have ever rented from. Maintenance is terrible and they hire anyone. The property management does not respond or care about the tenants, they only care about money but never fix anything and have you living in a crappy apartment. Never rent from them ever. We have went days without plumbing and able to use our washroom. The apartment comes with appliances which are all broken down and old, and when you complain they bring more old appliances. read more

The property manager assigned to Union Row is non-responsive; opened an outdoor maintenance request 5 days ago and no response or follow-up. We called westward directly and was on hold for 15 mins only to be told the property manager was in a meeting and would get back to us. There's a nest of rats that have made the neighbor's front yard their home. They cross our yard daily. Imagine not being able to open your front door because you're afraid a rat might run inside?! read more

I live in a condo building in Bucktown. Several months ago we switched from Peak Properties to Westward 360 as our property manager. I though Peak Properties was bad but Westward is an absolute nightmare. THE WORST!! Before we switched a young guy from Westward came to our board meeting and pitched us on their company. The song and dance sounded too good to be true and let me tell you..... It was definitely too good to be true. Since they have become our property manager the following has happened: Both our front and back security doors to our building have broken multiple times, allowing anyone to walk in off the street. It has taken weeks, in some cases over a month, for Westward to send someone to fix the locks even though there have been multiple complaints by multiple residents. Next, when it snowed in October westward never sent anyone to shovel for about 4 days. Our parking lot and sidewalks turned to a sheet of ice. Residents and dogs were falling. They didn't come out to even spread salt until people started complaining on day 4. Next, it snowed overnight two nights ago, again no one came to shovel and now the parking lot and sidewalks are a sheet of ice again. I won't even bother calling because they won't do anything anyhow. Next, a couple of nights ago we had water pouring through our ceiling. I called westward and the guy on the phone jumped right on it, checking with our neighbors above to see if they had water. He told me our property manager would contact me to follow up about the water. I have received ZERO calls even after leaving my number twice. Last, but definitely not least..... They charge fees for using a credit card. My husband has had to call and complain several times because we've received late fees because their system is such a mess. This is definitely one of those times where the grass is not always greener. I'd take Peak Properties back in a heartbeat. I've always heard that all management companies suck but this one takes the cake. read more

If I could I would give then -5 starts. This company neglects your property to the point that the roofs start to leek. Good luck to get any replay on any request through email. They are extremely disorganized and irresponsible. If you can just avoid them read more

Communication is awful! They continue to send me incorrect information in regards to my association fees, I've mentioned it and still each month it's something. I called last week about the washer and dryer issue they told me they would send me an email and never did. I can NEVER log into my client portal, its always down or there's some issue with it, I thought that was there to make our lives easier...and honestly it's been nothing but a headache from day one! It's a new transition with this new company but if this is what they do day to day you would think things would be better organized and handled. If I had any say we wouldn't have changed association companies. Let's hope they get it together, but there's been too many let downs in such a short period of time I won't hold my breath. read more

eurika help me to make my HOA payment to be successfull. thank you so much, I hope you can assist more people, more power to you.

Very unimpressed with the Westward360 staff. We recently moved into our rental and one of their staff members said the place would be cleaned prior to us moving in and when we arrived the windows had a film of dirt around the edges, urine stains on the toilet, cakes of dust on the window blinds and dead bugs on the floor. In addition, we had to change the A/C batteries, ceiling fan remote doesn't work and back deadboldt lock is lose. Makes me wonder if anyone has ever stepped foot in this place? We also have had multiple wrong charges on our account that we have had to ask them to fix. Also, they scheduled maintenance to come on a day that I said wouldn't work and the repair man still showed up and scared our dog. Keep in mind, I called them and emailed them multiple days before to reschedule. All in all, their lack of detail and lack of communication is extremely frustrating. read more

Nolan is horrible and unresponsive unless you escalate. My building unanimously hates Westward and the lack of service.

STAY FAR FAR AWAY!!! This company and their property managers do not care about their residents. I have a LIST of complaints and I've only rented through them for four whole months. I'll update this review after my lease is finally up. Once again I stress you to rent from a different company. read more

Thank you so much to SARAH PETERSON and GADFREY ANGAYEN. Our move from our condo is taking place so smoothly because of their timely care and consideration of our needs and stress! They have been so wonderful and treated us with kindness during this process. Texting and emails have been answered almost immediately which is a rarity during COVID. Condo management is a difficult job always addressing immediate problems, but SARAH and GADFREY have handled our issues beautifully. They have been my go-to professionals! Thanks again. WESTWARD360, give them a bonus!! read more

If I could give 0 stars I would. I live in a condo building managed by this company and rent directly from the condo owner. If you are looking for a company to rep your condo building I would HIGHLY suggest AGAINST it. When I moved in I made sure to read all the by laws of the building and complete every form needed by the company to move in. I always provide checks for a move in deposit rather then online because then the money only comes out of my account if I damage something. We hired a professional moving company to move in and there was no damage. TWO months later they cashed my check because I didn't complete a form that wasn't in the by laws provided by the building. They were nice enough to offer to refund my money anyway but I have been getting the run around for 6 weeks now. I've had to answer the same questions multiple times. The owner of my unit has also tried to contact them to find out what's going on to no avail. This company is so disorganized it's unbelievable. Avoid your headaches and find a different one to rep your building. read more

I wholeheartedly recommend Westward360 and specifically the property manager Vernon Rodericks. Vernon is beyond responsive and very professional. I am on the Condo Board and what I like most is Vernon internalizes the idea bring a solution not a problem. When he tells us about an issue he brings multiple solutions to the problem and his recommendation. I've dealt with too many propery management companies that dump problems in your lap or treat them as revenue opportunity. Vernon watches over the property like someone who has a financial investment and want it to be safe. Having Vernon as our property manager lets me sleep get a good night's sleep. read more

Response time very slow. Billing themselves the "premier" property management company is a stretch in my book. Having been in the business for now my 25th year, the number one measuring stick is how well a company manages the resident experience. My latest example with this company is small but maddening non the less. I called them on a Thursday morning that a smoke detector was beeping (simply a batter needing to be replaced) in the hallway outside my door. Four days later and I'm still hearing that nerve wracking beep. Really? I would have changed it myself in two seconds if I had a ladder high enough. In actions like this are indicative of a companies true perspective of it's customer base. Looking for a management company? You can do better. read more

Based on my experience over the last year, they merit 0 stars, but the system won't post unless you provide at least one star. Primary issue is they simply do not respond which has cost us both time and money. read more

I just spoke with Maria, she not only helped me with my issue, she also made me smile!

Westward 360 manages our loft building in Lincoln Park, Chicago. We went under contract last month on our condo and with that comes a lot of requests for documents, meeting minutes, help navigating buyers questions about the building and a million little things you never think about. Jacquline X., our new building manager, hit the ground running and got up to speed on the ins and outs of our loft building and handled the never ending requests with professionalism and diligence. She was replying to loads of requests while finding answers to questions before her time managing the building. I am so pleased with her work ethic and attention to detail. If all Westward 360s building managers are like Jacquline X., then you are in great hands and know your building will be managed with care, precision and efficiency. read more

During the polar vortex last week on Thursday, 1/31 morning one of the pipes in the basement of our apartment building had bursted due to the cold weather. This is unfortunate, but I understand emergencies like this happen during extreme weather conditions. The communication from Westward 360 has been disconcerting in dealing with this circumstance. The management company sent someone to inspect the pipes on Monday, 2/4. That's four days AFTER I placed the maintenance request with my building. The person that was sent out for this inspection explained to us that the pipes were in fact frozen and a plumber needed to make this repair. We were under the impression this information was communicated back to Westward 360 and they'd schedule a plumber to come by for us, but that was not the case. I had to call two more times two days later and they had no idea there was even an emergency. We were advised to use a space heater and a blow dryer to warm up the pipes. After spending hours with a blow dryer to the frozen pipes this did nothing to permanently resolve the issue. Every time I called to speak with someone I was told the issue is "currently being resolved". Today is Wednesday, 2/6 and nothing has been repaired. Our unit is STILL without hot water. Fortunately the weather seams to be warming up.. it's currently 36 degrees. Please advise ASAP on a solution today regarding this matter. We would also appreciate a credit on our rent due for March as this is unfathomable for someone to go through for such a long amount time. Please let me know when someone will be stopping over to rectify this. If no one can stop over today then I request to be put up in a hotel as our current accommodation is baffling. Thank you. read more

We recently purchased a condo managed by Westward360. To date, the service has been exceptional. Our building manager, Bridget McDonnell, has been responsive to all of our needs, consistently willing to do whatever she can to support our requests and address any questions/issues we may have. read more

We have been with Triview (now Westward 360) for 10 years. Nathan Brown and his team have always been professional, well organized and a pleasure to work with. More recently, our property managers Letricia Walker and Adam Pascual have been 'on it' in overall service, response time and keeping our properties maintained. We appreciate everything they do! read more

Terrible responsiveness. Westward360 recently took over the property management of our association in Lincoln Park and the service levels immediately plummeted. They have a portal to report issues but no one follows up and trying to reach someone in management to address an issue is like trying to find sasquatch. Word to the wise, pick another company that know what service looks like. read more

We are so pleased with Westward's owner-management team member, Melissa Santiago. She has responded to our issues quickly and professionally. Melissa makes sure she understands what we need and articulates clearly what she will do. It is great to be able to reach out to a person who takes calls immediately, is positive and helpful. Melissa is a 5 star representative of Westward360! read more

Westward 360 has been amazing to work with! Mark and Bryon spent extra time working me with and my needs regarding renewing a lease. I had some unique circumstances, and they made everything work for me. Their representatives were responsive and professional, and took time to understand my situation, which is rare nowadays! read more

I never have a problem contacting Westward360. Every question I've had is answered courteously and in a prompt time frame. I was assisted by an employee named Ray Balla on more than one occasion and he was exceptional. Thanks to all at Westward360 and especially Ray. read more

We had a leak in our shower that was causing issues. Adrian Rosales came and fixed the problem in the most efficient way possible. He was kind and very courteous in our home. Westward 360 is lucky to have him! read more

I have dealt with Darius, the Property Manager, on a number of occasions on behalf of an elderly family member that lives in one of his buildings. He has always been extremely attentive and helpful with any questions or concerns we have had over the years. I truly feel that if you are lucky enough to live in one of the buildings he manages, that you will feel confident that you are in good hands. read more

I'm a condo owner in a building managed by Westward 360. In September, I notified our property manager that association meeting minutes from June weren't posted to the owner portal. I spent months emailing him about the June, then September, then December meeting minutes. After I called and asked to speak to a supervisor, the three missing meeting minutes magically get posted, five months after I started communicating with him. This negligence is impacting the sale of my unit. I can't wait to be done with Westward 360!!! read more

I will be honest we have had our ups and downs with Westward. In The start we had a great building manager then we had a horrid one. To the point we were going to end the partnership. However right now we have Jack Corry, Jack is the hardest working building manager that we have ever had. Jack makes himself available to the board day or night. Jack goes above the scope of his work and was at the building on a Saturday ensuring issues were taken care of. Most of all Jack is extremely detailed and task focused. Jack always returns calls and is very proactive with communication. It's a pleasure working with someone who cares as much about our building as we do. Thanks Jack for ALL that you do! read more

Renters beware! I've been renting an apartment from them for 5 months now and have been having problems the entire time. The whole building is non-smoking and that includes marijuana (as outlined in our lease). My spouse and I specifically chose this building for it's supposedly strict non-smoking policy as I have asthma and am incredibly sensitive to smoke. My downstairs neighbor has been consistently smoking the whole 5 months and despite dozens of violations Westward has done nothing other than fine him once and send out reminder emails that say not to smoke. We've tried remedying this with the neighbor himself but that only alerted him that we were the ones that reported him and he's now retaliating by smoking more, letting his 4 year old scream into the vents for hours every day, and disregarding established quiet hours. Our vents are shared so we smell it every time he smokes and it's now gotten so bad that we have to turn off our heat, close the vents, and open the windows in the middle of winter just so that we can breathe. Our property manager Darryle rarely responds to our complaint/violation notice emails and repeated phone calls. We would like to be released from our lease with no repercussions due to the fact that Westward cannot or will not enforce their own rules and it's resulting in an incredibly unsafe environment for me, my spouse, and my pets. read more

I've had a really great experience living in a building managed by Westward360. Eric Staszczak has always been quick to answer emails and the questions that I've had. I've found the company to be very accommodating over the past 3 years! read more

My three roommates and I lived under Westward360 Management for over 2 and a half years (as Triview, and then as Westward 360 when they merged together), and they were the best management we've ever had. Matt Finch and Lillian, Aaron, and Paige were incredibly responsive, repairs were prompt, paying rent online was easy and self-explanatory, their choices of service providers was always spot on, and they were just good people. I've even hired some of Westward360's go-to repair folks for my own repairs in the months since living under their roof. Having a good landlord/management company is priceless, and Westward360 deserves props for 2.5 years of solid performance. read more

In the short period since Danny Trebac of Westward360 has been the property manager of our 64 unit condominium building at 2600 North Hampden Court in Chicago of which I am on the Board his performance has exceeded any of my expectations and I am most pleased with Danny's personal attention and follow up. Upon assuming the management of the property on September 1, 2018 the list of items needing attention was very long and in this short time he has acted on all of them. The usual case with a portfolio manager is that matters needing attention are pushed to the back burner or not done at all and when done it is with the constant prompting of the Board members. This is not the case with Danny. In my opinion our building and Association has never been in better hands and we are very fortunate to have Danny Trebac as our property manager. Within the first month of managing the building Danny went out of his way to learn the building from top to bottom along with what the property entails. Also, his attention to detail is to be commended and he is very consciousness. He does make sure work performed is done correctly along with bidding out services and items needing attention so we obtain the best service/product in relation to the cost. He also promptly responds to emails and telephone messages. The Board is receiving compliments from unit owners on the response of their requests to Danny along with the vast improvement on the cleanliness of the property which is very nice to hear. Being a property manager myself, Danny has performed over and above other property managers I know and work with. With an emergency we recently had, this was immediately handled 100% by Danny which limited damage and basically everything was taken care of in a short period of time. In closing, I am at the conclusion our Association is extremely privileged on having Danny oversee our property in a positive and proactive way. Bill O'Leary read more

Shelly was the best help in obtaining my client's paid assessment letter. She went way over the tip in making sure I had a smooth closing.

Daniel Rosenfield at Westward 360 is a great guy to work with! He is very accommodating and understanding. He always helps find a solution. I wish more people were like him. read more