Dr. Flores has taken care of my cats. I trust him and appreciate the services…read more I've had several situations with another clinic, asking for thousands of dollars before an X-ray was even done. Dr. Flores provides options and realistic expectations.

Rude and greedy!!!! My mother in law took her dog in because of constant sneeze attacks. The vet…read moreimmediately recommended pulling teeth, but his assistant gave us a very helpful tip that a carpet cleaner could be the culprit causing the attacks. She was right! The dog didn't need teeth pulled, he just wanted her money! He also BERATED my MIL, she is still learning how to use her new phone, she was trying to show him a video of what the sneeze attack looked like, however she was having trouble accessing the video and he said "don't you know how to use your phone?" This was unacceptable from a "professional." This man is rude and greedy. Go somewhere else.

This isn't a review I ever imagined having to write, but I really want to thank everyone at VCA for…read morehow kind they were to our family and our sweet Sebastian. We brought him in without an appointment, and they attended to us immediately. We already knew in our hearts that it was probably time to let him go, and every person we spoke to treated us with so much kindness and understanding. They explained everything without making us feel rushed or pressured in any way. After Sebastian was examined and everything was discussed they had a room they brought us into and it was beautiful, quiet, and peaceful--nothing like the cold exam room I had imagined where all this would take place. Sebastian was brought to us in a warm little bed, and we were allowed as much time with him as we needed. When we were ready, the doctor came in and sat right there on the floor with us and helped him pass so gently and peacefully. They even brought us clippers and little bags so we could keep some of his fur, and afterward they gave us all the time and privacy we needed. This was such a heartbreaking day for all of us, but I truly couldn't have asked for a more peaceful goodbye for Sebastian. We will always be grateful for the compassion and dignity they gave him and our family during his final moments. Thank you from the Silva family.

Accountability. I've been getting mixed messages between the veterinarian and the veterinarian…read moretechnician. I can't see how I can rely on that information if the vet is given me information that contradicts veterinarian. I wanted to get some more medication from my dog , but the the vet technician said that I could not get any more.Because my dog could become a mune to the medication at least I could have been able to buy it and then decide whether or not it was going to help him or not.

We have brought our dog here for 15 years, and our experience has been absolutely positive! The…read morestaff is friendly and welcoming. Dr. Lauppe is awesome! He takes time and is so kind and gentle with her. He explains our treatment options, and welcomes our input on choices. Lately, he has run some tests and has called us personally with results and possible treatments moving forward. Would definitely recommend!

I've been coming here for almost ten years at this point, and won't take my animals anywhere else…read more The staff is amazing, all of the veterinarians are excellent, and they have always treated us with love and care. I most usually see Dr. Mac or Dr. Lauppe, but they are all fantastic. The rewards program they have is a huge bonus!

They are great and there services are very not that expensive and also they did gave me an…read moreappointment same day. Thank you.

I want to start by acknowledging that euthanizing a pet is already one of the hardest decisions a…read morefamily can make. We were in an incredibly painful situation, our dog had bitten our daughter in the face twice and needed to be euthanized for her safety. We had adopted him from a shelter, and finding a compassionate, affordable option was not easy. Shelters were at capacity, the SPCA quoted over $500, and other vets were similarly overpriced. We called Northpoint, received a price over the phone, and made the 45-minute drive from out of town, already emotionally drained. What we experienced once we arrived made a devastating day so much worse. First, upon arrival we were informed, for the first time, that we needed to bring paperwork from the shelter where we adopted our dog. No one mentioned this when we called. Staff attempted to contact the shelter themselves, said they couldn't reach them, and then told us they might not be able to help us at all. My husband had to get back in the car, drive to the shelter to retrieve immunization records, and return, adding significant time and stress to an already traumatic experience. Second, when we were finally seen, they quoted us a higher price than what we were given over the phone. They also attempted to add an urgent care fee, claiming we had been given an urgent appointment, which was not true. My husband had to push back just to get them to reconsider. When he mentioned the original price we were quoted by phone, staff told him there was nothing they could do. We were grieving. We were exhausted. We had already driven nearly an hour and a half round trip for paperwork. And Northpoint chose that moment to add surprise fees and dismiss our concerns entirely. It felt like they knew we had no other options and used that against us. I wouldn't wish this experience on any family already going through the pain of losing a pet. If you're in a similar situation, I'd encourage you to get everything, pricing and requirements, in writing before you make the trip.

Will never go back again...took my 3 small dogs to VIP PetCare in Swanee, GA, yesterday 2.19.23 and…read morestaff appeared to be scared of the dogs. All were difficult to handle for them yet have had no problems at other vet medical visits elsewhere. My havapoo pictured below has not been right since returning home...she is walking very, very slowly, has her head down and will not eat. It is painful when lightly pet on her back and sides. I paid $459 for worry and anxiety resulting from the services provided at this community clinic. As i have used Vip in the past without complaint, going forward i cannot take the risk of injury in the future and will pay the additional money for vaccinations at my local vet. COULD NOT BE MORE DISSATISFIED.

Angie vet tech at the NAPA location Bel Air Plaza is the most unprofessional staff member there is…read more I called about an hour prior to closing and advised my pet had been sick and has been home and fine WITHOUT symptoms for several days. Angie the vet tech said WE CAN'T SEE YOUR PET we can do life saving treatments, I said again, I'm asking for labs to be done and the pet is not in need of lifesaving treatment then ANGIE said we do NOT TREAT sick pets. AGAIN I advised ANGIE my pet is NOT sick, is eating, pooping, no vomitting, peeing. etc. I also asked for the policy and ANGIE could not provide this. Also Angie did not confirm this with the vet she made her own assumptions and when I asked to speak to the supervisor she said "I am the supervisor". very mouthy staff that does not know what she is talking to. my dogs have had gastritis for many years and on and off antibiotics and this has NEVER been an issue and now we got the COMMANDER in charge ANGIE ruling with a gavel indicting who, when , where, and why with nothing in writing. ANGIE needs to be excused as a customer service rep. as she has NO CUSTOMER SERVICE SKILLS AND lacks professionalism.

I miss you guys so much!! Have several dogs needing shots and fixing to be rescheduled on 3 dogs!!!…read moreWhen is the shot clinic??? When are you coming back!!!

I would give zero starts if possible. VIP Pet Care is just a money-making racket. They will hold…read moreyour prescriptions for ransom by forcing you to buy tests. 45 plus minute wait times to answer the phone. They will even deny prescriptions their own vets wrote! Fly-by-night operation, stay away!!