I cannot say enough about the compassion and professionalism shown by Jacob Schoen & Son Funeral…read moreHome during one of the hardest moments our family has ever faced. When my brother reached the end of his life, Kevin was there for us every step of the way. His kindness, patience, and genuine care made an incredibly painful time a little easier to bear. He treated my brother with dignity and handled every detail with such respect, while also supporting our family with warmth and understanding. Kevin went far beyond what we expected, making sure we felt guided and comforted during a time when we needed it most. Our family will always be grateful for the compassion and professionalism he showed us. I visited four other funeral homes during my stay in town, and I made my decision pretty much as soon as we met. I felt the kindness of Kevin, and I knew my brother would be taken care of. Thank you Kevin, thank you for your kind words to my mother, and thank you for guiding my brother during his last moments on earth. If anyone has any worries about end of life care in New Orleans rest easy, Kevin will take care of you with grace and a kind smile. From my family, thank you, thank you, thank you.

The funeral itself was nice, i wont lie. But the experience i went through after was completely…read morehorrible. My son passed away and I did not communicate with the mother after the funeral (personal reasons) but i did arranged my own plans for his ashes (he was cremated). Out of the blue the mother contacts me letting me know she had her half of my son's ashes and i purchased a necklace to put my some of my half in.. I was shocked i was not aware of this by the funeral home but yet content i was finally able to have my son's remains with me. I call the funeral home to let them know i wanted to go and get the rest of his ashes to fill the necklace, just to find out they were not there and the mother took it all. I asked why they did not communicated with me, they said because the mother said "she was going to take care of it" and instead of reassuring and calling me, they decided to believe her, came to find out the mother had my son's ashes for 2 weeks since the time she picked them up to the time she told me she had them doing who knows what with them. I was furious and wanted to talk to the owner or a manager, they were not there so they would give me a call back and never did. The irresponsibility from this funeral home its incredible. 2 weeks and i had no idea if the mother actually gave me half of my son's remains or whatever she liked since this funeral home did not do their job correctly and i will have to live with that question in my mind for the rest of my days. Shame on this people.

From the time I called to the time I received my father's remains Shantel was very professional and…read morepatient with me and my mom who is deaf. She took her time and showed us everything that he paid for and helped us with the military service for my father. Thank you so much

Neptune was easy to work with. Paid my cremation in full early and cannot get the insurance company…read moreto send paid in full documentation. Two months now and I'm still waiting after numerous calls. Starting to get an uneasy vibe about this.

We used Heritage Funeral Home over ten years ago for my Step-Father and about six months ago for my…read moredad. In both instances we were very pleased with the work and the professionalism. It was a great experience both times, all things considered. Towards the end of his life my dad was very sick and had lost a lot of weight and so he really didn't look like himself. Heritage Funeral Directors asked for a picture of our dad and worked magic to have him looking exactly like the picture. He looked like he was asleep. It was great to have that as the lasting memory of him instead of how the sickness had taken the life out of him. I'd highly recommend them to anyone.

Very satisfied. Very friendly and dedicated staff. Everything was explained thoroughly. Any…read more questions were answered and explained where it was understood. I recommend highly

This past weekend, my brother's friend had passed way too young. And the funeral and mass was held…read morehere. The building is very 1970s with a wide colonnade on the front which allowed many attendees to gather and stress-smoke. The inside features many small rooms that can be opened onto each other for larger or smaller funerals. There is plenty of seating dispersed around in case you need a moment. I like the center courtyard/sun area. There are also "lounges" near most of the rooms so that you can take a moment and have a snack or sip a beverage. The chapel is pretty generic and can handle most religious denominations (or the agnostic) very well. Each service/faith can bring their own trappings to make it feel homey. The only thing that really distinguishes it is the pews. The staff was very kind on Saturday and handled a large crowd well. There are plenty of tissue boxes scattered about and they've added big screen TVs in the viewing rooms so you can put up photos of the deceased. *Sigh* You know it's hard to write a review of a funeral home. This is where we had my grandfather's funeral in the early 90s and I remember becoming irrationally angry at a staff person for something stupid. Grief it sucks. So this funeral home is fine. I just can't bring myself to say I'm a fan.

If I could give 10 stars it still wouldn't be enough. Joe Eagan is professional and caring. He was…read morealways available and paid attention to details. My Mother was laid to rest two days ago. The entire experience, although heart wrenching, was incredible. My Mom was beautiful. The parlor was beautiful and the staff was so accommodating. Joe honored a contract from 35 years ago. There was no up-selling. No stress, no pressure. He is the perfect example of professionalism during a very difficult time. Our family will forever be grateful.

I had the privilege of coordinating a funeral service with the director. It was a privilege…read moreworking with this highly professional, compassionate man for a family that was unable to meet their obligations and needed my assistance in securing funds to afford the burial of their relative. I highly recommend this funeral home services.

The funeral home staff were so professional in handling my brothers home-going. They went above and…read morebeyond by helping meet to receive a package I sent from Washington state get there in time because I wasn't to arrive until days later. I will never forget the way they open their hearts and doors at a time of grief. Thank you

My recent experience with this funeral home was very professional. They were very nice and…read moreinformative from picking out a casket for my mom to a floral spray and a listening ear. Donta- vius was exceptional I might add.

On Oct 2025, my mom passed, I have been grieving for four months not realizing that, I haven't…read morereceived my mom death certificate. I have been calling Professional Funeral Services since Nov 2025-February, 2026 too no prevail, I had to reach out to the BBB, that's when Tiffany from PFS called apologizing and said she would have one of he employees get it and bring it to me that never happened. I'm trying to figure out what is the problem, I see why they're calling them unprofessional Funeral Home service a lack of professionalism?.It's other things, I could mention but, I will let the state handle them.

I simply asked for two locks of my bothers hair prior to cremation. He was cremated without the…read morelocks or hair being collected . I was told on the phone, by Tracy, the director that it's not the first time this (unnamed) person has made this mistake and that they're probably/definitely going to fired. Also that this person is 'going through some stuff'. I asked how many times this individual has done this. My question was sidestepped! I was told they've been very busy. I received many apologies. Was told that the money for the locks would be refunded to my card. Now I have to tell my niece. I personally believe there should be some sort of penance paid. It's not about the money. Everyone makes mistakes. But this is something that cannot be undone. I was very honest and said I don't feel as if I should have to pay for anything, they ruined EVERYTHING! His ashes are solid black. They should be white or a light grey. This means he was cremated at a low temperature. The black is carbon buildup on the bone.

The folks I met through a third party were efficient, cordial and polite. Cost was very reasonable…read more I could not ask for better service for my loved one.

This cemetery has almost 200 yrs of history. From mausoleums to historic tombs to monuments and new…read moremodern ones as well. As you walk through you will see dates going back to 1800's and as recent as March 2026 One thing I did noticed is some still has the water line from Katrina Hurricane I believe I read somewhere this cemetery is the largest in the city. It shows RIP to all buried there

I am writing this review for two reasons, first in the hopes of helping someone who is caught off…read moreguard and in a position to make a difficult decision after a loved one dies and to compliment the Greenwood Funeral Home's staff, especially, Krys. Early one Sunday morning, my phone rang, I saw it was from my brother and knew this was the call. "Ray, Mom is gone." We need to know what funeral home to call for the coroner to release her. We decided on Greenwood Funeral Home because my mother's family plot is in Greenwood Cemetery, adjacent to the funeral home. About an hour later two very nice ladies arrived and transported my mother to the Greenwood facility. On Monday morning, we went to our appointment at Greenwood and met Krys. She was kind, compassionate, and also very prepared. She had a set process and questions that helped guide our decisions...from obituary, urn, Mass readings, and many other things you are unable to think about yourself. She walked us next door to the Firemen's Charitable and Benevolent Association (FBCA) where we made the last of my Mom's arrangements. On a desk there was a sticker that said, "My job is empathy." I read it aloud and Krys said, "I have one of those too." We finished at the FBCA and told Krys goodbye. The following Monday, we arrived at Greenwood for my Mom's funeral. Greeting us with a warm, kind smile was Krys. We made it through the day because of her. I will emphatically state, Krys performs her job with empathetic grace and professionalism. I am relieved and glad that she was the funeral director for my Mom's funeral. For my family, Greenwood was definitely the right choice, with Krys as our guide, making this difficult time easier for us to manage.