Joe is the best! Took his time and worked with me to create the most accurate test as possible.read more

I'm new to hearing aids. Joe Baker is highly skilled in doing the hearing exam (involves asking me…read moremy history, a physical exam, then my sitting in a sound-proof booth and listening and responding to various tones. I got an "audiogram" from this. Joe is cheerful and friendly and put me at ease. His receptionist-and-more, Tom, is very helpful. I believe my hearing loss was not disastrous, but I was annoying people by making them speak loudly and repeat themselves. Also, I sometimes had to pretend to hear when I didn't. Joe guided me through the process of working with my insurance to get the best price. It turned out to be less than I had feared. I've been wearing the hearing aids for three days and I do see a difference. My fencing coach says he was getting tired of raising his voice in order to coach me, and I also now understand everything he says, whereas before I sometimes asked him to repeat or just tried to guess what he was saying. The hearing aids are tiny, almost invisible, and easy to care for so far. I am doing a happy dance over my experience.

It has been a month since I began my repeated attempts to make an appointment to replace my charger…read morewhich came with my hearing aids. I purchased my hearing aids from Reserve Hearing less than two years ago. Initially the automated phone attendant told me that their voice mail system was full and could not take a message. This was over the holidays, so I gave them the benefit of the doubt. I continued calling after the holidays. My messages were never answered. I went to a competitor. When I called their competitor, a person answered the phone, and I had an appointment the next day.

Very positive experience at Reserve Hearing. Rachel at the front desk was so friendly and helpful…read morewith my 93 year old mom. Originally we were going in to get her hearing aids fixed. While we were in with the audiologist (who was also awesome and so patient ) Rachel looked into mom's insurance plan and found out she was entitled to free hearing aids. Overall a wonderful experience.