Our house flooded after a pipe burst in the bathroom upstairs and into the basement. The water…read moredestroyed the bathroom and most of three basement eventually shorting the power and triggering the smoke alarms. The fire department responded and my eldest turned off the water at the main. My wife googled remediation and Clean Image came up. They arrived on scene before the company referred by insurance arrived. Immediately they cleaned up the water and started to place fans to dry out the rooms. It's been a couple of weeks and everything that was damaged or may have mold was treated or removed. They did an excellent job, outlined and talked about what they were doing, documented everything and when completed provided a completion of remediation document too shows that the work was completed. They really deserve a five star rating.

Water Damage Cleanup: 5 stars for this service. they did a…read moregreat job getting in quick and doing their mitigation work. They worked with my insurance company for months to negotiate repairs from an initial offering from the insurance company of $3500 up to $57K. Repair work Remodeling: 3 stars: They made it sound like repairs could be done quickly. Once I signed the repairs contract repair work was slow. I would never know when workers would be able to work on my house as they made that decision each morning. Some weeks no one would work and other times it would just be a couple times a week. After 7 weeks of work and a small portion of repairs done I asked to terminate my contract. The way the contract is written if you cancel it they can charge you 10% for every item not completed. Plus the overhead and profit for the entire contract. They had only completed $4800 in line items but because of the way the contract was written it came out to around $18K. I was able to negotiate down to 11K with them. Totally recommend for Water Damage Cleanup and working with your insurance but I would recommend you take their repairs estimate which you'll have to pay for and then find a different contractor to do the repair work.

DID NOT COMPLETE WORK THAT WAS WRITTEN INTO CONTRACT. Only partial repairs were made to satisfy…read morebare minimum of what Insurance requirements were or what change orders they dictated to Insurance Company. Zach, the Project Manager, only visited residence once for an Insurance Claim that was well over 1/2 million $$$. Very shady and misleading business practices, Do yourself a favor & look into other Restoration Companies which emphasize integrity, transparency, and high-quality service in their restoration efforts.

To the owner, who responded to my previous review... You've obviously never heard of an online…read morealias. I'll gladly post pictures of the shoddy work to prove you're dead wrong about not painting over mold. The speed at which the crew performed the work there's no way they could've done as you said. It's my opinion your business took advantage of a female homeowner because they knew they could.

We recently had a situation that needed water mitigation. The crew was on site within a few hours…read moreand were knowledgeable and walked us through every step. Very professional and friendly. Thank you so much Rolando, Landon, Ivan, Nick & Kenneth. I will always recommend your services.

Great quality service, kind employees who completed the service that was requested in a timely…read moremanner.

Had a burst pipe in the bathroom. Joe and his crew came in and took care of is right away (after…read morethe plumber). Joe was kind enough to assist me and explain the process to me, I've not gone through a situation like this before. I very much appreciate the expedience in getting the moisture handled! I would recommend highly! Natheena

Our washing machine flooded and they did a awesome job mitigating the flood, drying out the room,…read moreand demo-ing away damaged portions. Joe and his team were courteous, efficient, communicated well what and why they were doing, and did a great job. Highly recommend.